METHOD AND APPARATUS FOR REAL TIME SALES OPTIMIZATION BASED ON AUDIO INTERACTIONS ANALYSIS
First Claim
1. A computerized method for sales optimization comprising:
- receiving at a computer server a digital representation of a portion of an interaction between a customer and an organization representative, the portion of an interaction comprises a speech signal of the customer and a speech signal of the organization representative;
analyzing the speech signal of the organization representative;
analyzing the speech signal of the customer;
determining a distance vector between the speech signal of the organization representative and the speech signal of the customer; and
predicting a sale success probability score for the captured speech signal portion.
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Accused Products
Abstract
The subject matter discloses a computerized method for sales optimization comprising: receiving at a computer server a digital representation of a portion of an interaction between a customer and an organization representative, the portion of an interaction comprises a speech signal of the customer and a speech signal of the organization representative; analyzing the speech signal of the organization representative; analyzing the speech signal of the customer; determining a distance vector between the speech signal of the organization representative and the speech signal of the customer; and predicting a sale success probability score for the captured speech signal portion.
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Citations
17 Claims
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1. A computerized method for sales optimization comprising:
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receiving at a computer server a digital representation of a portion of an interaction between a customer and an organization representative, the portion of an interaction comprises a speech signal of the customer and a speech signal of the organization representative; analyzing the speech signal of the organization representative; analyzing the speech signal of the customer; determining a distance vector between the speech signal of the organization representative and the speech signal of the customer; and predicting a sale success probability score for the captured speech signal portion. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17)
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Specification