SHOPPING ASSISTANT

• US 20140046794A1
• Filed: 08/07/2013
• Published: 02/13/2014
• Est. Priority Date: 08/07/2012
• Status: Abandoned Application

• Current Assignee: eBay Inc.
• Original Assignee: eBay Inc.
• Inventors: Vallery, Christina, Schmoker, Shelley
• Application Number:
  US13/961,735
• Publication Number:
  US 20140046794A1
• Time in Patent Office: Days
• US Class Current: 705/26.7
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 30/0631 Item recommendations
• CPC Class Codes: G06Q 30/0633 Lists, e.g. purchase orders, compilation or processing

Abstract

Systems and methods of assisting in an electronic shopping experience are disclosed. A request may be received to add a first item to a virtual shopping cart from a user. The first item in the virtual shopping cart may be caused to be displayed to the user. A request to remove the first item from the virtual shopping cart may be received from the user. The user may be prompted to indicate a reason for the request to remove the first item from the virtual shopping cart. An indication of the reason for the request to remove the first item from the virtual shopping cart may be received from the user. A replacement item for the first item may be determined based on the indication of the reason for the request to remove the first item. The replacement item may be caused to be displayed to the user.

Claims

1. A method comprising:

receiving a request, from a user on a device, to add a first item to a virtual shopping cart;

causing the first item in the virtual shopping cart to be displayed to the user on the device;

receiving a request, from the user on the device, to remove the first item from the virtual shopping cart;

prompting the user to indicate a reason for the request to remove the first item from the virtual shopping cart;

receiving, from the user on the device, an indication of the reason for the request to remove the first item from the virtual shopping cart;

determining, by a machine having a memory and at least one processor, a replacement item for the first item based on the indication of the reason for the request to remove the first item; and

causing the replacement item to be displayed to the user on the device.

2. The method of claim 1, wherein the reason for the request to remove the first item from the virtual shopping cart is that the first item is too expensive, and the replacement item is less expensive than the first item.

3. The method of claim 1, wherein the request to add the first item to the virtual shopping cart is received via a first website on which the first item is offered for sale, and the method further comprises:

receiving a request, from the user, to add a second item to the virtual shopping cart via a second website on which the second item is offered for sale prior to receiving the request to remove the first item from the virtual shopping cart; and

causing the second item to be displayed in the virtual shopping cart concurrently with the first item to the user prior to receiving the request to remove the first item from the virtual shopping cart.

4. The method of claim 1, further comprising enabling the user to request to add the first item to the virtual shopping cart by dragging a visual identification of the first item into an area representing the virtual shopping cart, wherein causing the first item in the virtual shopping cart to be displayed to the user on the device comprises causing the first item to be displayed in the area representing the virtual shopping cart.

5. The method of claim 4, wherein the visual identification of the first item comprises an image of the first item.

6. The method of claim 4, wherein the area representing the virtual shopping cart comprises a window.

7. The method of claim 4, further comprising:

receiving a request to assign the first item to a first category via the area representing the virtual shopping cart;

assigning the first item to the first category; and

displaying items assigned to the first category in response to a request to display items of the first category.

8. The method of claim 1, further comprising managing a commerce profile of the user, wherein the commerce profile comprises information regarding shopping preferences of the user.

9. The method of claim 8, further comprising updating the commerce profile of the user based on indication of the reason for the request to remove the first item.

10. The method of claim 8, further comprising updating the commerce profile of the user based on feedback received from the user regarding an item previously purchased by the user.

11. The method of claim 8, further comprising determining at least one detail of the first item based on the commerce profile of the user subsequent to the first item being added to the virtual shopping cart.

12. The method of claim 11, wherein the at least one detail of the first item comprises at least one of a size of the first item and a color of the first item.

13. A system comprising:

a machine having a memory and at least one processor;

a shopping assistant module, executable by the machine, configured to;

receive a request, from a user on a device, to add a first item to a virtual shopping cart;

cause the first item in the virtual shopping cart to be displayed to the user on the device;

receive a request, from the user on the device, to remove the first item from the virtual shopping cart;

prompt the user to indicate a reason for the request to remove the first item from the virtual shopping cart;

receive, from the user on the device, an indication of the reason for the request to remove the first item from the virtual shopping cart;

determine, by a machine having a memory and at least one processor, a replacement item for the first item based on the indication of the reason for the request to remove the first item; and

cause the replacement item to be displayed to the user on the device.

14. The system of claim 13, wherein the reason for the request to remove the first item from the virtual shopping cart is that the first item is too expensive, and the replacement item is less expensive than the first item.

15. The system of claim 13, wherein the request to add the first item to the virtual shopping cart is received via a first website on which the first item is offered for sale, and the shopping assistant module is further configured to:

receive a request, from the user, to add a second item to the virtual shopping cart via a second website on which the second item is offered for sale prior to receiving the request to remove the first item from the virtual shopping cart; and

cause the second item to be displayed in the virtual shopping cart concurrently with the first item to the user prior to receiving the request to remove the first item from the virtual shopping cart.

16. The system of claim 13, wherein the shopping assistant module is further configured to enable the user to request to add the first item to the virtual shopping cart by dragging a visual identification of the first item into an area representing the virtual shopping cart, and to cause the first item to be displayed in the area representing the virtual shopping cart.

17. The system of claim 16, wherein the visual identification of the first item comprises an image of the first item.

18. The system of claim 16, wherein the area representing the virtual shopping cart comprises a window.

19. The system of claim 16, wherein the shopping assistant module is further configured to:

receive a request to assign the first item to a first category via the area representing the virtual shopping cart;

assign the first item to the first category; and

display items assigned to the first category in response to a request to display items of the first category.

20. A non-transitory machine-readable storage device storing a set of instructions that, when executed by at least one processor, causes the at least one processor to perform a set of operations comprising:

receiving a request, from a user on a device, to add a first item to a virtual shopping cart;

causing the first item in the virtual shopping cart to be displayed to the user on the device;

receiving a request, from the user on the device, to remove the first item from the virtual shopping cart;

prompting the user to indicate a reason for the request to remove the first item from the virtual shopping cart;

receiving, from the user on the device, an indication of the reason for the request to remove the first item from the virtual shopping cart;

determining a replacement item for the first item based on the indication of the reason for the request to remove the first item; and

causing the replacement item to be displayed to the user on the device.