AUTOMATICALLY DETECTING LOST SALES
First Claim
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1. A method for detecting a lost sale due to an out-of-shelf condition in a retail environment, the method comprising:
- automatically detecting when a customer fails to purchase an expected product during a current visit to the retail environment, based at least in part on an observation of a behavior of the customer during the current visit and on a purchasing history of the customer, wherein the behavior indicates that the customer wishes to purchase the expected product during the current visit and the purchasing history identifies the expected product as a product that the customer purchased during a past visit to the retail environment; and
inferring, based on the automatically detecting, that the expected product is out-of-shelf, without necessarily being out-of-stock;
wherein at least one of the automatically detecting or the inferring is performed using a processor.
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Abstract
One embodiment of a method for detecting a lost sale due to an out-of-shelf condition in a retail environment includes automatically detecting when a customer fails to purchase an expected product, based at least in part on an observation of a current behavior of the customer in the retail environment and on a purchasing history of the customer, and inferring, based on the automatically detecting, that the expected product is out-of-shelf.
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Citations
20 Claims
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1. A method for detecting a lost sale due to an out-of-shelf condition in a retail environment, the method comprising:
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automatically detecting when a customer fails to purchase an expected product during a current visit to the retail environment, based at least in part on an observation of a behavior of the customer during the current visit and on a purchasing history of the customer, wherein the behavior indicates that the customer wishes to purchase the expected product during the current visit and the purchasing history identifies the expected product as a product that the customer purchased during a past visit to the retail environment; and inferring, based on the automatically detecting, that the expected product is out-of-shelf, without necessarily being out-of-stock; wherein at least one of the automatically detecting or the inferring is performed using a processor. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19)
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20. A method for detecting a lost sale due to an out-of-shelf condition in a retail environment, the method comprising:
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detecting an entry of a customer into a retail environment; determining an identity of the customer; retrieving a purchasing history associated with the customer, in accordance with the identity; tracking a movement of the customer through the retail environment; detecting when the customer stops in a section of the retail environment after the entry, in accordance with the tracking; identifying a product that is both stocked in the section of the retail environment and that appears in the purchasing history as having been purchased by the customer during a past visit to the retail environment; detecting an exit of the customer from the retail environment; inferring that the customer wished to purchase the product during a current visit to the retail environment occurring between a time of the entry and a time of the exit, based at least in part on the tracking, the detecting when the customer stops, and the identifying; reviewing a purchase made by the customer during the current visit to the retail environment; and inferring that the product is out-of-shelf when the product is not part of the purchase, wherein at least one of;
the detecting the entry, the determining, the retrieving, the tracking, the detecting when the customer stops, the identifying, the detecting the exit, the inferring that the customer wished to purchase the product, the reviewing, or the inferring is performed using a processor.
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Specification