Venue Seat and Feature Map

• US 20140032377A1
• Filed: 07/27/2012
• Published: 01/30/2014
• Est. Priority Date: 07/27/2012
• Status: Active Grant

• Current Assignee: StubHub, Inc.
• Original Assignee: eBay Inc.
• Inventors: Oxenham, Oliver, Oxenham, Wesley
• Granted Patent: US 9,911,085 B2
• Time in Patent Office: Days
• US Class Current: 705/27.2
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]

Abstract

Methods and systems are provided for helping a customer select seats when purchasing tickets, such as from an online ticket seller. A venue map can be provided to help the customer select the seat. The venue map can show the different seating areas and their relationship to an attraction area, such as a stage, game court or field. The venue map can also show features of the venue. For example, the venue map can show wheel chair accesses, restaurants, drink stands, playgrounds, stores, parking lots, restrooms, and the like. Ticket prices for each seating area can be provided, either on the map or elsewhere. Thus, a customer can use the map to determine which seats the customer desires for a particular event.

Claims

1. A system comprising:

a memory storing information regarding a plurality of events, including venue maps for the events and venue features for the maps;

one or more processors operable to;

receive a communication including an indication of a desire of a user to purchase tickets for a specified event;

determine, via the memory, a corresponding map for the specified event;

send the corresponding map to the user; and

wherein the corresponding map shows seats, an attraction area, and at least one user specified venue feature.

2. The system of claim 1, wherein the one or more processors are operable to determine, from the memory, which of the venue features are available at a venue and to show on the map only those venue features that are available.

3. The system of claim 1, wherein the one or more processors are operable to determine, from the memory, which of the venue features are available at a venue for the specified event and to only show on the map those venue features that are available.

4. The system of claim 1, wherein the one or more processors are operable to provide to the user a list showing a plurality of the venue features which can be selected by the user to be shown on the venue map.

5. The system of claim 1, wherein the venue map includes a list of the venue features which can be selected by the user to be shown on the venue map.

6. The system of claim 1, wherein the venue map includes a drop down menu that provides a list of the venue features which can be selected by the user to be shown on the venue map.

7. The system of claim 1, wherein the one or more processors are operable to receive a communication including a selection of which ones of a plurality of the venue features are to be shown on the venue map.

8. The system of claim 1, wherein communication contains a list of the venue features to be shown on the venue map.

9. The system of claim 1, wherein the one or more processors are operable to cooperate with an app of the user to communicate from the user to the one or more processors a list of the venue features to be shown on the venue map.

10. The system of claim 1, wherein the venue features are selected from the group comprising:

at least one wheel chair access;

at least one restaurant;

at least one drink stand;

at least one playground;

at least one store;

at least one parking lot; and

at least one restroom.

11. A method comprising:

storing, in a memory, information regarding a plurality of events, including venue maps for the events and venue features for the maps;

receiving, via one or more processors, a communication including an indication of a desire of a user to purchase tickets for a specified event;

determining, via the one or more processors, a corresponding venue map for the specified event;

sending, via the one or more processors, the corresponding map to the user; and

wherein the corresponding map shows seats, an attraction area, and at least one user specified venue feature.

12. The method of claim 11, further comprising determining, via the one or more processors, which of the venue features are available at a venue for the specified event and showing on the map only those venue features that are available.

13. The method of claim 11, further comprising providing to the user, via the one or more processors, a list showing a plurality of the venue features which can be selected by the user to be shown on the venue map.

14. The method of claim 11, further comprising receiving, via the one or more processors, a communication including a selection of which ones of a plurality of the venue features are to be shown on the venue map.

15. The method of claim 11, further comprising cooperating between the one or more processors and an app of the user to communicate a list of the venue features to be shown on the venue map from the user to the one or more processors.

16. A computer program product comprising a non-transitory computer readable medium having computer readable and executable code for instructing one or more processors to perform a method, the method comprising:

storing, in a memory, information regarding a plurality of events, including venue maps for the events and venue features for the maps;

receiving, via one or more processors, a communication including an indication of a desire of a user to purchase tickets for a specified event;

determining, via one or more processors, a corresponding venue map for the specified event;

sending, via one or more processors, the corresponding map to the user; and

wherein the corresponding map shows seats, an attraction area, and at least one user specified venue feature.

17. The computer program product of claim 16, further comprising determining, via the one or more processors, which of the venue features are available at a venue for the specified event and only showing on the map those venue features that are available.

18. The computer program product of claim 16, further comprising providing to the user, via the one or more processors, a list showing a plurality of the venue features which can be selected by the user to be shown on the venue map.

19. The computer program product of claim 16, further comprising receiving, via the one or more processors, a communication including a selection of which ones of a plurality of the venue features are to be shown on the venue map.

20. The computer program product of claim 16, further comprising cooperating between the one or more processors and an app of the user to communicate a list of the venue features to be shown on the venue map from the user to the one or more processors.