System and Method for Modifying Communication Information (MCI)

• US 20140029738A1
• Filed: 09/18/2013
• Published: 01/30/2014
• Est. Priority Date: 10/20/2005
• Status: Active Grant

• Current Assignee: Nobelbiz Incorporated
• Original Assignee: Nobelbiz Incorporated
• Inventors: Siminoff, James
• Granted Patent: US 9,282,186 B2
• Time in Patent Office: Days
• US Class Current: 379/142.06
• CPC Class Codes: H04M 1/57 Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set at the operator set in a manual exchange H04M5/20
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42068 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/42195 Arrangements for calling back a calling subscriber when the wanted subscriber ceases to be busy H04M3/48
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54

Abstract

A system for handling an outbound call from a call originator to a plurality of call targets, including a database storing a plurality of outgoing telephone numbers, each outgoing telephone number having one of two or more area codes. The system including an information processor configured to process at least an area code of a telephone number of the call targets, select from the database telephone numbers from the plurality of outgoing telephone numbers where the selected telephone numbers have at least an area code the same as the area code of the telephone number of the call targets, set caller identification data of the outbound calls to the selected telephone numbers, and transmit the caller identification data to the call targets in connection with the outbound calls.

Claims

1-10. -10. (canceled)

11. A system for handling a plurality of outbound calls from a call originator to a plurality of call targets, the system comprising:

a database storing a plurality of outgoing telephone numbers, each outgoing telephone number having one of two or more area codes; and

an information processor configured to;

a) process a first trigger comprising at least an area code of a first telephone number of a first call target;

b) select from the database a first outgoing telephone number from the plurality of outgoing telephone numbers where the first outgoing telephone number has at least an area code the same as the area code of the telephone number of the first call target;

c) set first caller identification data of a first outbound call to the first outgoing telephone number;

d) transmit the first caller identification data to the first call target in connection with the first outbound call;

e) process a second trigger comprising at least an area code of a second telephone number of a second call target, the second telephone number having at least an area code different from the area code of the first telephone number of the first call target;

f) select from the database a second outgoing telephone number from the plurality of outgoing telephone numbers where the second outgoing telephone number has at least an area code the same as the area code of the second telephone number of the second call target, the second outgoing telephone number having at least an area code different from the area code of the first telephone number of the first call target;

g) set second caller identification data of a second outbound call to the second outgoing telephone number; and

h) transmit the second caller identification data to the second call target in connection with the second outbound call.

12. The system of claim 11, wherein two of the plurality of outgoing telephone numbers have the same area code but different prefixes.

13. The system of claim 11, wherein the system is embedded in one of a carrier network, a private branch exchange, and a communications device.

14. The system of claim 12, wherein the communications device is one of a telephone, a VoIP phone, and a VoIP soft phone.

15. The system of claim 11, wherein the system is embedded in one of a corporate phone system, a predictive dialer, and a call distribution system.

16. The system of claim 11, wherein the selected first outgoing telephone number has an area code and a prefix the same as an area code and a prefix of the first telephone number of the first call target.

17. The system of claim 11, wherein the selected first outgoing telephone number has an area code different from an area code of a telephone number of the call originator.

18. A computer for handling outbound calls from a call originator to first and second call targets, the computer comprising:

memory having at least one region for storing computer executable program code; and

processor for executing the computer executable program code stored in the memory, where the computer executable program code comprises;

a) code for processing at least a portion of a telephone number of the first call target;

b) code for accessing a database storing a plurality of outgoing telephone numbers, each outgoing telephone number having one of two or more area codes;

c) code for selecting from the database a first selected telephone number from the plurality of outgoing telephone numbers based on at least a portion of the telephone number of the first call target, the first selected telephone number having an area code from a geographic region the same as a geographic region of an area code of the telephone number of the first call target;

d) code for setting caller identification data of the first outbound call to the first selected telephone number;

e) code for transmitting the caller identification data to the first call target in connection with the first outbound call;

f) code for processing at least a portion of a telephone number of the second call target;

g) code for accessing the database storing the plurality of outgoing telephone numbers;

h) code for selecting from the database a second selected telephone number from the plurality of outgoing telephone numbers based on at least a portion of the telephone number of the second call target, the second selected telephone number having an area code from a geographic region the same as a geographic region of an area code of the telephone number of the second call target, the second selected telephone number having at least an area code different from the area code of the first telephone number of the first call target;

i) code for setting caller identification data of the second outbound call to the second selected telephone number; and

j) code for transmitting the caller identification data to the second call target in connection with the second outbound call.

19. The computer of claim 18, wherein the first and second selected telephone numbers have at least an area code the same as an area code of the telephone number of the first and second call targets, respectively.

20. The computer of claim 18, wherein the geographic region is one of a state and other municipality smaller than a state.

21. The computer of claim 18, wherein the area code of the first selected telephone number is associated with a state different from a state associated with the area code of the telephone number of the first call target.

22. The computer of claim 18, wherein the first selected telephone number has an area code and a prefix the same as an area code and prefix of the telephone number of the first call target.

23. The computer of claim 18, wherein the area code and prefix of the first selected telephone number corresponds to a geographic region the same as the area code and prefix of the telephone number of the first call target.

24. The computer of claim 23, wherein the geographic region is one of a state and other municipality smaller than a state.

25. The computer of claim 18, wherein the computer is embedded in one of a carrier network, a private branch exchange, and a communications device.

26. The computer of claim 25, wherein the communications device is one of a telephone, a VoIP phone, and a VoIP soft phone.

27. The computer of claim 18, wherein the computer is embedded in one of a corporate phone system, a predictive dialer, and a call distribution system.

28. The computer of claim 18, wherein the area code of the first selected telephone number is of a geographic region different than a geographic region of the call originator.