ENTERPRISE PORTAL MOBILE APPLICATIONS INSTALLS

• US 20140019958A1
• Filed: 07/11/2012
• Published: 01/16/2014
• Est. Priority Date: 07/11/2012
• Status: Active Grant

• Current Assignee: Sap Portals Israel Ltd (SAP SE)
• Original Assignee: Sap Portals Israel Ltd (SAP SE)
• Inventors: Sherman, Yahali
• Granted Patent: US 9,110,752 B2
• Time in Patent Office: Days
• US Class Current: 717/178
• CPC Class Codes: G06F 8/61 Installation

Abstract

The disclosure generally describes computer-implemented methods, software, and systems for resolving issues with applications accessed through portals. A computer-implemented method includes providing an enterprise portal page to a mobile device including at least one link associated with a native mobile device application; identifying an issue associated with activation of the at least one link associated with the native mobile device application within the enterprise portal page, where the issue results from the native application being unavailable at the mobile device; identifying a device type of the mobile device on which the issue occurred; and providing information for resolving the issue to a user interface on the mobile device to correct the issue, including at least one suggested link for downloading the native mobile device application associated with the identified issue, the at least one suggested link is selected based on the identified issue and the identified device type.

Claims

1. A computer-implemented method comprising:

providing an enterprise portal page to a mobile device including at least one link associated with a native mobile device application;

identifying an issue associated with activation of the at least one link associated with the native mobile device application within the enterprise portal page, where the issue results from the native application being unavailable at the mobile device;

identifying a device type of the mobile device on which the issue occurred; and

providing, using one or more processors, information for resolving the issue to a user interface on the mobile device, wherein the information is configured to correct the issue on the mobile device, the information including at least one suggested link for downloading the native mobile device application associated with the identified issue, wherein the at least one suggested link is selected, at least in part, based on the identified issue and the identified device type.

2. The method of claim 1 wherein identifying the issue includes receiving an error within the portal page.

3. The method of claim 1 wherein the information includes a corrective action message and instructions.

4. The method of claim 3 wherein the instructions are tailored to the device type.

5. The method of claim 1 wherein the identified issue is typically an issue associated with an application typically not available at the mobile device.

6. The method of claim 1 wherein providing information occurs instead of providing an error message, the error message not including information for resolving the issue.

7. The method of claim 1 wherein the at least one suggested link corresponds to an application store system corresponding to at least one of the identified device type.

8. The method of claim 1 wherein identifying the device type includes identifying a model of the device and a current operating system associated with the device.

9. The method of claim 1 wherein downloading the native mobile device application includes downloading from a location accessible within the enterprise portal or a related system.

10. The method of claim 1 wherein the links initially provided are based at least in part on one or more roles of a user associated with the mobile device.

11. The method of claim 1 wherein downloading the native application includes using access rights to perform a corresponding download.

12. The method of claim 1 further comprising:

determining information for resolving issues for each of plural combinations of native mobile device applications and device types; and

storing the information at a time before the activation of the at least one link.

13. A computer-program product, the computer program product comprising computer-readable instructions embodied on tangible, non-transitory media, the instructions operable when executed by at least one computer to:

provide an enterprise portal page to a mobile device including at least one link associated with a native mobile device application;

identify an issue associated with activation of the at least one link associated with the native mobile device application within the enterprise portal page, where the issue results from the native application being unavailable at the mobile device;

identify a device type of the mobile device on which the issue occurred; and

provide information for resolving the issue to a user interface on the mobile device, wherein the information is configured to correct the issue on the mobile device, the information including at least one suggested link for downloading the native mobile device application associated with the identified issue, wherein the at least one suggested link is selected, at least in part, based on the identified issue and the identified device type.

14. The computer-program product of claim 13 wherein identifying the issue includes receiving an error within the portal page.

15. The method of claim 13 wherein the information includes a corrective action message and instructions.

16. The method of claim 15 wherein the instructions are tailored to the device type.

17. A system, comprising:

memory operable to store at least one enterprise portal page; and

at least one hardware processor interoperably coupled to the memory and operable to perform instructions to;

provide an enterprise portal page to a mobile device including at least one link associated with a native mobile device application;

identify an issue associated with activation of the at least one link associated with the native mobile device application within the enterprise portal page, where the issue results from the native application being unavailable at the mobile device;

identify a device type of the mobile device on which the issue occurred; and

provide information for resolving the issue to a user interface on the mobile device, wherein the information is configured to correct the issue on the mobile device, the information including at least one suggested link for downloading the native mobile device application associated with the identified issue, wherein the at least one suggested link is selected, at least in part, based on the identified issue and the identified device type.

18. The computer-program product of claim 17 wherein identifying the issue includes receiving an error within the portal page.

19. The method of claim 17 wherein the information includes a corrective action message and instructions.

20. The method of claim 19 wherein the instructions are tailored to the device type.