SYSTEM AND METHOD TO IDENTIFY VISITORS AND PROVIDE CONTEXTUAL SERVICES

• US 20140092242A1
• Filed: 09/28/2012
• Published: 04/03/2014
• Est. Priority Date: 09/28/2012
• Status: Active Grant

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Incorporated
• Inventors: Krishnan, Parameshwaran, Levi, Avram
• Granted Patent: US 11,341,749 B2
• Time in Patent Office: Days
• US Class Current: 348/143
• CPC Class Codes: G06V 20/52 Surveillance or monitoring of activities, e.g. for recognising suspicious objects recognising microscopic objects G06V20/69
• CPC Class Codes: H04N 7/181 for receiving images from a plurality of remote sources

Abstract

System and method to provide contextual services, the method including: capturing a characteristic of a first person inside or within a predetermined distance of a monitored space; accessing a database of identifying characteristics of potential visitors to the monitored space; identifying the first person by use of the database, to produce an identified visitor; and providing to a second person an information related to the identified visitor. The system may include: a database of identifying characteristics of potential visitors to a monitored space; a surveillance device configured to capture a characteristic of a first person inside or within a predetermined distance of the monitored space; a processor configured to identify the first person by use of the database, to produce an identified visitor; and a communication interface configured to provide to a second person an information related to the identified visitor.

Claims

1. A method to provide contextual services, comprising:

capturing a characteristic of a first person inside or within a predetermined distance of a monitored space;

accessing a database of identifying characteristics of potential visitors to the monitored space;

identifying the first person by use of the database, to produce an identified visitor; and

providing to a second person an information related to the identified visitor.

2. The method of claim 1, wherein identifying the first person comprises determining a personal identification of the first person.

3. The method of claim 1, wherein identifying the first person comprises determining an organizational affiliation of the first person.

4. The method of claim 1, wherein the monitored space comprises a passageway and an adjacent area not used as a passageway.

5. The method of claim 1, wherein the information related to the identified visitor comprises a role of the identified visitor.

6. The method of claim 1, wherein the information related to the identified visitor comprises a value of the identified visitor.

7. The method of claim 1, wherein the information related to the identified visitor comprises an expected interest of the identified visitor.

8. The method of claim 1, wherein the information related to the identified visitor comprises a warning to be less candid.

9. The method of claim 1, wherein capturing the characteristic of the first person comprises capturing a voiceprint.

10. The method of claim 1, wherein capturing the characteristic of the first person comprises capturing an image.

11. The method of claim 1, wherein capturing the characteristic of the first person comprises capturing an RFID identifier.

12. The method of claim 1, wherein capturing the characteristic of the first person is controlled by a configurable policy.

13. The method of claim 1, wherein the first person is within a predetermined distance and angle from the second person.

14. A system to provide contextual services, comprising:

a database of identifying characteristics of potential visitors to a monitored space;

a surveillance device configured to capture a characteristic of a first person inside or within a predetermined distance of the monitored space;

a processor configured to identify the first person by use of the database, to produce an identified visitor; and

a communication interface configured to provide to a second person an information related to the identified visitor.

15. The system of claim 14, wherein identifying characteristics comprises an organizational affiliation of the first person.

16. The system of claim 14, wherein the information related to the identified visitor comprises one of a role, a value and an expected interest of the identified visitor.

17. The system of claim 14, wherein the information related to the identified visitor comprises a warning to be less candid.

18. The system of claim 14, wherein operation of the surveillance device is controlled by a configurable policy.

19. The system of claim 14, wherein the first person is within a predetermined distance and angle from the second person.

20. The system of claim 14, wherein the surveillance device comprises an RFID detector.