CUSTOMER CENTRIC PICKUP LOCATIONS

• US 20140052661A1
• Filed: 08/20/2012
• Published: 02/20/2014
• Est. Priority Date: 08/20/2012
• Status: Abandoned Application

• Current Assignee: Amazon Technologies, Inc. (Amazon.com, Inc.)
• Original Assignee: Amazon Technologies, Inc. (Amazon.com, Inc.)
• Inventors: Shakes, Jonathan J., Zou, Qi
• Application Number:
  US13/589,557
• Publication Number:
  US 20140052661A1
• Time in Patent Office: Days
• US Class Current: 705/339
• CPC Class Codes: G06Q 10/0836 Recipient pick-ups

Abstract

A temporary pickup location that is located within a delivery area during a predefined timeframe provides an opportunity to customers to retrieve orders for items at a time and location that is convenient for them. In addition, the customers can pay for the items at retrieval (COD) and avoid the bulk and waste of shipping packages. In some implementations, temporary pickup locations are made available by planning to position a delivery agent and transportation unit at a predefined location during a predefined timeframe during which customers can plan to retrieve ordered items.

Claims

1. A method comprising:

under control of one or more computing devices configured with executable instructions,

receiving from a customer a request for an item;

determining a customer preferred delivery area;

determining at least one delivery timeframe;

identifying at least one temporary pickup location planned for the at least one delivery timeframe and located within the customer preferred delivery area from which the customer may retrieve the item, wherein at least one of the at least one temporary pickup location is planned based at least in part on a planned exchange of a second item during the at least one delivery timeframe and located within the customer preferred delivery area, and where the at least one temporary pickup location is within the customer preferred delivery area during a predefined timeframe at a predefined location; and

for each of the at least one temporary pickup locations, notifying the customer of the predefined location of the temporary pickup location and the predefined timeframe during which the item may be retrieved from the temporary pickup location during the delivery timeframe.

2. A method as recited in claim 1, wherein identifying at least one temporary pickup location includes planning a temporary pickup location at a predefined timeframe, at a predefined location within the customer preferred delivery area.

3. A method as recited in claim 2, wherein planning a temporary pickup location is based at least in part on the customer'"'"'s request to purchase an item and at least one other customer request to purchase an item.

4. A method as recited in claim 2, wherein planning a temporary pickup location is based at least in part on an item to be delivered within the customer preferred delivery area.

5. A method as recited in claim 1, wherein the planned exchange of a second item is an attended delivery of an item within the customer preferred delivery area.

6. A method as recited in claim 5, wherein the attended delivery of an item includes delivering the item to a location other than the temporary pickup location.

7. One or more computer readable media storing computer-executable instructions that, when executed on one or more processors, cause the one or more processors to perform acts comprising:

messaging a customer to confirm delivery of an item to a location during a first predefined timeframe;

identifying a temporary pickup location at which the item may be retrieved during a second predefined timeframe; and

notifying the customer of a location of the temporary pickup location and a second predefined timeframe during which the item may be retrieved from the temporary pickup location.

8. One or more computer readable media as recited in claim 7, wherein the second predefined timeframe is prior to the first predefined timeframe.

9. One or more computer readable media as recited in claim 7, the acts further comprising:

routing the item to the temporary pickup location for retrieval by the customer during the second predefined timeframe.

10. One or more computer readable media as recited in claim 7, wherein identifying a temporary pickup location at which the item may be retrieved is in response to receiving a request from the customer to reschedule delivery of the item.

11. One or more computer readable media as recited in claim 7, wherein the location is within a customer preferred delivery area and the temporary pickup location is planned for a second location within the customer preferred delivery area.

12. One or more computer readable media as recited in claim 7, wherein the location for delivery is a location of the customer and the temporary pickup location is a planned location from which the customer may retrieve the item.

13. One or more computer readable media as recited in claim 7, wherein the location for delivery is a first temporary pickup location within a first customer preferred delivery area and the temporary pickup location is distinct from the first temporary pickup location but within the customer preferred delivery area.

14. One or more computer readable media as recited in claim 7, wherein a location and predefined timeframe planned for a temporary pickup location is based at least in part on a customer density around the location during the predefined timeframe.

15. One or more computer readable media as recited in claim 7, wherein a location and predefined timeframe planned for a temporary pickup location is based at least in part on an event scheduled near the location.

16. One or more computer readable media as recited in claim 7, wherein a location planned for a temporary pickup location is based at least in part on an order density around the location.

17. A non-transitory computer readable storage medium storing instructions for temporary pickup location planning, the instructions when executed by a processor causing the processor to:

identify a delivery area and a delivery timeframe for temporary pickup location planning;

determine if there is a planned attended delivery within the delivery area during the delivery timeframe; and

in response to a determination that there is a planned attended delivery within the delivery area during the delivery timeframe, plan a temporary pickup location at a location within the delivery area for a predefined timeframe during the delivery timeframe.

18. The non-transitory computer readable storage medium of claim 17, wherein the predefined timeframe is for a period of time prior to a time for the planned attended delivery.

19. The non-transitory computer readable storage medium of claim 17, the instructions when executed by the processor further causing the processor to:

determine if there is a plurality of orders scheduled for delivery within the delivery area during the delivery timeframe; and

in response to a determination that there is plurality of orders scheduled for delivery within the area during the delivery timeframe, plan a temporary pickup location at a location within the delivery area for a predefined timeframe during the delivery timeframe.

20. The non-transitory computer readable storage medium of claim 19, wherein at least a portion of the plurality of orders may be retrieved from the planned temporary pickup location during the predefined timeframe.

21. The non-transitory computer readable storage medium of claim 17, the instructions when executed by the processor further causing the processor to:

determine if there is a plurality of customers within the delivery area during the delivery timeframe; and

in response to a determination that there is a plurality of customers within the delivery area during the delivery timeframe, plan a temporary pickup location at a location within the delivery area for a predefined timeframe during the delivery timeframe.

22. The non-transitory computer readable storage medium of claim 17, the instructions when executed by the processor further causing the processor to:

determine if there is a planned event within the delivery area during the delivery timeframe; and

in response to a determination that there is a planned event within the delivery area during the delivery timeframe, plan a temporary pickup location at a location within the delivery area for a predefined timeframe during the delivery timeframe.