Self-Service Device Paper Tracking

• US 20140052484A1
• Filed: 08/15/2012
• Published: 02/20/2014
• Est. Priority Date: 08/15/2012
• Status: Abandoned Application

• Current Assignee: Bank of America Corp.
• Original Assignee: Bank of America Corp.
• Inventors: Bellamy, Dion L.
• Application Number:
  US13/586,190
• Publication Number:
  US 20140052484A1
• Time in Patent Office: Days
• US Class Current: 705/7.13
• CPC Class Codes: G06Q 10/06315 Needs-based resource requirements planning or analysis

Abstract

Described are a system, method, apparatus, and computer readable medium that facilitates efficient replenishment of paper, such as receipt paper, at self-service devices. A rate of paper use may be determined for a self-service device. This information may be used to forecast when the paper is expected to be depleted. A time to replace the paper may be selected based on the forecast and on a schedule of other services to be performed at the self-service device. A report including the selected replacement time may be generated and sent to a division responsible for replacing the paper.

Claims

1. One or more computer-readable data storage devices storing computer-executable instructions that, when executed, are configured to cause at least one computing device to:

determine an amount of receipt paper remaining and a rate of use of the receipt paper at a first self-service device;

forecast a time that the receipt paper at the first self-service device is expected to reach a predetermined level;

determine a schedule of services to be performed on the first self-service device; and

select a time to replace the receipt paper based on the forecasted time and the schedule of services.

2. The one or more computer-readable data storage devices of claim 1, storing additional computer-executable instructions that, when executed, are configured to cause the at least one computing device to:

send a report to a department responsible for replacing the receipt paper at the first self-service device, wherein the report includes the selected time.

3. The one or more computer-readable data storage devices of claim 1, wherein said selecting the time to replace the receipt paper comprises:

identifying, from the schedule of services, a service scheduled to be performed prior to the forecasted time that the receipt paper is expected to reach the predetermined level by a predetermined threshold; and

selecting, as the time to replace the receipt paper, a scheduled time for the identified service.

4. The one or more computer-readable data storage devices of claim 1, wherein said selecting the time to replace the receipt paper comprises:

identifying, from the schedule of services, first and second services scheduled to be performed prior to the forecasted time that the receipt paper is expected to reach the predetermined level by a predetermined threshold; and

based on a determination that the first service includes accessing an inside of the first self-service device and that the second service does not include accessing the inside of the first self-service device, selecting, as the time to replace the receipt paper, a scheduled time for the identified first service.

5. The one or more computer-readable data storage devices of claim 1, wherein said determining the amount of receipt paper remaining and the rate of use comprises determining the amount of receipt paper remaining and the rate of use based on at least one characteristic of the following two characteristics:

(1) a diameter of a paper roll having the receipt paper, and (2) a thickness of a paper stack having the receipt paper.

6. The one or more computer-readable data storage devices of claim 1, wherein said determining the amount of receipt paper remaining and the rate of use comprises determining the amount of receipt paper remaining and the rate of use based on a number and types of transactions performed at the first self-service device during a predetermined time period.

7. The one or more computer-readable data storage devices of claim 6, wherein said determining the amount of receipt paper remaining and the rate of use comprises determining the amount of receipt paper remaining and the rate of use based on a number and types of transactions performed at the first self-service device during a predetermined time period in response to determining that an imager at the first self-service device used to determine at least one of a diameter of a paper roll having the receipt paper and a thickness of a paper stack having the receipt paper is disabled.

8. The one or more computer-readable data storage devices of claim 1, storing additional computer-executable instructions that, when executed, are configured to cause the at least one computing device to:

determine the amount of receipt paper remaining and the rate of use of the receipt paper at each of a plurality of self-service devices including the first self-service device; and

in response to the determination, adjust a receipt paper inventory schedule, wherein the receipt paper inventory is used to replenish receipt paper at the plurality of self-service devices.

9. A method, comprising:

determining an amount of paper remaining and a rate of use of the paper at a first self-service device;

forecasting a time that the paper at the first self-service device is expected to reach a predetermined level;

determining a schedule of services to be performed on the first self-service device; and

selecting a time to replace the paper based on the forecasted time and the schedule of services.

10. The method of claim 9, further comprising:

sending a report to a department responsible for replacing the paper at the first self-service device, wherein the report includes the selected time.

11. The method of claim 9, wherein said selecting the time to replace the paper comprises:

identifying, from the schedule of services, a service scheduled to be performed prior to the forecasted time that the paper is expected to reach the predetermined level by a predetermined threshold; and

selecting, as the time to replace the paper, a scheduled time for the identified service.

12. The method of claim 9, wherein said selecting the time to replace the paper comprises:

identifying, from the schedule of services, first and second services scheduled to be performed prior to the forecasted time that the paper is expected to reach the predetermined level by a predetermined threshold; and

based on a determination that the first service includes accessing an inside of the first self-service device and that the second service does not include accessing the inside of the first self-service device, selecting, as the time to replace the paper, a scheduled time for the identified first service.

13. The method of claim 9, wherein said determining the amount of paper remaining and the rate of use comprises determining the amount of paper remaining and the rate of use based on at least one characteristic of the following two characteristics:

(1) a diameter of a paper roll having the paper, and (2) a thickness of a paper stack having the paper.

14. The method of claim 9, wherein said determining the amount of paper remaining and the rate of use comprises determining the amount of paper remaining and the rate of use based on a number and types of transactions performed at the first self-service device during a predetermined time period.

15. The method of claim 14, wherein said determining the amount of paper remaining and the rate of use comprises determining the amount of paper remaining and the rate of use based on a number and types of transactions performed at the first self-service device during a predetermined time period in response to determining that an imager at the first self-service device used to determine at least one of a diameter of a paper roll having the paper and a thickness of a paper stack having the paper is disabled.

16. The method of claim 9, further comprising:

determining the amount of paper remaining and the rate of use of the paper at each of a plurality of self-service devices including the first self-service device; and

in response to the determination, adjusting a paper inventory schedule, wherein the paper inventory is used to replenish paper at the plurality of self-service devices.

17. An apparatus, comprising:

one or more processors;

memory storing computer-readable instructions that, when executed by the one or more processors, cause the apparatus to;

determine an amount of receipt paper remaining and a rate of use of the receipt paper at a first self-service device;

forecast a time that the receipt paper at the first self-service device is expected to reach a predetermined level;

determine a schedule of services to be performed on the first self-service device;

select a time to replace the receipt paper based on the forecasted time and the schedule of services; and

send a report to a department responsible for replacing the receipt paper at the first self-service device, wherein the report includes the selected time.

18. The apparatus of claim 17, wherein said selecting the time to replace the receipt paper comprises:

identifying, from the schedule of services, a service scheduled to be performed prior to the forecasted time that the receipt paper is expected to reach the predetermined level by a predetermined threshold; and

selecting, as the time to replace the receipt paper, a scheduled time for the identified service.

19. The apparatus of claim 17, wherein said determining the amount of receipt paper remaining and the rate of use comprises determining the amount of receipt paper remaining and the rate of use based on a number and types of transactions performed at the first self-service device during a predetermined time period in response to determining that an imager at the first self-service device used to determine at least one of a diameter of a paper roll having the receipt paper and a thickness of a paper stack having the receipt paper is disabled.

20. The apparatus of claim 17, wherein the memory stores additional computer-readable instructions that, when executed, are configured to cause the apparatus to:

determine the amount of receipt paper remaining and the rate of use of the receipt paper at each of a plurality of self-service devices including the first self-service device; and

in response to the determination, adjust a receipt paper inventory schedule, wherein the receipt paper inventory is used to replenish receipt paper at the plurality of self-service devices.