COMMUNITY SWITCHING

• US 20140019880A1
• Filed: 03/14/2013
• Published: 01/16/2014
• Est. Priority Date: 07/11/2012
• Status: Abandoned Application

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Kucera, John, Kuruganti, Aditya, Mortimore, William Charles Jr.
• Application Number:
  US13/804,739
• Publication Number:
  US 20140019880A1
• Time in Patent Office: Days
• US Class Current: 715/753
• CPC Class Codes: G06F 21/31 User authentication
• CPC Class Codes: G06Q 50/01 Social networking
• CPC Class Codes: H04L 2101/30 Types of network names
• CPC Class Codes: H04L 2101/37 E-mail addresses
• CPC Class Codes: H04L 51/52 for supporting social networking services
• CPC Class Codes: H04L 61/4511 using domain name system [DNS]
• CPC Class Codes: H04L 63/083 using passwords cryptographic mechanisms or cryptographic arrangements for entity authentication using a predetermined code H04L9/3226
• CPC Class Codes: H04L 65/403 Arrangements for multi-party communication, e.g. for conferences data switching systems for conference H04L12/18; arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities H04M3/56; television conferencing systems H04N7/15

Abstract

Disclosed are methods, apparatus, systems, and computer-readable storage media for maintaining communities and providing access to communities of users in an online social network. In some implementations, an internal user of an organization is provided access to a community switcher user interface component in a user interface for switching between an external community and an internal community established at a domain associated with an organization. The external community is established at an external community root domain. A community switcher user interface component can be requested and displayed at a computing device. The community switcher user interface component includes a link to the internal community and a link to the external community.

Claims

1. A computer-implemented method for providing an internal user of an organization a community switcher user interface component in a user interface for switching between an external community that the internal user is a member of and an internal community, the internal community established at an organizational domain, the external community established at an external community root domain, the internal and external communities each having an associated session length, the method comprising:

receiving a request to display a community switcher user interface component; and

transmitting data to display the requested community switcher user interface component, wherein the community switcher user interface component includes a link to the internal community and a link to the external community.

2. The method of claim 1, wherein the link to the external community includes an indicator associated with the status of the community.

3. The method of claim 2, wherein the status of the community is one of:

online, offline, or under construction.

4. The method of claim 3, wherein the visibility to the internal user of one or more of the links depends on the status of the community associated with the links.

5. The method of claim 1, wherein the organizational domain and the external community root domain are hosted by the same server.

6. The method of claim 1, wherein the link to the internal community is displayed under a first category of links in the community switcher user interface component and the link to the external community is displayed under a second category of links in the community switcher user interface component.

7. The method of claim 1, wherein the community switcher user interface component includes an indicator indicating the community that the internal user is currently viewing.

8. The method of claim 1, the method further comprising:

responsive to a selection of the link to the internal community at a first time, storing in a first session record in a first database first contextual information of the external community, the first session record including first session information associated with a first session, the first session associated with the external community root domain;

determining that an active second session associated with the organizational domain exists, wherein the active second session is associated with second session information stored in a second session record in a second database; and

transmitting data to display the internal community.

9. The method of claim 8, wherein the first contextual information includes object record information displayed in the user interface at the first time, the object record information associated with one or more object records stored in an object record database.

10. The method of claim 8, wherein the second session has a child-parent relationship or a parent-child relationship with the first session.

11. The method of claim 8, wherein the first and second session information each include a user ID associated with the internal user, a session expiration time, and a domain.

12. The method of claim 11, wherein the step of determining that an active second session associated with the organizational domain exists comprises:

determining at the first time from the second session information that an active second session exists at the organizational domain; and

updating the session expiration time of the second session information to be the first time plus the session length of the internal community.

13. The method of claim 11, wherein the step of determining that an active second session associated with the organizational domain exists comprises:

determining at the first time from the second session information that an active second session does not exist at the organizational domain; and

creating an active second session at the organizational domain, wherein the session expiration time of the second session information of the active second session is the first time plus the session length of the internal community.

14. The method of claim 11, the method further comprising:

responsive to a selection of the link to the external community at a second time, storing in the second session record in the second database second contextual information of the internal community;

determining that an active first session associated with the external community root domain exists;

identifying the first contextual information stored in the first session record; and

transmitting data to display the external community, the transmitted data including the first contextual information.

15. The method of claim 14, wherein the second contextual information includes object record information displayed in the user interface at the second time, the object record information associated with one or more object records stored in an object record database.

16. The method of claim 14, wherein the step of determining that an active first session associated with the external community root domain exists comprises:

determining at the second time from the first session information that an active first session exists at the external community root domain; and

updating the session expiration time of the first session information to be the second time plus the session length of the external community.

17. The method of claim 14, wherein the step of determining that an active first session associated with the external community root domain exists comprises:

determining at the second time from the first session information that an active first session does not exist at the external community root domain;

creating an active first session at the external community root domain, wherein the session expiration time of the first session information of the active first session is the second time plus the session length of the external community.

18. A computer-implemented method for providing an internal user of an organization access to an external community resource, the method comprising:

receiving at a server a first request from the internal user of the organization for a resource of an external community, the external community having an external community root domain, the internal user having access to an internal community, the internal community having an organizational domain;

determining that no active session for the internal user exists at the external community root domain;

transmitting data to display an external community login web page of the external community root domain, the external community login web page providing one or more options for login to the external community as an external user, the external community login web page further displaying a prompt for a user to request to login as an internal user;

responsive to a second request to login as an internal user, determining that no active session for the internal user exists at the organizational domain;

transmitting data to display an internal login web page of the organizational domain;

responsive to receiving at the server valid authentication information for the internal user, creating a first active session at the organizational domain; and

creating a second active session at the external community root domain.

19. The method of claim 18, the method further comprising:

determining that the internal user is a member of the external community; and

transmitting data to display at a display device a resource web page of the external community root domain, the resource web page containing the requested community resource.

20. The method of claim 18, the method further comprising:

determining that the internal user is not a member of the external community; and

transmitting data to display an external community login web page for the external community.

21. The method of claim 18, wherein the second active session has a child-parent relationship or a parent-child relationship with the first active session, wherein the first active session is a parent session and the second active session is a child session.

22. The method of claim 18, wherein the first active session and the second active session each contain associated session information, including:

a user ID associated with the internal user, a session expiration time, and a domain.

23. The method of claim 22, wherein the domain of the first active session is the organizational domain, and wherein the domain of the second active session is the external community root domain.

24. The method of claim 23, wherein the internal and external communities each have an associated session length, the method further comprising:

responsive to user activity in the external community at a first time, updating the session expiration time of the session information of the second active session, the updated session expiration time being the first time plus a period of time equal to the session length of the external community; and

updating the session expiration time of the session information of the first active session, wherein the updated session expiration time is the first time plus a period of time equal to the session length of the internal community.

25. The method of claim 23, the method further comprising:

responsive to a second request to logout of the external community, deactivating the first active session at the organizational domain and the second active session at the external community root domain; and

transmitting data to display the internal login web page of the organizational domain associated with the internal community.

26. One or more computing devices for providing an internal user of an organization a community switcher user interface component in a user interface for switching between an external community that the internal user is a member of and an internal community, the internal community established at an organizational domain, the external community established at an external community root domain, the internal and external communities each having an associated session length, the one or more computing devices comprising:

one or more processors operable to execute one or more instructions to;

receive a request to display a community switcher user interface component;

transmit data to display the requested community switcher user interface component, wherein the community switcher user interface component includes a link to the internal community and a link to the external community;

responsive to a selection of the link to the internal community at a first time, store in a first session record in a first database first contextual information of the external community, the first session record including first session information associated with a first session, the first session associated with the external community root domain;

determine that an active second session associated with the organizational domain exists, wherein the active second session is associated with second session information stored in a second session record in a second database; and

transmit data to display the internal community.

27. A non-transitory computer-readable storage medium storing instructions executable by a computing device to perform a method for providing an internal user of an organization a community switcher user interface component in a user interface for switching between an external community that the internal user is a member of and an internal community, the internal community established at an organizational domain, the external community established at an external community root domain, the internal and external communities each having an associated session length, the method comprising:

receiving a request to display a community switcher user interface component;

transmitting data to display the requested community switcher user interface component, wherein the community switcher user interface component includes a link to the internal community and a link to the external community;

responsive to a selection of the link to the internal community at a first time, storing in a first session record in a first database first contextual information of the external community, the first session record including first session information associated with a first session, the first session associated with the external community root domain;

determining that an active second session associated with the organizational domain exists, wherein the active second session is associated with second session information stored in a second session record in a second database; and

transmitting data to display the internal community.