REPORT GENERATING SYSTEM, NATURAL LANGUAGE PROCESSING APPARATUS, AND REPORT GENERATING APPARATUS
First Claim
1. A report generating system comprising:
- a service information acquiring unit that acquires service information that is text information on a customer service;
a natural language processing unit that performs natural language processing on the acquired service information to extract a word;
a replacing unit that replaces the word extracted from the service information with word identification information by referring to a word list in which the word and word identification information for identifying the word are associated with each other;
a word identification information output unit that outputs the replaced word identification information;
a word identification information acquiring unit that acquires the output word identification information;
a counting unit that counts a total number of pieces of word identification information with a same value among acquired pieces of the word identification information, for each of values of the pieces of the word identification information;
a generating unit that generates a report based on a counting result; and
a report output unit that outputs the generated report.
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Accused Products
Abstract
A report generating system includes a service information acquiring unit that acquires service information, a natural language processing unit that performs natural language processing on the acquired service information to extract a word, a replacing unit that replaces the word extracted from the service information with word identification information by referring to a word list in which the word and the word identification information are associated, a word identification information output unit that outputs the replaced word identification information, a word identification information acquiring unit that acquires the output word identification information, a counting unit that counts a total number of pieces of word identification information with a same value among acquired pieces of the word identification information, for each of values of the pieces of the word identification information, a generating unit that generates a report based on a counting result.
49 Citations
12 Claims
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1. A report generating system comprising:
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a service information acquiring unit that acquires service information that is text information on a customer service; a natural language processing unit that performs natural language processing on the acquired service information to extract a word; a replacing unit that replaces the word extracted from the service information with word identification information by referring to a word list in which the word and word identification information for identifying the word are associated with each other; a word identification information output unit that outputs the replaced word identification information; a word identification information acquiring unit that acquires the output word identification information; a counting unit that counts a total number of pieces of word identification information with a same value among acquired pieces of the word identification information, for each of values of the pieces of the word identification information; a generating unit that generates a report based on a counting result; and a report output unit that outputs the generated report. - View Dependent Claims (2, 3, 4, 5)
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6. A natural language processing apparatus comprising:
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a service information acquiring unit that acquires service information that is text information on a customer service; a natural language processing unit that performs natural language processing on the acquired service information to extract a word; a replacing unit that replaces the word extracted from the service information with word identification information by referring to a word list in which the word and the word identification information for identifying the word are associated with each other; and a word identification information output unit that outputs the replaced word identification information. - View Dependent Claims (7, 8, 9)
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10. A report generating apparatus comprising:
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a word identification information acquiring unit that acquires word identification information for identifying a word extracted from service information that is text information on a customer service; a counting unit that counts a total number of pieces of word identification information with a same value among acquired pieces of the word identification information, for each of values of the pieces of the word identification information; a generating unit that generates a report based on a counting result; and a report output unit that outputs the generated report. - View Dependent Claims (11, 12)
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Specification