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SYSTEM AND METHOD FOR PROVIDING DYNAMIC ELASTICITY OF CONTACT CENTER RESOURCES

  • US 20140079207A1
  • Filed: 09/12/2013
  • Published: 03/20/2014
  • Est. Priority Date: 09/12/2012
  • Status: Abandoned Application
First Claim
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1. A method for providing dynamic elasticity of contact center resources, the method comprising:

  • monitoring and collecting, by a processor, contact center operation data;

    detecting, by the processor, in response to the monitoring, a condition relating to the operation of the contact center; and

    dynamically adjusting, by the processor, at least one hardware or software resource for the contact center based on the detected condition.

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