SYSTEMS AND METHODS FOR PROVIDING AN ENHANCED USER EXPERIENCE AT A VENUE OR EVENT

• US 20140046802A1
• Filed: 07/10/2013
• Published: 02/13/2014
• Est. Priority Date: 08/09/2012
• Status: Active Grant

• Current Assignee: eBay Inc.
• Original Assignee: Selina Lam, Steve Yankovich
• Inventors: HOSEIN, Marc, YANKOVICH, Steve, LYMAN, Nate, LAM, Selina
• Granted Patent: US 9,733,271 B2
• Time in Patent Office: Days
• US Class Current: 705/26.61
• CPC Class Codes: G01R 1/06711 Probe needles; Cantilever beams; "Bump" contacts; Replaceable probe pins
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 30/0623 Item investigation

Abstract

Systems and methods for providing an enhanced user experience at an event or venue are provided. The systems and methods provided herein provide venue-specific location-based services to the user through the user'"'"'s mobile device. Such services include allowing a user to order merchandise and concessions from their seat using their mobile device and delivering the ordered items to their seat. Such services also include determining a user'"'"'s seat location from a scanned code on the user'"'"'s ticket and providing a map to and from their seat.

Claims

1. A non-transitory computer-readable medium having instructions for execution by one or more processors that, when executed, cause the one or more processors to perform a method for requesting venue-specific location-based services at a venue, the method comprising:

requesting the one or more venue-specific location-based services, the services being specific to the venue;

capturing at least one of a venue locator from the user and a geographic location from the user as a user locator; and

transmitting the requested one or more venue-specific location-based services and the user locator.

2. The computer-readable medium of claim 1, wherein capturing at least one of a venue locator from the user comprises capturing at least one of a user seat identifier and a venue marker identifier.

3. The computer-readable medium of claim 2, wherein capturing at least one of a user seat identifier and a venue marker identifier comprises receiving at least one of scanned code and a captured image.

4. The computer-readable medium of claim 1, wherein capturing at least one of a geographic location comprises capturing global positioning system (GPS) coordinates of the user.

5. The computer-readable medium of claim 1, wherein requesting the venue-specific location-based services comprises requesting at least one of directions to a seat within the venue, directions to facilities within the venue, directions to a user'"'"'s vehicle from the venue, and delivery of purchased items to the user.

6. The computer-readable medium of claim 5, wherein requesting directions to a seat within the venue comprises:

determining a location of the seat from at least one of a scanned code on a ticket of the user or a captured image of the ticket;

determining a first route from the determined location of the user to the determined location of the seat; and

displaying a first map having the determined route to the user.

7. The computer-readable medium of claim 6, wherein requesting directions to a user'"'"'s vehicle comprises:

storing the determined location of the user as a location of the user'"'"'s vehicle;

determining a second route from the determined location of the seat to the stored location of the user'"'"'s vehicle; and

displaying a second map having the determined route to the user.

8. The computer-readable medium of claim 6, wherein providing directions to facilities within the venue includes providing information related to the facilities, the provided information including at least one of wait times at the facilities, distance to the facilities, and inventories of the facilities.

9. A non-transitory computer-readable medium having instructions for execution by one or more processors that, when executed, cause the one or more processors to perform a method for providing venue-specific location-based services to a user at a venue, the method comprising:

receiving at least one of a venue locator from the user and a geographic location from the user;

receiving a request for a venue-specific location-based service, the requested service being specific to the venue;

determining a location of the user based on the at least one venue locator and geographic location; and

providing the venue-specific location-based services to the user based on the determined user location.

10. The computer-readable medium of claim 9, wherein receiving at least one of a venue locator from the user comprises receiving a venue-specific location of the user in the venue.

11. The computer-readable medium of claim 10, wherein receiving a venue-specific location of the user in the venue comprises receiving at least one of a user seat identifier and a venue marker identifier.

12. The computer-readable medium of claim 11, further comprising:

matching the at least one of the user seat identifier and the venue marker identifier to a location on a map of the venue; and

determining the location of the user based on the matching venue map location.

13. The computer-readable medium of claim 11, wherein receiving at least one of a user seat identifier and a venue marker identifier comprises receiving at least one of scanned code and a captured image.

14. The computer-readable medium of claim 9, wherein receiving at least one of a geographic location comprises receiving global positioning system (GPS) coordinates of the user.

15. The computer-readable medium of claim 14, further comprising:

matching the receiving GPS coordinates to a location on a map of the venue; and

determining the location of the user based on the matching venue map location.

16. The computer-readable medium of claim 9, wherein providing the venue-specific location-based services comprises providing at least one of directions to a seat within the venue, directions to facilities within the venue, directions to a user'"'"'s vehicle from the venue, and delivery of purchased items to the user.

17. The computer-readable medium of claim 16, wherein providing directions to a seat within the venue comprises:

determining a location of the seat from at least one of a scanned code on a ticket of the user or a captured image of the ticket;

determining a first route from the determined location of the user to the determined location of the seat; and

displaying a first map having the determined route to the user.

18. The computer-readable medium of claim 16, wherein providing directions to a user'"'"'s vehicle comprises:

storing the determined location of the user as a location of the user'"'"'s vehicle;

determining a second route from the determined location of the seat to the stored location of the user'"'"'s vehicle; and

displaying a second map having the determined route to the user.

19. The computer-readable medium of claim 16, wherein providing directions to facilities within the venue includes providing information related to the facilities, the provided information including at least one of wait times at the facilities, distance to the facilities, and inventories of the facilities.

20. The computer-readable medium of claim 16, wherein providing delivery of purchased items to a user comprises:

providing an inventory of available items;

receiving a selection for desired items from the user;

receiving payment information from the user for the desired items;

determining a location of a seat of the user from at least one of a scanned code on a ticket of the user or a captured image of the ticket; and

providing delivery of the purchased items to the determined location of the seat of the user.