System And Method To Measure, Aggregate And Analyze Exact Effort And Time Productivity

• US 20140058801A1
• Filed: 08/26/2013
• Published: 02/27/2014
• Est. Priority Date: 06/04/2010
• Status: Abandoned Application

• Current Assignee: Sapience Analytics Private Limited
• Original Assignee: Sapience Analytics Private Limited
• Inventors: Deodhar, Shirish Prabhakar, Deodhar, Swati Shirish, Bhatia, Madhukar Sharan
• Application Number:
  US13/975,912
• Publication Number:
  US 20140058801A1
• Time in Patent Office: Days
• US Class Current: 705/7.38
• CPC Class Codes: G06Q 10/0639 Performance analysis of employees; Performance analysis of enterprise or organisation operations
• CPC Class Codes: G06Q 10/105 Human resources

Abstract

A system and method for automatically measuring, analyzing and improving exact work effort of white collar employees, without requiring manual intervention or configuration, is described. The system captures all the work effort put on by the users. Systems and methods have been described to track the daily time spent by employees, irrespective of whether the time is spent on one or more computing devices, or away from any computing system while in meetings, discussions, calls, lab work, outside travel, and remote visits. This is mapped to activities and objectives that are automatically inferred based on the applications and artifacts being used, the source of offline time usage, and the employee'"'"'s position in the organization and role therein. The captured individual work effort is mapped to the organization'"'"'s hierarchy and business attributes. As a result, work patterns and trends within each sub-unit/operational dimension of the business are identified.

Claims

1. A computer implemented system for measuring, aggregating and analyze the exact effort and time productivity of at least one user, said system comprising:

at least one Computing System (CS) Agent associated with at least one user accessing at least one Server, said CS Agent adapted to automatically measure and generate consolidated and exact online and offline effort data throughout the day (24 hours) and week (7 days), said CS Agent having access to;

a master list for each user containing his or her Purposes and Activities, role and business attributes, said master list automatically preconfigured at the organization level Server based on the user'"'"'s role and other work related attributes; and

a rule and pattern mapping engine containing the organization settings and current user specific mapping rules for mapping applications and offline and offline slots;

a user identifier adapted to identify a user by his or her unique login ID available with the Computing System, said user identifier further configured to prompt the user for the ID in case a neutral login ID is being used by more than one user;

a time tracker having access to said CS agent and adapted to track the user'"'"'s online time on a currently active user application and associated artifact (file, folder, website) from a multiplicity of open applications on the Computing System, and record the name of the active application and artifact names and duration of usage, said time tracker further adapted to mark the user'"'"'s offline time slots by determining each period of inactivity time during which no movement of physical input devices such as keyboard, keypad, touchpad, and mouse of the Computing System is detected for more than a predetermined period of time;

a comparator adapted to compare scheduled engagements, meetings, calls, lab work, travel time and remote visits of said user as obtained from the user'"'"'s calendar on the Computing System and from local Presence Devices (PDs) such as smartphone with GPS that are connectable to or part of the Computing System, with the duration of said offline time slots for determining the user'"'"'s offline time utilization;

a logger adapted to maintain a consolidated and sequential log of user'"'"'s online and offline time slots,

a time analyzer adapted to map said logs of said slots to an appropriate Activity (such as design, programming, testing, documentation, communication, meetings, calls, lab work, travel, and visits) and Purpose (assigned projects, functions and tasks) based on the mapping rules and further adapted to generate and upload an effort map of the user on said Server;

a merger, resident in the Server, said merger adapted to obtain, from all the user'"'"'s CS Agents and from the Server side PD, the user'"'"'s online effort map and offline effort map, said merger further adapted to merge said offline and online effort maps and generate a final user effort map and further adapted to download the final effort map back onto each of the CS Agents of the user;

an inference engine adapted to periodically receive final user effort maps and further adapted to determine Work Patterns of the user such as leaves taken, work done on holidays, desk or supervisory or travel oriented job, shift timings, variable work week, work focus, distractions, and completed work units;

a local user interface adapted to receive inputs from said inference engine and display privately to the user the Work Pattern trends for a predetermined period, and further adapted to review and edit Activity-Purpose mappings; and

a user private time selector adapted to disable a user'"'"'s time tracker for specified time slots, which is marked as an Unaccounted and Private time slot.

2. The system as claimed in claim 1, wherein said server comprises:

a CS Agent interface configured to collect effort data from every Computing System for each user, wherein the effort data is in the form of an CS effort map, said effort map configured to list in a chronological order, the online and offline time for each user;

a PD interface configured to determine the offline effort map for each user by obtaining information about user'"'"'s time on business calls, meetings, visits to labs and other intra-office locations, business travels, and time spent at customer/vendor locations, by interfacing with all remote presence devices and PD servers;

a server effort map unit configured to merge said CS effort map and said offline effort map for every user, and generate a chronologically accurate and complete user effort map, said complete effort map uploaded back to every user'"'"'s Computing System;

an organization sync agent configured to collect and maintain the list of current valid users and organization hierarchy that maps each user to one or more organization units, said organization sync unit further configured to collect and maintain the business attributes (role, skills, salary, position, location) qualifying each user, and organization sub-unit (domain, vertical, cost and profit center, priority) from organization application data stores;

an organization settings and rules engine adapted to configure a master list of Activities and Purposes, derived from the organization hierarchy (which represents projects and functions) and business attributes (which determine the relevant Activities for a particular type of organization and its sub-units), and said master list may be multi-level and adapted for each organization sub-unit and user, said organization settings and rules engine further adapted to configure default rules for mapping online and offline time slots to Activities and Purposes, said rules engine further configured to adapt the mapping rules for organization sub-units based on their business attributes and further adapted for each user based on his or her position in the sub-unit hierarchy and the user'"'"'s role therein;

an organization effort aggregation and analytics engine configured to consolidate and roll up individual online and offline effort data as per the organizational hierarchy, said engine further configured to compute a per-employee daily average work pattern for each sub-unit, said engine still further configured to generate an n-dimensional effort data cube mapping individual and collective efforts of respective users as per the organizational hierarchy;

a recognition and rewards module configured to assign performance points to users based on the respective individual efforts of the users; and

a web based user interface configured to facilitate views at each level of the organization hierarchy across multiple dimensions such as purpose, activity, applications, projects, functions, artifacts and business attributes such as employee levels, roles, skills, locations, verticals, technologies, cost centers, said user interface further configured to selectively filter and drill down to generate discrete effort data.

3. The system as claimed in claim 2, wherein said web based user interface is configured to:

communicate with an internet browser and display through said internet browser the organizational trends, reports, alerts, goals and administrative functions depending upon the user'"'"'s position and role in the organizational hierarchy; and

provide access to the organization effort aggregation and analytics engine for generation of user defined custom reports from said n-dimensional effort data cube.

4. The system as claimed in claim 2, wherein said organization effort aggregation and analytics engine is further configured to deduce the best working pattern, top performers at individual and organization sub-unit level, said organization effort aggregation and analytics engine further configured to determine unusual work patterns and the recent positive and negative deviations in work patterns for an organization sub-unit, said organization effort aggregation and analytics engine still further configured to generate a report including specific actions that can be undertaken to improve the efforts of the users.

5. The system as claimed in claim 1, wherein the rule and pattern mapping engine is adapted to generate the default mapping rules for mapping the online and offline time slots to Activities and Purposes, including pattern matching to deduce best fit rules, said rules and pattern mapping engine further configured to adapt the rules for users in organization sub-units based on the business attributes and further adapted based on each user'"'"'s position in the sub-unit hierarchy and the user'"'"'s role therein.

6. The system as claimed in claim 1, wherein said Computing System includes a user interface local to said Computing System configured to provide the respective users with private access to the corresponding online and offline effort data.

7. The system as claimed in claim 1, wherein said Computing System includes a blocker configured to:

mark all effort that is not identified as being on work related activities by the users'"'"' mapping rules as personal time;

enable each user to explicitly block any time that was marked as work by the user'"'"'s mapping rules but which the user wishes to mark as personal;

block all third party access to users'"'"' personal time details;

block third party access to some of the users'"'"' work related information including applications and artifacts (files, folders and websites);

reduce the granularity of the users'"'"' work related information to a daily, weekly, or monthly average of the work patterns;

block all access to the users'"'"' effort, both work and personal, permitting each user to voluntarily disclose only specific aspects of his or her work patterns to the Server;

control third party access to individual level data by restricting the access to said individual level data based on the organizational hierarchy and as per assigned access rights; and

block individual data visibility of certain users based on their role or seniority in the organization.

8. The system as claimed in claim 1, wherein said blocker is further configured to actuate an ‘

anonymous mode’

wherein the visibility of individual effort data is completely blocked for the entire organization or for sub-units in certain geographies, and trends and reports are available only up to team level provided the team has a certain minimum number of employees.

9. The system as claimed in claim 1, wherein said blocker is further configured to actuate a ‘

self-improvement mode’

wherein;

no effort data is uploaded by default to the server;

productivity improvements are achieved through employee self-awareness by tracking user'"'"'s own work patterns as provided on the local Computing System and by comparing against the goals set by the managers and the organization;

work patterns are uploaded anonymously to the server, in return for being able to view the comparative trends across the users who shared their respective effort data and rate one'"'"'s own relative performance; and

user'"'"'s profile such as role, seniority, location and skills are defined and comparisons are made with peers having a similar profile.

10. The system as claimed in claim 1, wherein said system further includes:

a global pattern knowledge platform configured to enable the participating organizations to share their high-level work pattern analytics and trends based on employee and sub-organization categories;

a profile definition module configured to enable the participating organizations to define profiles corresponding to at least their respective sizes, industry and vertical;

a report generation module configured to prepare reports rating the organization'"'"'s performance and standing relative to peer organizations in accordance with the selected profile criteria.

11. The system as claimed in claim 1, wherein said CS Agent is selected from the group consisting of a computer desktop, laptop, electronic notebook, personal digital assistant, tablet, and smartphone.

12. The system as claimed in claim 1, wherein said time tracker is further configured to ignore any simulated input device or spurious movement through the robotic control of the physical devices.

13. A computer-implemented method for measuring, aggregating and analyzing the exact effort and time productivity of at least one user having access to a Computing System, said method comprising the following steps:

creating a master list comprising for every user, wherein said master list includes the user'"'"'s purposes and activities and configuring said master list to reflect the user'"'"'s role and other work related attributes;

storing the organization settings and mapping rules, said mapping rules being configured as per the position of the user in the organization hierarchy and role;

mapping online applications and offline slots in accordance with said stored organization settings and rules;

identifying a user by his unique login ID;

tracking said user'"'"'s online time on a currently active user application and associated artifact (file, folder, and website) from a multiplicity of applications opened by said user, and recording the name of the active application and artifact names and duration of usage;

marking the user'"'"'s offline time slots by determining each period of inactivity time during which no movement of physical input devices such as keyboard, keypad, touchpad and mouse of the Computing System is detected for more than a predetermined period of time;

comparing scheduled engagements, meetings, calls, lab work, travel time and remote visits of said user as obtained from the user'"'"'s calendar on the Computing System and from local presence devices (PDs) such as smartphone with GPS, that are connectable to or a part of the Computing System, with the duration of said offline time slots for determining the user'"'"'s offline time utilization;

maintaining, using a logger, a consolidated and sequential log of user'"'"'s online and offline time slots;

mapping said logs of said slots to an appropriate activity (such as design, programming, testing, documentation, communication, meetings, calls, lab work, travel and visits) and purpose (assigned projects, functions and tasks) based on the mapping rules;

applying the mapping rules to the online application and offline slots and deducing best fit rules, and generating a list of user'"'"'s online and offline time utilization log mapped to the activities and purposes constituting the offline and online effort maps for the user;

merging said user'"'"'s offline and online effort maps and generate a final user effort map;

periodically receiving final user effort maps at an inference engine and determining the work patterns of the user, such as leaves taken, work done on holidays, desk or supervisory or travel oriented job, shift timings, variable work week, work focus, distractions, and completed work units;

receiving, at a local user interface, the determined work patterns and displaying privately to the user the work pattern trends for a predetermined period; and

disabling a user'"'"'s time tracker for specified time slots, wherein said time slots are marked as unaccounted and private slots.

14. The method as claimed in claim 13, wherein the method further includes the following steps:

collecting effort data from every Computing System of every user, wherein the effort data is in the form of a CS effort map, said CS effort map listing in a chronological order, the online and offline time for each user;

determining the offline effort map for each user by obtaining information about the user'"'"'s time on business calls, meetings, visits to labs and other intra-office locations, business travels and time spent at customer/vendor locations, by interfacing all remote presence devices (PDs) and PD servers;

merging said CS effort map and said offline effort map into a server effort map and generating a chronologically accurate and complete user effort map, and uploading said user effort map to every user'"'"'s Computing System;

collecting and maintaining a list of current valid users and organization hierarchy that maps every user to one or more organization maps, and collecting and maintaining the business attributes (roles, skills, salary, position, location) qualifying each user and organization sub-unit (domain, vertical, cost and profit center, priority);

consolidating and rolling up individual online and offline effort data as per the organizational hierarchy, and computing a per-employee daily average work pattern for every sub-unit;

generating an n-dimensional effort data cube mapping individual and collective efforts of respective users as per the organizational hierarchy;

assigning performance points to users based on the individual efforts of users;

facilitating views at each level of the organization hierarchy across multiple dimensions such as purpose, activity, applications, projects, functions, artifacts and business attributes such as employee levels, roles, skills, locations, verticals, technologies, cost centers;

selectively filtering and drilling down said complete user map, to generate discrete effort data;

displaying the online effort data and offline effort data on a user interface local to the Computing System of the user;

blocking access to the user'"'"'s personal time details and selectively allowing access to the user'"'"'s total personal time calculated as a function of total work hours;

blocking third party access to user'"'"'s work related information including the information corresponding to applications and artifacts (files, folders and websites);

controlling access to individual level data by restricting access to said individual level data based on the organization hierarchy;

blocking individual data visibility to certain users based on their respective organizational hierarchy.

15. The method as claimed in claim 13, wherein the method further includes the following steps:

displaying the organizational trends, reports, alerts, goals and administrative functions depending upon user'"'"'s position and role in the organization hierarchy; and

generating user-defined custom reports from said n-dimensional effort data cube.

17. The method as claimed in claim 13, wherein the step of applying the organization setting includes the actuation of an ‘

anonymous mode’

wherein the visibility of individual effort data is completely blocked for the entire organization or for sub-units in certain geographies, and trends and reports are available only up to team level provided the team has a certain minimum number of employees.

18. The method as claimed in claim 13, wherein the step of applying the organization setting includes the actuation of a ‘

self-improvement mode’

.

19. The method as claimed in claim 13, wherein the method further includes the following steps:

providing a global knowledge platform and enabling the participating organizations to share their high-level work pattern analytics and trends based on employee and sub-organization categories;

enabling the participating organizations to define profiles corresponding to their respective sizes, industry and vertical; and

preparing reports rating the organization'"'"'s performance and standing, relative to peer organizations in accordance with the selected profile criteria.

16. The method as claimed in 14, wherein the step of consolidating and rolling up individual online and offline effort data further includes the following steps:

deducing the best working pattern, top performers at individual and organization sub-unit level;

determining unusual work patterns and the recent positive and negative deviations in work patterns for an organization sub-unit; and

generating a report including specific actions that can be undertaken to improve the efforts of the users.