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METHOD AND APPARATUS FOR REAL TIME SALES OPTIMIZATION BASED ON AUDIO INTERACTIONS ANALYSIS

  • US 20140025376A1
  • Filed: 07/17/2012
  • Published: 01/23/2014
  • Est. Priority Date: 07/17/2012
  • Status: Active Grant
First Claim
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1. A computerized method for sales optimization comprising:

  • receiving at a computer server a digital representation of a portion of an interaction between a customer and an organization representative, the portion of an interaction comprises a speech signal of the customer and a speech signal of the organization representative;

    analyzing the speech signal of the organization representative;

    analyzing the speech signal of the customer;

    determining a distance vector between the speech signal of the organization representative and the speech signal of the customer; and

    predicting a sale success probability score for the captured speech signal portion.

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