SYSTEMS AND METHODS FOR ENHANCING A USER VISIT TO A SITE PREMISES

• US 20140057661A1
• Filed: 10/31/2013
• Published: 02/27/2014
• Est. Priority Date: 11/03/2009
• Status: Active Grant

• Current Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Inventors: Saeed, Farida, Gharachorloo, Nader, Felt, Michelle III
• Granted Patent: US 9,288,631 B2
• Time in Patent Office: Days
• US Class Current: 455/456.3
• CPC Class Codes: H04M 2242/15 Information service where the information is dependent on the location of the subscriber
• CPC Class Codes: H04M 3/42348 Location-based services which utilize the location information of a target
• CPC Class Codes: H04W 4/02 Services making use of location information
• CPC Class Codes: H04W 4/021 Services related to particular areas, e.g. point of interest [POI] services, venue services or geofences
• CPC Class Codes: H04W 4/023 using mutual or relative location information between multiple location based services [LBS] targets or of distance thresholds
• CPC Class Codes: H04W 4/029 Location-based management or tracking services
• CPC Class Codes: H04W 4/18 Information format or content conversion, e.g. adaptation by the network of the transmitted or received information for the purpose of wireless delivery to users or terminals

Abstract

Exemplary systems and methods for enhancing a user visit to a site premises are disclosed. An exemplary method includes a mobile device tracking a geographic location of the mobile device, accessing site data associated with a site premises, and providing an interactive user interface configured to enhance a visit of a user of the mobile device to the site premises based on the site data associated with the site premises and the geographic location of the mobile device within the site premises. In certain embodiments, an output may be selected based on the geographic location of the mobile device within the site premises and provided via the interactive user interface for experiencing by the user of the mobile device. Corresponding systems and methods are also disclosed.

Claims

1. A method comprising:

receiving, by a site premises interface system from an operator device associated with an operator of a site premises, site data associated with the site premises;

maintaining, by the site premises interface system, the site data for access by a user of a mobile device;

tracking, by the site premises interface system, a geographic location of the mobile device during a first visit of the user to the site premises;

providing, by the site premises interface system, the site data to the mobile device based on the geographic location of the mobile device during the first visit of the user to the site premises;

receiving, by the site premises interface system from the operator device associated with the operator of the site premises, input modifying at least a portion of the site data;

maintaining, by the site premises interface system, the modified site data for access by the user of the mobile device;

tracking, by the site premises interface system, the geographic location of the mobile device during a second visit of the user to the site premises; and

providing, by the site premises interface system, the modified site data to the mobile device based on the geographic location of the mobile device during the second visit of the user to the site premises.

2. The method of claim 1, further comprising:

receiving, by the site premises interface system from a plurality of mobile devices associated with a plurality of users, data associated with a plurality of visits to the site premises by the plurality of users; and

aggregating, by the site premises interface system, the data associated with the plurality of visits to the site premises;

wherein the input modifying the at least the portion of the site data is based on the aggregated data associated with the plurality of visits to the site premises.

3. The method of claim 2, wherein the data associated with the plurality of visits to the site premises by the plurality of users includes data associated with the first visit of the user to the site premises.

4. The method of claim 2, wherein the data associated with the plurality of visits to the site premises comprises location data for the plurality of mobile devices.

5. The method of claim 2, wherein the data associated with the plurality of visits to the site premises comprises feedback provided by the plurality of users via the plurality of mobile devices.

6. The method of claim 5, further comprising:

prompting, by the site premises interface system, the plurality of users to provide the feedback.

7. The method of claim 5, further comprising:

providing, by the site premises interface system, the feedback to the operator of the site premises.

8. The method of claim 1, wherein the providing of the modified site data to the mobile device comprises providing an interactive user interface configured to enhance the second visit of the user to the site premises based on the modified site data and the geographic location of the mobile device within the site premises during the second visit of the user to the site premises.

9. The method of claim 8, wherein the interactive user interface includes an interactive map of at least a portion of the site premises, the interactive map visually indicating a location of a site feature within the site premises.

10. The method of claim 8, wherein the interactive user interface is configured to enhance the second visit of the user to the site premises by providing an output for experiencing by the user based on the geographic location of the mobile device within the site premises during the second visit of the user to the site premises.

11. The method of claim 10, wherein the output comprises an alert provided based on the modified site data and configured to notify the user that the site data associated with the site premises has been modified.

12. The method of claim 1, wherein the modified site data represents a geographic location of a relocated site feature within the site premises.

13. The method of claim 1, embodied as computer-executable instructions on at least one tangible computer-readable medium.

14. A method comprising:

tracking, by a mobile device, a geographic location of the mobile device within a site premises during a first visit of a user of the mobile device to the site premises;

accessing, by the mobile device during the first visit, site data associated with the site premises;

providing, by the mobile device, an interactive user interface configured to enhance the first visit of the user of the mobile device to the site premises based on the site data associated with the site premises and the geographic location of the mobile device within the site premises during the first visit;

tracking, by the mobile device, a geographic location of the mobile device within the site premises during a second visit of the user of the mobile device to the site premises;

accessing, by the mobile device during the second visit, modified site data associated with the site premises; and

providing, by the mobile device, the interactive user interface configured to enhance the second visit of the user of the mobile device to the site premises based on the modified site data associated with the site premises and the geographic location of the mobile device within the site premises during the second visit.

15. The method of claim 14, further comprising:

providing, by the mobile device, data associated with the first visit of the user to the site premises to a site premises server subsystem for use by an operator of the site premises to implement one or more changes to the site premises.

16. The method of claim 15, wherein the data associated with the first visit of the user to the site premises includes at least one of location data for the mobile device and user feedback.

17. The method of claim 15, wherein the modified site data represents the one or more changes to the site premises implemented by the operator of the site premises based at least in part on the data associated with the first visit of the user to the site premises.

18. The method of claim 14, wherein the interactive user interface is configured to enhance the second visit of the user to the site premises by providing an output for experiencing by the user based on the geographic location of the mobile device within the site premises during the second visit.

19. The method of claim 18, wherein the interactive user interface includes an interactive map of at least a portion of the site premises, the interactive map visually indicating a location of a site feature within the site premises.

20. The method of claim 14, embodied as computer-executable instructions on at least one tangible computer-readable medium.

21. A system comprising:

at least one physical computing device that;

receives, from an operator device associated with an operator of a site premises, site data associated with the site premises;

maintains the site data for access by a user of a mobile device;

tracks a geographic location of the mobile device during a first visit of the user to the site premises;

provides the site data to the mobile device based on the geographic location of the mobile device during the first visit of the user to the site premises;

receives, from the operator device associated with the operator of the site premises, input modifying at least a portion of the site data;

maintains the modified site data for access by the user of the mobile device;

tracks the geographic location of the mobile device during a second visit of the user to the site premises; and

provides the modified site data to the mobile device based on the geographic location of the mobile device during the second visit of the user to the site premises.

22. The system of claim 21, wherein the at least one physical computing device further receives and aggregates data associated with a plurality of visits to the site premises by a plurality of users of a plurality of mobile devices and provides the aggregated data to an operator of the site premises.

23. The system of claim 22, wherein the data associated with the plurality of visits to the site premises includes at least one of location data for one or more of the plurality of mobile devices and feedback.