MANAGING AND CONTROLLING ADMINISTRATOR ACCESS TO MANAGED COMPUTER SYSTEMS
First Claim
1. A method for managing and controlling access of an administrator to a managed computer system, the method implemented by at least one computer program on an access system of the managed computer system, the method comprising:
- receiving, from the administrator, a request for access to the managed computer system;
requesting a managing computer system to search open tickets which are managed by the managing computer system for the managed computer system;
requesting the administrator to choose at least one ticket from the open tickets, in response to that the open tickets are found;
checking, in response to that the administrator chooses the at least one ticket from the open tickets, status of the at least one ticket to determine whether the at least one ticket is valid; and
granting the administrator the access to the managed computer system, in response to determining that the at least one ticket is valid.
1 Assignment
0 Petitions
Accused Products
Abstract
A method and computer program product for managing and controlling access of an administrator to a managed computer system. At least one computer program on an access system of the managed computer system receives from the administrator a request for access to the managed computer system and requests a managing computer system to search open tickets for service management. In response to that the open tickets are not found, the at least one computer program redirects the administrator to log onto the managing computer system to obtain a new open ticket for the access. In response to that the open tickets are found, the at least one computer program requests the administrator to choose at least one ticket from the open tickets and grants the administrator the access to the managed computer system in response to determining that the at least one ticket is valid.
12 Citations
20 Claims
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1. A method for managing and controlling access of an administrator to a managed computer system, the method implemented by at least one computer program on an access system of the managed computer system, the method comprising:
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receiving, from the administrator, a request for access to the managed computer system; requesting a managing computer system to search open tickets which are managed by the managing computer system for the managed computer system; requesting the administrator to choose at least one ticket from the open tickets, in response to that the open tickets are found; checking, in response to that the administrator chooses the at least one ticket from the open tickets, status of the at least one ticket to determine whether the at least one ticket is valid; and granting the administrator the access to the managed computer system, in response to determining that the at least one ticket is valid. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A method for managing and controlling access of an administrator to a managed computer system, the method implemented by at least one computer program on an access system of the managed computer system, the method comprising:
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receiving, from the administrator, a request for access to the managed computer system; requesting a managing computer system to search open tickets which are managed by the managing computer system for the managed computer system; redirecting the administrator to log onto the managing computer system, in response to that the open tickets are not found; receiving, from the managing computer system, a ticket generated by the managing computer system; and granting the administrator the access to the managed computer system. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A computer program product for managing and controlling access of an administrator to a managed computer system, the computer program product comprising:
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one or more computer-readable tangible storage devices and program instructions stored on at least one of the one or more tangible storage devices, the program instructions comprising; program instructions to receive, from the administrator, a request for access to the managed computer system; program instructions to request a managing computer system to search open tickets which are managed by the managing computer system for the managed computer system; program instructions to request the administrator to choose at least one ticket from the open tickets, in response to that the open tickets are found; program instructions to check, in response to that the administrator chooses the at least one ticket from the open tickets, status of the at least one ticket to determine whether the at least one ticket is valid; and program instructions to grant the administrator the access to the managed computer system, in response to determining that the at least one ticket is valid. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification