VIRTUAL QUEUE MANAGEMENT SYSTEM

• US 20140089075A1
• Filed: 09/26/2013
• Published: 03/27/2014
• Est. Priority Date: 09/26/2012
• Status: Abandoned Application

• Current Assignee: Airometric Wireless Inc., Queue Technologies, Inc.
• Original Assignee: Queue Technologies, Inc.
• Inventors: SANCHIS, Joseph, MUNIZ, Javier Chretian
• Application Number:
  US14/038,568
• Publication Number:
  US 20140089075A1
• Time in Patent Office: Days
• US Class Current: 705/14.27
• CPC Class Codes: G06Q 30/0217 involving input on products or services in exchange for incentives or rewards
• CPC Class Codes: G06Q 30/0224 based on user history
• CPC Class Codes: G06Q 30/0226 Incentive systems for frequent usage, e.g. frequent flyer miles programs or point systems
• CPC Class Codes: G06Q 50/01 Social networking

Abstract

Disclosed is a system which provides virtual queue management services, which services are customized through a website and/or API, which services allow the managed virtual queues to be dynamically re-ordered based on queue participant behavior, which services may allow queue participants to see the relative or absolute position of other queue participants in a virtual queue, and which services enable virtual queue interaction via mobile and non-mobile computing devices, whether onsite or remote from a queue location.

Claims

1. A method of managing a virtual dynamic advancement queue in a computer comprising a memory, comprising:

defining a first queue according to parameters received from a first queue creator, which first queue assigns points to queue participants upon the occurrence of events according to the parameters;

initiating the first queue and logging at least a first and a second queue participant into the first queue following on a queue entry event, which queue entry event comprises at least one of purchase of a product, arrival at a location, and providing an email address;

logging events in an event log, which events comprise at least one of the passage of a period of time, a queue participant posting information to a social media network, a third party re-transmitting information posted to the social media network by the queue participant, a queue participant purchasing points, referring another party to enter the queue, providing information to a questionnaire, and a queue participant checking in at a location;

processing the event log to determine the points of at least the first and second queue participants;

determining that the first queue has ended;

then

ranking the first and second queue participants according to points; and

receiving consideration from the first queue creator.