INTELLIGENT WORK MANAGEMENT BASED ON SATELLITE NAVIGATION SYSTEM DATA AND NETWORK NODE DATA

• US 20140067452A1
• Filed: 08/30/2012
• Published: 03/06/2014
• Est. Priority Date: 08/30/2012
• Status: Active Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Anderson, Eric, Dawson, Christopher J., Sidford, Guy Lain Tarrant
• Application Number:
  US13/599,100
• Publication Number:
  US 20140067452A1
• Time in Patent Office: Days
• US Class Current: 705/7.14
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling

Abstract

A method, computer program product, and computer system for intelligently assigning a work task to an agent. From a database, the computer system retrieves information of a location of the work task and information of agent locations determined by a satellite navigation system. The computer system selects one or more candidate agents who are within a predetermined range of the location of the work task, based on the agent locations determined by the satellite navigation system. Retrieving network node data and location information of routers or repeaters in a network, the computer system determines locations of the one or more candidate agents. The computer system chooses a best available agent for the work task from the one or more candidate agents, based on the location of the work task and the locations of the one or more candidate agents.

Claims

1. A method implemented by a computer system for intelligently assigning a work task to an agent, the method comprising:

receiving a request for assigning the work task to the agent;

retrieving, from a database, information of a location of the work task;

retrieving, from the database, information of agent locations determined by a satellite navigation system;

selecting one or more candidate agents who are within a predetermined range of the location of the work task, based on the agent locations determined by the satellite navigation system;

retrieving, from agent devices of the one or more candidate agents, network node data of routers or repeaters in a network;

retrieving, from the database, location information of the routers or the repeaters;

determining locations of the one or more candidate agents, based on the location information of the routers or the repeaters; and

choosing a best available agent for the work task from the one or more candidate agents, based on the location of the work task and the locations of the one or more candidate agents.

2. The method of claim 1, further comprising:

updating, on the database, the information of the agent locations determined by the satellite navigation system, at a predetermined time interval.

3. The method of claim 1, wherein the network node data of the routers or the repeaters include IP addresses of the routers or MAC addresses of the repeaters.

4. The method of claim 1, wherein the best available agent is so chosen from the one or more candidate agents that the best available agent is closest to the location of the work task.

5. The method of claim 1, wherein criteria of choosing the best available agent comprise locations, skills, and workloads of the one or more candidate agents.

6. The method of claim 1, wherein the agent devices are mobile computing devices including smartphones, tablet computers, or laptop computers.

7. The method of claim 1, wherein the routers or the repeaters provide the agent devices with wireless access to the network.

8. A computer program product for intelligently assigning a work task to an agent, the computer program product comprising:

one or more computer-readable tangible storage devices and program instructions stored on at least one of the one or more tangible storage devices, the program instructions comprising;

program instructions to receive a request for assigning the work task to the agent;

program instructions to retrieve, from a database, information of a location of the work task;

program instructions to retrieve, from the database, information of agent locations determined by a satellite navigation system;

program instructions to select one or more candidate agents who are within a predetermined range of the location of the work task, based on the agent locations determined by the satellite navigation system;

program instructions to retrieve, from agent devices of the one or more candidate agents, network node data of routers or repeaters in a network;

program instructions to retrieve, from the database, location information of the routers or the repeaters;

program instructions to determine locations of the one or more candidate agents, based on the location information of the routers or the repeaters; and

program instructions to choose a best available agent for the work task from the one or more candidate agents, based on the location of the work task and the locations of the one or more candidate agents.

9. The computer program product of claim 8, further comprising:

program instructions to update, on the database, the information of the agent locations determined by the satellite navigation system, at a predetermined time interval.

10. The computer program product of claim 8, wherein the network node data of the routers or the repeaters include IP addresses of the routers or MAC addresses of the repeaters.

11. The computer program product of claim 9, wherein the best available agent is so chosen from the one or more candidate agents that the best available agent is closest to the location of the work task.

12. The computer program product of claim 9, wherein criteria of choosing the best available agent comprise locations, skills, and workloads of the one or more candidate agents.

13. The computer program product of claim 9, wherein the agent devices are mobile computing devices including smartphones, tablet computers, or laptop computers.

14. The computer program product of claim 9, wherein the routers or the repeaters provide the agent devices with wireless access to the network.

15. A computer system for intelligently assigning a work task to an agent, the computer system comprising:

one or more processors, one or more computer-readable tangible storage devices, and program instructions stored on at least one of the one or more storage devices for execution by at least one of the one or more processors, the program instructions comprising;

program instructions to receive a request for assigning the work task to the agent;

program instructions to retrieve, from a database, information of a location of the work task;

program instructions to retrieve, from the database, information of agent locations determined by a satellite navigation system;

program instructions to select one or more candidate agents who are within a predetermined range of the location of the work task, based on the agent locations determined by the satellite navigation system;

program instructions to retrieve, from agent devices of the one or more candidate agents, network node data of routers or repeaters in a network;

program instructions to retrieve, from the database, location information of the routers or the repeaters;

program instructions to determine locations of the one or more candidate agents, based on the location information of the routers or the repeaters; and

program instructions to choose a best available agent for the work task from the one or more candidate agents, based on the location of the work task and the locations of the one or more candidate agents.

16. The computer system of claim 15, further comprising:

program instructions to update, on the database, the information of the agent locations determined by the satellite navigation system, at a predetermined time interval.

17. The computer system of claim 15, wherein the network node data of the routers or the repeaters include IP addresses of the routers or MAC addresses of the repeaters.

18. The computer system of claim 15, wherein the best available agent is so chosen from the one or more candidate agents that the best available agent is closest to the location of the work task.

19. The computer system of claim 15, wherein criteria of choosing the best available agent comprise locations, skills, and workloads of the one or more candidate agents.

20. The computer system of claim 15, wherein the agent devices are mobile computing devices including smartphones, tablet computers, or laptop computers, and wherein the routers or the repeaters provide the agent devices with wireless access to the network.