Telepresence system for providing information to a user through an agent based on the location of the agent

• US 20140032324A1
• Filed: 03/15/2013
• Published: 01/30/2014
• Est. Priority Date: 03/21/2000
• Status: Abandoned Application

• Current Assignee: Gregory A. Piccionielli
• Original Assignee: Gregory A. Piccionielli
• Inventors: Piccionielli, Gregory A.
• Application Number:
  US13/815,742
• Publication Number:
  US 20140032324A1
• Time in Patent Office: Days
• US Class Current: 705/14.58
• CPC Class Codes: G06Q 30/0259 based on store location
• CPC Class Codes: G06Q 30/0261 based on user location
• CPC Class Codes: G06Q 30/0267 Wireless devices
• CPC Class Codes: H04W 4/021 Services related to particular areas, e.g. point of interest [POI] services, venue services or geofences

Abstract

Described is a telepresence system for providing information to a user through an agent based on the location of the agent, which is remote to a location of the user. The telepresence system is in signal communication with the Internet and a wireless communication network.

Claims

1. A method for a user to establish telepresence with an agent via the Internet and a cellular communication network, the method comprising:

establishing communication between the user and the agent via the Internet and cellular communication network;

passing requests from the user to the agent via an online device in signal communication with the Internet; and

passing telepresence information from the agent to the user via a wireless device in signal communication with the cellular network, wherein the cellular communication network is in signal communication with the Internet.

2. The method of claim 1, wherein establishing communication between the user and the agent includes selecting the agent based on a starting location of the agent.

3. The method of claim 2, wherein selecting the agent based on a starting location of the agent includes selecting the agent based on the starting location of the agent relative to the either a location of the user or a location of a target.

4. The method of claim 3,

wherein selecting the agent on the starting location of the agent results in a plurality of potential agents being selected and

wherein selecting the agent on the starting location of the agent further includes receiving a request from the user, via the online device, for the agent from the selected plurality of potential agents.

5. The method of claim 3, wherein establishing communication between the user and the agent further includes establishing communication between the user and the agent via a server that is in signal communication with both the user via the Internet and the agent via the cellular communication network.

6. The method of claim 5,

wherein the server includes a database of a plurality of registered potential agents,

wherein the server receives a starting location from each registered potential agent, and

wherein the server selects the plurality of potential agents based on the plurality of starting locations corresponding to the plurality of registered potential agents.

7. The method of claim 6,

wherein the server is in signal communication with a service provider,

wherein the service provider registers the plurality of registered potential agents,

wherein the service provider registers the user having a user location, and

wherein the service provider registers a target having a target location.

8. The method of claim 7, wherein passing requests from the user to the agent includes

receiving a request from the user at the server via the Internet, and

transmitting the request to the agent via cellular communication network.

9. The method of claim 8, wherein passing telepresence information from the agent to the user includes

receiving telepresence information from the agent via the cellular communication network, and

transmitting the telepresence information to the user via the Internet.

10. The method of claim 9, wherein the telepresence information includes video, audio, haptic, chemical, and textual information.

11. The method of claim 7,

wherein passing requests from the user to the agent includes passing the requests directly to the agent without passing through the server, and

wherein passing telepresence information from the agent to the user includes passing the telepresence information directly to the user without passing through the server.

12. The method of claim 11,

wherein the online device of the user includes a client module, and

wherein the wireless device of the agent includes an agent module, and

wherein the client module and agent module are each configured to communicate with the server, each other, or both.

13. The method of claim 7, wherein the service provider establishes a pre-determined positive location related to the target location of the target.

14. The method of claim 13, wherein pre-determined positive location area is defined by a pre-determined positive location area that includes the target location.

15. The method of claim 14, wherein the pre-determined positive location area is defined by a radius that extends out from target location.

16. The method of claim 13, wherein the server

receives location information from the wireless device of the agent, wherein the location information defines a location of the agent,

determines whether the location of the agent is within the pre-determined positive location area, and

transmits information related to the target to the user, via the Internet, if the server determines that the location of the agent is within the pre-determined positive location area.

17. The method of claim 16, wherein the target is a business and the information related to the target includes business related information about the target.

18. The method of claim 17, wherein business related information includes electronic coupons.

19. The method of claim 13, wherein the server

receives location information from the wireless device of the agent, wherein the location information defines a location of the agent,

determines that the location of the agent is not within the pre-determined positive location area, and

passes telepresence information related to the location of the agent, via the Internet, to the user.

20. The method of claim 19, wherein the telepresence information includes video and audio information and the video is configured to be displayed on a display corresponding to the online device of the user.

21. The method of claim 7, wherein the service provider establishes a pre-determined negative location area related to the target location of the target.

22. The method of claim 21, wherein the server

receives location information from the wireless device of the agent, wherein the location information defines a location of the agent,

determines whether the location of the agent is within the pre-determined negative location area, and

terminates transmission of information related to the location of the agent to the user, via the Internet, if the server determines that the location of the agent is within the pre-determined negative location area.

23. A telepresence system for providing information to a user through an agent based on the location of the agent, which is remote to a location of the user, wherein the telepresence system is in signal communication with the Internet and a wireless communication network, the telepresence system comprising:

a client module in signal communication with an online device of the user;

an agent module in signal communication with a wireless device of the agent;

a server in signal communication with the client module, agent module, and both the Internet and wireless communication network,

wherein the server is configured to

receive requests from the user via the Internet,

receive location information from the agent via the cellular telecommunication network, and

provide telepresence information from the agent to the user.

24. The telepresence system of claim 23, wherein the server is further configured to

compare a location of the agent, provided by the received location information from the agent, with a pre-determined positive location area, and

transmit information related to a target to the user, via the Internet, if the server determines that the location of the agent is within the pre-determined positive location area.

25. The telepresence system of claim 24, wherein the target is a business and the information related to the target includes business related information about the target.

26. The telepresence system of claim 25, wherein business related information includes electronic coupons.

27. The telepresence system of claim 23, wherein the server is further configured to

compare a location of the agent, provided by the received location information from the agent, with a pre-determined positive location area, and

passes telepresence information related to the location of the agent, via the Internet, to the user when the server determines that the location of the agent is not within the pre-determined positive location area.

28. The telepresence system of claim 27, wherein the telepresence information includes video and audio information and the video is configured to be displayed on a display corresponding to the online device of the user.

29. The telepresence system of claim 23, wherein the server is further configured to

compare a location of the agent, provided by the received location information from the agent, with a pre-determined negative location area, and

terminate transmission of telepresence information related to the location of the agent, via the Internet, to the user when the server determines that the location of the agent is within the pre-determined negative location area.