METHOD AND APPARATUS FOR PROVIDING REFERENCE CONTENT
First Claim
1. A method comprising:
- at a communications device, obtaining frequently requested information pertaining to products or services offered at a work site of an enterprise from a database that stores the information; and
providing the frequently requested information to a user of the communications device via an interactive multi-dimensional grid display of the communications device, the interactive multi-dimensional grid display including a plurality of panes arranged in multiple dimensions to form the grid display, a selectable pane among the plurality of panes, a content tab, and a property tab, wherein;
the content tab identifies a primary category of subject matter,the property tab identifies a sub-category of the subject matter identified by the content tab, andthe frequently requested information is provided to the user in the selectable pane at a grid location associated with the content tab and the property tab.
1 Assignment
0 Petitions
Accused Products
Abstract
An interactive grid display presented on a communications device offers a frontline representative of an enterprise or other user at a work site access to information for addressing a client'"'"'s request. Available information is sorted and selected via the interactive grid based on a number of primary categories that are identified along one dimension of the grid and a number of subcategories identified along another dimension of the grid. Information is presented in the interactive grid directly, for example, typically without requiring the user to conduct a search for the information. In response to a user selecting a point on the grid for the category and sub-category that best matches the information desired by the representative, based on grid intersection for appropriate primary and secondary categories, the device interface drills down to obtain more specific information for presentation to the user.
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Citations
21 Claims
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1. A method comprising:
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at a communications device, obtaining frequently requested information pertaining to products or services offered at a work site of an enterprise from a database that stores the information; and providing the frequently requested information to a user of the communications device via an interactive multi-dimensional grid display of the communications device, the interactive multi-dimensional grid display including a plurality of panes arranged in multiple dimensions to form the grid display, a selectable pane among the plurality of panes, a content tab, and a property tab, wherein; the content tab identifies a primary category of subject matter, the property tab identifies a sub-category of the subject matter identified by the content tab, and the frequently requested information is provided to the user in the selectable pane at a grid location associated with the content tab and the property tab. - View Dependent Claims (2, 3, 5, 6, 7, 8)
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4. (canceled)
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9. A computer program product comprising a non-transitory computer readable medium having computer readable code stored thereon, which, when executed by a processor of a communications device, configures the communications device to:
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obtain frequently requested information pertaining to products or services offered at a worksite of an enterprise from a database that stores the information; and provide the frequently requested information to a user of the communications device in an interactive multi-dimensional grid display, the interactive multi-dimensional grid display including a plurality of panes arranged in multiple directions to form the grid display, a selectable pane among the plurality of panes, a content tab, and a property tab, wherein; the content tab identifies a primary category of subject matter, the property tab identifies a sub-category of the subject matter identified by the content tab, and the frequently requested information is provided to the user in the selectable pane at a grid location associated with the content tab and the property tab. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16)
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17. A communications device, comprising:
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a user input element; a display; a processor coupled to the at least one user input element and the display; a memory accessible by the processor; and an assistance application program stored in the memory, wherein execution of the assistance application by the processor configures the communications device to provide a user interface via the display and responsive to operation of the user input element, the user interface of the assistance application comprising; a grid display of selectable panes; content tabs displayed in position in a first dimension of the grid display and identifying primary categories of subject matter of a database of assistance information accessible via the interface; property tabs displayed in position in a second dimension of the grid display and identifying sub-categories of the subject matter of the database categories of subject matter identified by the primary content tabs; frequently requested information displayed in at least a respective one of the selectable panes at a grid location corresponding to one of the content tabs and to one of the property tabs. - View Dependent Claims (18, 19, 20, 21)
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Specification