EMAIL AND TASK MANAGEMENT SERVICES AND USER INTERFACE

• US 20140082521A1
• Filed: 09/18/2013
• Published: 03/20/2014
• Est. Priority Date: 09/20/2012
• Status: Abandoned Application

• Current Assignee: Handle, Inc.
• Original Assignee: Handle, Inc.
• Inventors: CAROLAN, Shawn, McCOY, Jonathan, McDOWELL, Ian G.
• Application Number:
  US14/030,918
• Publication Number:
  US 20140082521A1
• Time in Patent Office: Days
• US Class Current: 715/752
• CPC Class Codes: H04L 51/00 User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]

Abstract

A system, method, service, user interface, and computer readable medium to integrate email and task management is disclosed. Users are provided with options to convert an email into a task, including one-click command options. Efficient triaging of incoming emails is supported. Integration with different email systems and third party services is also supported. Additionally, context aware operation supports features such as adapting operation for efficient use of mobile device in combination with desktop computers.

Claims

1. A method of providing integrated email and task management, comprising:

providing a common user interface toolbar to receive commands to manage both email and tasks.

2. The method of claim 1, wherein the common user interface toolbar is further utilized to access third party services of the user.

3. The method of claim 1, comprising:

receiving a single character input command in the user interface toolbar; and

performing at least one of email and task management based on the single character command.

4. The method of claim 1, wherein in response to an input in the common user interface, an email is converted into a task.

25. The service of claim 1, in which the service is context aware and in which a user may triage emails from a mobile device including options for deleting email and sending an email to the user'"'"'s desktop device.

5. A service providing integrated email and task management, comprising:

a user interface element to generate a user interface on a client device in communication with the service, the user interface providing;

at least one navigation view providing information on incoming emails and tasks to be processed by the user; and

a user interface toolbar to enter commands for email and task management, including at least one command to convert an email into a task.

6. The service of claim 5, where the navigation view indicates the number of incoming emails and a number of tasks in at least one task category.

7. The service of claim 5, wherein in a focus mode, an indication is provided of the number of incoming emails and the number of tasks.

8. The service of claim 5, further comprising providing a notification in the focus mode when an email has been converted into a task.

9. The service of claim 5, wherein the service further comprises a cloud assist to process emails by transferring emails with an email protocol and transfer extended metadata associated with tasks or collaborations via the cloud assist.

10. The service of claim 5, where the user interface further comprises a collaboration container in which at least one message is persistently stored and the collaboration container includes metadata to natively interact from messages within the collaboration container.

11. The service of claim 5, wherein the user interface input toolbar supports single-character commands and inline guidance.

12. The service of claim 5, wherein the user interface input toolbar receives natural language commands and support is provided to process and access third party services based on the commands.

13. The service of claim 5, further comprising third party native facilities support to permit a command entered in the user interface toolbar to be implemented according to the specific protocol variation of a third party service.

14. The service of claim 5, further comprising populating a VIP list and performing at least one of email prioritization or email display based on the VIP list.

15. The service of claim 5, further comprising prioritization of workflow for email or task management based on metadata indicative of priority.

16. The service of claim 5, further comprising generating a common thread view of emails associated with a task.

17. The service of claim 5, wherein a task generated from an email may be handed off to a delegate.

18. The service of claim 5, wherein an expected time to perform a task may be entered and associated with the task.

19. The service of claim 5, wherein an email may be selected for later processing with an associated time delay before the email is displayed for further processing.

20. The service of claim 5, wherein the service further supports a deliverable element associating collaborators and at least one stakeholder with a resource.

21. The service of claim 5 wherein the service includes a database, at least one processor, and a memory.

22. The service of claim 21, wherein the database includes task metadata, user metadata, and settings metadata.

23. The service of claim 21, wherein the service includes core logic, support for providing the service via a web server or third party communication API, and support for third party services.

24. The service of claim 21, further including support for a browser plug-in version of the user interface.