SELF-SERVICE ACCOUNT ENROLLMENT SYSTEM

• US 20140074490A1
• Filed: 09/12/2012
• Published: 03/13/2014
• Est. Priority Date: 09/12/2012
• Status: Active Grant

• Current Assignee: Oracle International Corporation (Oracle Corporation)
• Original Assignee: Oracle International Corporation (Oracle Corporation)
• Inventors: KUNDU, Mukul, BLABY, William
• Granted Patent: US 10,504,164 B2
• Time in Patent Office: Days
• US Class Current: 705/1.1
• CPC Class Codes: G06Q 30/016 After-sales
• CPC Class Codes: G06Q 30/0281 Customer communication at a business location, e.g. providing product or service information, consulting
• CPC Class Codes: G06Q 30/0609 Buyer or seller confidence or verification

Abstract

A self-service account enrollment system is provided that enrolls a self-service user. The self-service account enrollment system links a user identity of the self-service user to an account identity of a self-service account within a web portal system. The self-service user gains access to the self-service account within the web portal system based on the link between the account identity and the user identity.

Claims

1. A computer-readable medium having instructions stored thereon that, when executed by a processor, cause the processor to enroll a self-service user, the enrolling comprising:

creating a self-service account for the self-service user at a web portal system, wherein the self-service account comprises an account identity;

sending a request for validation to an account management system;

receiving validation request information from the account management system, wherein the validation request information is stored within the account management system;

sending validation response information to the account management system;

receiving validation confirmation information from the account management system in response to the account management system comparing the sent validation response information with validation response information stored within the account management system, wherein the validation confirmation information comprises the account identity;

linking a user identity of the self-service user to the account identity within the web portal system, wherein the self-service user gains access to the self-service account within the web portal system based on the link between the account identity and the user identity; and

linking one or more other user identities of one or more other users to both the user identity of the self-service user and the account identity within the web portal system, wherein the one or more users are automatically granted access to the self-service account based on the validation of the user identity of the self-service user.

3. The computer-readable medium of claim 1, the enrolling further comprising removing the access to the self-service account from the one or more other users by unlinking each user identity of the one or more other self-service users from both the user identity of the self-service user and the account identity within the web portal system.

4. The computer-readable medium of claim 1, the enrolling further comprising limiting the access to the self-service account for at least one other user of the one or more other users automatically granted access to the self-service account.

5. The computer-readable medium of claim 1,

wherein the self-service account comprises an account type, and

wherein the validation request information is configured based on the account type.

6. The computer-readable medium of claim 1, the enrolling further comprising:

displaying the validation request information at a user interface of the web portal system; and

receiving the validation response information from the self-service user via the user interface.

7. The computer-readable medium of claim 1, wherein the request for validation, the validation request information, the validation response information, and the validation confirmation information are sent and received over a web service.

8. The computer-readable medium of claim 1, wherein the validation request information comprises one or more validation questions for the self-service user.

9. The computer-readable medium of claim 1, wherein the validation response information comprises one or more validation answers provided by the self-service user.

10. The computer-readable medium of claim 1, wherein the self-service account comprises a utility account.

2. (canceled)

11. A computer-implemented method for enrolling a self-service user, the computer-implemented method comprising:

creating a self-service account for the self-service user at a web portal system, wherein the self-service account comprises an account identity;

sending a request for validation to an account management system;

receiving validation request information from the account management system, wherein the validation request information is stored within the account management system;

sending validation response information to the account management system;

receiving validation confirmation information from the account management system in response to the account management system comparing the sent validation response information with validation response information stored within the account management system, wherein the validation confirmation information comprises the account identity;

linking a user identity of the self-service user to the account identity within the web portal system, wherein the self-service user gains access to the self-service account within the web portal system based on the link between the account identity and the user identity; and

linking one or more other user identities of one or more other users to both the user identity of the self-service user and the account identity within the web portal system, wherein the one or more users are automatically granted access to the self-service account based on the validation of the user identity of the self-service user.

13. The computer-implemented method of claim 11, further comprising removing the access to the self-service account from the one or more other users by unlinking each user identity of the one or more other self-service users from both the user identity of the self-service user and the account identity within the web portal system.

14. The computer-implemented method of claim 11, further comprising limiting the access to the self-service account for at least one other user of the one or more other users automatically granted access to the self-service account.

15. The computer-implemented method of claim 11,

wherein the self-service account comprises an account type, and

wherein the validation request information is configured based on the account type.

12. (canceled)

16. A self-service account enrollment system, comprising:

a processor;

a memory configured to store one or more instructions;

an account management module configured to store account information;

a web portal module configured to create a self-service account for the self-service user, wherein the self-service account comprises an account identity;

wherein the web portal module is further configured to send a request for validation to the account management module;

wherein the web portal module is further configured to receive validation request information from the account management module;

wherein the web portal module is further configured to send validation response information to the account management module;

wherein the web portal module is further configured to receive validation confirmation information from the account management module in response to the account management module comparing the sent validation response information with validation response information stored within the account management module, wherein the validation confirmation information comprises the account identity;

wherein the web portal module is further configured to link a user identity of the self-service user to the account identity, wherein the self-service user gains access to the self-service account within the web portal module based on the link between the account identity and the user identity; and

wherein the web portal module is further configured to link one or more other user identities of one or more other users to both the user identity of the self-service user and the account identity within the web portal system, wherein the one or more users are automatically granted access to the self-service account based on the validation of the user identity of the self-service user.

18. The self-service account enrollment system of claim 16, wherein the web portal module is further configured to remove the access to the self-service account from the one or more other users by unlinking each user identity of the one or more other self-service users from both the user identity of the self-service user and the account identity.

19. The self-service account enrollment system of claim 16, wherein the web portal module is further configured to limit the access to the self-service account for at least one other user of the one or more other users automatically granted access to the self-service account.

20. The self-service account enrollment system of claim 16,

wherein the self-service account comprises an account type, and

wherein the validation request information is configured based on the account type.

17. (canceled)