SYSTEMS, METHODS, AND APPARATUS FOR OPTIMIZING CLAIM APPRAISALS

• US 20140081675A1
• Filed: 09/18/2013
• Published: 03/20/2014
• Est. Priority Date: 09/19/2012
• Status: Abandoned Application

• Current Assignee: The Travelers Indemnity Company (The Travelers Cos., Inc.)
• Original Assignee: The Travelers Indemnity Company (The Travelers Cos., Inc.)
• Inventors: Yerino, Kimberly H., Ives, Richard C., McIntosh, Erin N., Thomson-Vicuna, Allison G., Krechko, Jared C., Phillips, Thomas G., Lostowski, Jennifer C.
• Application Number:
  US14/030,339
• Publication Number:
  US 20140081675A1
• Time in Patent Office: Days
• US Class Current: 705/4
• CPC Class Codes: G06Q 40/08 Insurance

Abstract

Systems, apparatus, methods, and articles of manufacture provide for assessing a likelihood of total loss of insured property (e.g., an insured automobile) and/or assessing an expected severity of damage to insured property. In some embodiments, information, such as information relating to insured property (e.g., age of a vehicle) and/or claim information (e.g., information relating to circumstances of an auto accident), may be used in determining a total loss score and/or damage severity score, without requiring a professional estimate or appraisal of damage to insured property.

Claims

1. An apparatus comprising:

a processor; and

a computer-readable memory in communication with the processor, the computer-readable memory storing instructions that when executed by the processor result in;

determining information relating to a damage claim associated with damaged insured property, the information comprising a plurality of factors;

determining a respective score for each factor of the information relating to the damage claim;

determining a damage severity score for the damage claim based on the respective scores;

determining at least one recommended appraisal option based on the damage severity score; and

transmitting, via a user interface, an indication of the at least one recommended appraisal option.

2. The apparatus of claim 1, wherein the information relating to the damage claim does not include a damage estimate value.

3. The apparatus of claim 1, wherein determining the damage severity score for the damage claim comprises:

generating a total loss factor score.

4. The apparatus of claim 1, wherein determining the damage severity score for the damage claim comprises:

generating an estimate review factor score.

5. The apparatus of claim 1, wherein determining the information relating to the damage claim comprises:

determining at least one of an indication of an accident site, an indication of a primary point of damage, an indication of a speed at impact, and an indication of a collision object type.

6. The apparatus of claim 1, wherein determining the information relating to the damage claim comprises:

determining at least one of an indication of whether the damage claim is associated with a personal injury, an indication of comprehensive loss, an indication of whether a vehicle is non-drivable, an indication of multiple points of damage, an indication of whether one or more airbags were deployed, and an indication of whether glass damage occurred.

7. The apparatus of claim 1, wherein determining the information relating to the damage claim comprises:

determining at least one of an indication of whether a vehicle was towed, and indication of mileage of a vehicle, an indication of whether fire damage occurred, an indication of whether water damage occurred, and an indication of whether a vehicle rolled over in an accident.

8. The apparatus of claim 1, wherein determining a respective score for each factor of the information relating to the damage claim comprises:

determining a respective coefficient corresponding to each factor.

9. The apparatus of claim 1, wherein determining the damage severity score based on the respective scores comprises:

calculating the damage severity score based on the respective scores.

10. The apparatus of claim 1, wherein determining the damage severity score based on the respective scores comprises:

calculating an estimated monetary damage value based on the respective scores in accordance with a generalized linear model formula.

11. The apparatus of claim 1, wherein determining the at least one recommended appraisal option based on the damage severity score comprises:

comparing the damage severity score to at least one predetermined threshold score.

12. The apparatus of claim 1, wherein determining the at least one recommended appraisal option based on the damage severity score comprises:

determining, based on the damage severity score, that a total loss is projected; and

selecting a recommended appraisal option comprising salvage of the damaged insured property.

13. The apparatus of claim 1, wherein determining the at least one recommended appraisal option based on the damage severity score comprises:

determining, based on the damage severity score and without information relating to a field appraisal, that projected damage severity is less than a predetermined damage severity threshold; and

selecting a recommended appraisal option comprising an estimate review process.

14. The apparatus of claim 1, wherein determining the information relating to the damage claim associated with the damaged insured property comprises:

receiving at least a portion of the information relating to the damage claim via a telematics device.

15. An appraisal management system comprising:

a processor;

a user interface controlled by the processor;

a first computer-readable memory in communication with the processor, the first computer-readable memory storing a database of predetermined score data; and

a second computer-readable memory in communication with the processor, the second computer-readable memory storing appraisal option recommendation instructions that when executed by the processor result in;

determining information relating to a damage claim associated with damaged property insured by an insurer, the damage claim being associated with a claimant and the information comprising a plurality of factors;

accessing, from the database of predetermined score data, a respective score for each factor of the information relating to the damage claim;

calculating a damage severity score for the damage claim based on the respective scores;

selecting, based on the damage severity score, a recommended appraisal option for an estimate review process that does not require a field appraisal by an appraisal professional of the insurer;

transmitting, via the user interface, an indication of the recommended appraisal option for the estimate review process;

receiving, via the user interface, an indication that the claimant agrees to provide a damage estimate to the insurer in accordance with the estimate review process; and

storing, in a third computer-readable memory in communication with the processor, an indication that the claimant agrees to provide the damage estimate.

16. The appraisal management system of claim 15, wherein the information relating to the damage claim does not include a damage estimate value.

17. The appraisal management system of claim 15, wherein calculating the damage severity score for the damage claim comprises:

calculating a total loss factor score.

18. The appraisal management system of claim 15, wherein calculating the damage severity score for the damage claim comprises:

calculating an estimate review factor score.

19. The appraisal management system of claim 15, wherein determining the information relating to the damage claim comprises:

determining at least one of an indication of an accident site, an indication of a primary point of damage, an indication of a speed at impact, and an indication of a collision object type.

20. The appraisal management system of claim 15, wherein determining the information relating to the damage claim comprises:

determining at least one of an indication of whether the damage claim is associated with a personal injury, an indication of comprehensive loss, an indication of whether a vehicle is non-drivable, an indication of multiple points of damage, an indication of whether one or more airbags were deployed, and an indication of whether glass damage occurred.

21. The appraisal management system of claim 15, wherein determining the information relating to the damage claim comprises:

determining at least one of an indication of whether a vehicle was towed, and indication of mileage of a vehicle, an indication of whether fire damage occurred, an indication of whether water damage occurred, and an indication of whether a vehicle rolled over in an accident.

22. The appraisal management system of claim 15, wherein accessing a respective score for each factor of the information relating to the damage claim comprises:

accessing a respective coefficient corresponding to each factor.

23. The appraisal management system of claim 15, wherein calculating the damage severity score based on the respective scores comprises:

calculating the damage severity score by summing the respective scores.

24. The appraisal management system of claim 15, wherein calculating the damage severity score based on the respective scores comprises:

calculating an estimated monetary damage value based on the respective scores, in accordance with a generalized linear model formula.

25. The appraisal management system of claim 15, wherein selecting the recommended appraisal option for the estimate review process based on the damage severity score comprises:

comparing the damage severity score to an estimate review threshold score.

26. The appraisal management system of claim 15, wherein selecting the recommended appraisal option for the estimate review process based on the damage severity score comprises:

determining that the damage severity score is less than an estimate review threshold score.

27. The appraisal management system of claim 15, wherein determining the information relating to the damage claim associated with the damaged property comprises:

receiving at least a portion of the information relating to the damage claim via a telematics device.