METHOD AND SYSTEM FOR FACILITATING SERVICE AT SERVICE CENTERS

• US 20140032422A1
• Filed: 04/19/2012
• Published: 01/30/2014
• Est. Priority Date: 04/19/2011
• Status: Abandoned Application

• Current Assignee: Emanuel D. Jones
• Original Assignee: Emanuel D. Jones
• Inventors: Jones, Emanuel D.
• Application Number:
  US14/112,695
• Publication Number:
  US 20140032422A1
• Time in Patent Office: Days
• US Class Current: 705/304
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 30/016 After-sales
• CPC Class Codes: G07C 5/04 using counting means or digital clocks

Abstract

A method for facilitating and providing service to a customer at dealerships or repair centers. The method includes, providing a console at the service center; providing a database having vehicle history records; receiving at least one search criterion from a customer identifying his vehicle; retrieving the vehicle history records for vehicle identified as satisfying the at least one search criterion; identifying a service record in the database, the service record being indicative of ownership of the vehicle; receiving from the customer at least one concern related to a vehicle defect in performance or a service selected from available services; generating a service report based (i) on the correlation between the diagnostic information and a database of diagnostic solutions and (ii) the prices of the selected services; forwarding electronically the service report to a technician for review, and collecting the vehicle from the customer.

Claims

1. A computer-implemented method for improving the efficiency of vehicle servicing at a vehicle service center, comprising:

(a) providing a console located at the service center,

(b) providing a server database having vehicle history records,

(c) receiving at least one search criterion from a customer identifying a vehicle,

(d) electronically retrieving the vehicle history records for vehicle identified as satisfying the at least one search criterion,

(e) identifying a service record in the server database, the service record being indicative of ownership of the vehicle,

(f) electronically receiving from the customer at least one concern related to a vehicle defect in performance or a selected service selected from available services,

(g) electronically generating a service report based (i) on the correlation between the diagnostic information and a diagnostic solutions database and (ii) the prices of the selected services,

(h) forwarding electronically the service report to a technician for review,

(i) collecting the vehicle from the customer,

(j) allowing the technician to propose recommended actions based on an examination of the vehicle and the service report,

(k) transmitting recommendations to the customer for approval by the customer, wherein the customer may electronically approve some or all of the recommendations, and

(l) preparing a repair order after querying a secondary system having at least information specific to vehicle and manufacturer of the vehicle.

3. The method as claimed in claim 1, further comprising:

(a) determining whether the customer is a candidate for purchasing additional services based the vehicle service records;

(b) querying the secondary system to determine the status of any recalls on the vehicle; and

(c) querying the customer as to whether the customer would like any of the additional services.

4. The method as claimed in claim 1, wherein the service report includes information of a type chosen from a group consisting of needed repairs, availability of service, scheduling of services, pricing for services, service procedure details, time estimates for service, advertising materials, and discounts on service.

5. The method as claimed in claim 1, further comprising

(a) electronically forwarding the service report to the parts department to determine needed parts, pricing of parts, availability of parts, location for obtaining parts, and discounts for purchasing parts.

6. The method as claimed in claim 1, wherein the console includes a payment mechanism to allow a customer to pre-pay for any parts or services.

7. The method as claimed in claim 1, electronically querying the customer to determine whether the customer will “

wait”

for the vehicle.

8. The method as claimed in claim 1, further comprising:

(a) storing in a server database the service report-as part of the vehicle service record for the vehicle; and

(b) providing the service report, from the server database, to at least one other vehicle service center upon request and authentication.

18. A method as claimed in claim 1, wherein the secondary system comprises a dealership management system.

19. A method as claimed in claim 1, wherein the customer inputs information free style.

20. A method as claimed in claim 1, further comprising the step of servicing the vehicle according to the approval of the customer and providing the customer with near real time updates on the repair status of vehicle.

21. A method as claimed in claim 1, the customer is queried about the concerns via a web portal outside of the service center.

22. A method as claimed in claim 1, the customer is address a query about the concerns by identifying the concerns on a pictorial representation of the vehicle.

2. (canceled)

9. A method for automating routine servicing of a vehicle comprising:

(a) providing a console having a processor and a transceiver;

(b) querying the customer as to which service among a list of available services is desired by the customer;

(c) accessing a services database from the console, wherein the services database in communication with a secondary system having at least information specific to vehicle and manufacturer of the vehicle, and the secondary system comprises a Dealer Management System;

(d) correlating the selected service to information in the services database;

(e) requesting payment from the customer for the service; and

(f) electronically generating an instruction to a technician to perform the selected services on the vehicle;

(g) electronically generating a service report reporting the details of the services performed by the technician;

(h) storing in a server database the service report as part of the vehicle service record for the vehicle; and

(i) providing the service report, from the server database, to a second vehicle service center upon request and authentication.

10. The method as claimed in claim 9, wherein the service report includes data relating to the cost to provide services.

11. The method as claimed in claim 9, wherein the server database may be accessed via the Internet.

12. A vehicle system for improving efficacy of vehicle servicing, comprising:

(a) a console for allowing a customer to input information about the vehicle;

(b) a terminal for allowing a technician to review the information;

(c) a database containing information related to vehicles, wherein the database is at a dealer management system; and

(d) a service report generator capable of generating a service report based on the information and technical data provided by the technician; and

(e) a server database connected to the console capable of communicating with a dealer management system, wherein server database provide one or more service reports, from the server database, to a second vehicle service center upon request and authentication.

13. (canceled)

14. A computer-implemented method for self-service by a customer during a visit to a vehicle service center, comprising:

(a) providing identification information of a vehicle via a console located at the service center;

(b) after confirming the identification information, verifying personal information from the customer via the console and updating the personal information at the console;

(c) accessing a server database and a secondary system to obtain vehicle history data corresponding to the vehicle, wherein the secondary system comprises a dealer management system;

(d) storing the vehicle history data on the server database;

(e) querying concerns of the customer, the concerns are related to the vehicle;

(f) displaying recommendation for the vehicle based on the concerns and preventative measure that are upcoming for the vehicle on the console;

(g) displaying the preventive measures that are overdue for the vehicle on the console;

(h) notifying a technician that the customer has checked into the service center and the vehicle is ready for inspection and further processing by the technician

(i) electronically generating a repair order having comments from the technician and the customer;

(j) electronically transmitting the repair order to a server database; and

(k) providing the repair order or the vehicle history data to a second vehicle service center upon request and authentication.

15. A method as claimed in claim 14, comprising verifying warrantee information of the vehicle.

16. A method as claimed in claim 14, wherein the preventive measures are selected from the group consisting of fluid change, tire rotations, brake services, and a combinations thereof.

17. A method as claimed in claim 14, further comprising allowing the technician to proposed recommended actions based on an examination of the vehicle and the service report, transmitting recommendations to the customer for approval, wherein the customer may approve some or all of the recommendations;

and preparing a repair order after querying a secondary system having at least information specific to vehicle and manufacturer of the vehicle.