PREDICTIVE MESSAGING SERVICE FOR ACTIVE VOICE CALLS

• US 20140066025A1
• Filed: 08/28/2012
• Published: 03/06/2014
• Est. Priority Date: 08/28/2012
• Status: Active Grant

• Current Assignee: AT&T Mobility II LLC (AT&T, Inc.)
• Original Assignee: AT&T Mobility II LLC (AT&T, Inc.)
• Inventors: Maria, Arturo
• Granted Patent: US 9,210,110 B2
• Time in Patent Office: Days
• US Class Current: 455/413
• CPC Class Codes: H04L 51/066 Format adaptation, e.g. format conversion or compression
• CPC Class Codes: H04L 51/58 Message adaptation for wireless communication

Abstract

Concepts and technologies disclosed herein are for a predictive messaging service for active voice calls. A method for predictive messaging may include receiving, at a predictive messaging system, incoming audio associated with an active voice call, converting the audio into text, analyzing the text to predict a message that a user participating in the active voice call is expected to send, creating the message, and sending the message to a network element for delivery to a destination.

Claims

1. A method for predictive messaging, the method comprising:

receiving, at a predictive messaging system comprising a processor, incoming audio associated with an active voice call;

converting, by the predictive messaging system, the audio into text;

analyzing, by the predictive messaging system, the text to predict a message that a user participating in the active voice call is expected to send;

creating, by the predictive messaging system, the message; and

sending, by the predictive messaging system, the message to a network element for delivery to a destination.

2. The method of claim 1, wherein sending the message to the network element comprises sending the message to one of the following:

a short message service center;

an email server;

an instant messaging server; and

a social networking server.

3. The method of claim 1, wherein analyzing the text to predict the message comprises comparing the text to a pattern and determining if at least a portion of the text matches the pattern, and wherein creating the message comprises creating the message in response to determining that at least the portion of the text matches the pattern.

4. The method of claim 3, further comprising storing the text.

5. The method of claim 4, further comprising discarding the stored text in response to determining that at least the portion of the text does not match the pattern.

6. The method of claim 3, wherein the pattern is contained within a user profile associated with the user.

7. The method of claim 6, wherein the user profile also contains the destination.

8. The method of claim 6, wherein the pattern comprises a modification that incorporates user behavior identified by an analysis of a previous communication associated with the user.

9. The method of claim 1, wherein sending the message to the network element comprises one of the following:

sending the message during the active voice call; and

sending the message after the active voice call.

10. A predictive messaging system comprising:

a processor; and

a memory that stores computer-executable instructions that, when executed by the processor, cause the processor to perform operations comprising

receiving incoming audio associated with an active voice call,

converting the audio into text,

analyzing the text to predict a message that a user participating in the active voice call is expected to send,

creating the message, and

sending the message to a network element for delivery to a destination.

11. The predictive messaging system of claim 10, wherein analyzing the text to predict the message comprises comparing the text to a pattern and determining if at least a portion of the text matches the pattern, and wherein creating the message comprises creating the message in response to determining that at least the portion of the text matches the pattern.

12. The predictive messaging system of claim 11, wherein the memory further comprises computer-executable instructions that, when executed by the processor, cause the processor to perform additional operations comprising:

storing the text; and

discarding the stored text in response to determining that at least the portion of the text does not match the pattern.

13. The predictive messaging system of claim 12, wherein the pattern is contained within a user profile associated with the user.

14. The predictive messaging system of claim 13, wherein the user profile also contains the destination.

15. The predictive messaging system of claim 13, wherein the pattern comprises a modification that incorporates user behavior identified by an analysis of a previous communication associated with the user.

16. The predictive messaging system of claim 11, wherein sending the message to the network element comprises one of the following:

sending the message during the active voice call; and

sending the message after the active voice call.

17. A computer-readable storage medium that stores computer-executable instructions that, when executed by a processor, cause the processor to perform operations comprising:

receiving incoming audio associated with an active voice call;

converting the audio into text;

analyzing the text to predict a message that a user participating in the active voice call is expected to send;

creating the message; and

sending the message to a network element for delivery to a destination.

18. The computer-readable storage medium of claim 17, wherein analyzing the text to predict the message comprises comparing the text to a pattern and determining if at least a portion of the text matches the pattern, and wherein creating the message comprises creating the message in response to determining that at least the portion of the text matches the pattern.

19. The computer-readable storage medium of claim 18, further comprising computer-executable instructions that, when executed by the processor, cause the processor to perform additional operations comprising:

storing the text; and

discarding the stored text in response to determining that at least the portion of the text does not match the pattern.

20. The computer-readable storage medium of claim 19, wherein the pattern is contained within a user profile, the user profile also containing the destination.