TICKET CONSOLIDATION FOR MULTI-TIERED APPLICATIONS
First Claim
Patent Images
1. A system for consolidating problem tickets for a multi-tiered application, comprising:
- a processor; and
a ticket consolidator module operable to execute on the processor and further operable to identify a plurality of application components of the multi-tiered application, identify problem reports generated by one or more of the plurality of application components of the multi-tiered application and caused by a failure of a same single component of the multi-tiered application, and consolidate the identified problem reports into a single ticket.
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Abstract
Consolidating problem tickets for a multi-tiered application may comprise identifying a plurality of correlated virtual machines that are running one or more application components of the multi-tiered application. Problem reports may be identified that are generated by one or more of the plurality of correlated virtual machines and caused by a failure of a same single component of the multi-tiered application. The identified problem reports may be consolidated into a single ticket and placed into a ticket handling system.
52 Citations
18 Claims
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1. A system for consolidating problem tickets for a multi-tiered application, comprising:
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a processor; and a ticket consolidator module operable to execute on the processor and further operable to identify a plurality of application components of the multi-tiered application, identify problem reports generated by one or more of the plurality of application components of the multi-tiered application and caused by a failure of a same single component of the multi-tiered application, and consolidate the identified problem reports into a single ticket. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A computer readable storage medium storing a program of instructions executable by a machine to perform a method of consolidating problem tickets for a multi-tiered application, comprising:
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identifying a plurality of correlated virtual machines that are running one or more application components of the multi-tiered application; identifying problem reports generated by one or more of the plurality of correlated virtual machines and caused by a failure of a same single component of the multi-tiered application; consolidating the identified problem reports into a single ticket; and placing the single ticket into a ticket handling system. - View Dependent Claims (8, 9, 10, 11, 12)
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13. A computer readable storage medium storing a program of instructions executable by a machine to perform a method of consolidating problem tickets for a multi-tiered application, comprising:
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identifying a plurality of application components of the multi-tiered application; identifying problem reports generated by one or more of the plurality of application components of the multi-tiered application and caused by a failure of a same single component of the multi-tiered application; and consolidating the identified problem reports into a single ticket. - View Dependent Claims (14, 15, 16, 17, 18)
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Specification