SYSTEM AND METHOD FOR PROVIDING A USER WITH ADVISORY INFORMATION

• US 20140093856A1
• Filed: 08/28/2013
• Published: 04/03/2014
• Est. Priority Date: 09/28/2012
• Status: Abandoned Application

• Current Assignee: Kabushiki Kaisha Toshiba (Toshiba Corporation), Toshiba Tec Corporation (Toshiba Corporation)
• Original Assignee: Kabushiki Kaisha Toshiba (Toshiba Corporation), Toshiba Tec Corporation (Toshiba Corporation)
• Inventors: WATANABE, Naoki, IKUMI, Tomonori, HIRAMA, Mika, TAKAHATA, Masami
• Application Number:
  US14/012,125
• Publication Number:
  US 20140093856A1
• Time in Patent Office: Days
• US Class Current: 434/322
• CPC Class Codes: G09B 3/00 Manually or mechanically operated teaching appliances working with questions and answers electrically-operated G09B7/00; e.g. G09B7/063 advertising or displaying in general G09F
• CPC Class Codes: G09B 7/00 Electrically-operated teaching apparatus or devices working with questions and answers mechanically operated G09B3/00; computing arrangements G06F

Abstract

According to embodiments, a method for providing a user with information includes storing one or more pieces of advisory information and identification information of each of the advisory information, recognizing a request for advisory information from the user, forming, on a sheet, the advisory information requested by the user, an image corresponding to the identification information of the requested advisory information, and an input region in which feedback from the user can be provided, scanning the image formed on the sheet and the input region in which the user has provided the feedback, and storing the feedback in association with the corresponding advisory information.

Claims

1. A method for providing a user with information, the method comprising:

storing one or more pieces of advisory information and identification information of each of the advisory information;

recognizing a request for advisory information from the user;

forming, on a sheet, the advisory information requested by the user, an image corresponding to the identification information of the requested advisory information, and an input region in which feedback from the user can be provided;

scanning the image formed on the sheet and the input region in which the user has provided the feedback; and

storing the feedback in association with the corresponding advisory information.

2. The method according to claim 1, wherein

the feedback is stored in association with the corresponding advisory information based on the identification information of the advisory information recognized based on the scanned image.

3. The method according to claim 1, further comprising:

displaying the feedback on a display unit in response to a request for the feedback.

4. The method according to claim 3, wherein

the advisory information is formed on a sheet by a service terminal device located in a facility, and

the display unit is included in a mobile device an advisor who created the advisory information carries.

5. The method according to claim 4, wherein

the service terminal device and the mobile device are connected through a network.

6. The method according to claim 1, wherein

each of the advisory information includes a unique training program and a purpose corresponding to the unique training program, and the method further comprising:

displaying the purposes such that the user selects one or more of the purposes,

wherein the advisory information is formed on the sheet in response to the user selecting a corresponding purpose.

7. The method according to claim 1, wherein

the advisory information is stored with problem information associated with the advisory information and solution information associated with the problem information, and the method further comprising:

displaying the problem information and the solution information corresponding to the advisory information being requested by the user.

8. The method according to claim 7, wherein

the advisory information is formed on a sheet by a service terminal device located in a facility, and

the problem information and the solution information are displayed on a display unit of a mobile device an assistant who assists the user carries.

9. A system configured to provide a user with information, comprising:

a storage unit configured to store one or more pieces of advisory information and identification information of each of the advisory information;

a processing unit configured to recognize a request for the advisory information from the user;

a printing unit configured to form, on a sheet, advisory information requested by the user, an image corresponding to the identification information of the requested advisory information, and an input region in which a feedback from the user can be provided; and

a scanning unit configured to scan the image formed on the sheet and the input region in which the user has provided the feedback,

wherein the storage unit is configured to store the feedback in association with the corresponding advisory information.

10. The system according to claim 9, wherein

the processing unit is configured to recognize the identification information of the advisory information based on the scanned image, and

the feedback is associated with the corresponding advisory information based on the identification information.

11. The system according to claim 9, further comprising:

a display unit configured to be carried independently from the printing unit, and to display the feedback in response to a request for the feedback.

12. The system according to claim 11, wherein

the printing unit is included in a service terminal device located in a facility;

and

the display unit is included in a mobile device an advisor who created the advisory information carries.

13. The system according to claim 12, wherein

the service terminal device and the mobile device are connected through a network.

14. The system according to claim 9, wherein

each of the advisory information includes a unique training program and a purpose corresponding to the unique training program, and the system further comprising:

a display unit configured to display the purposes such that the user selects one or more of the purposes,

wherein the printing unit is configured to form on the sheet the advisory information in response to the user selecting a corresponding purpose.

15. The system according to claim 9, wherein

the advisory information is stored with problem information associated with the advisory information and solution information associated with the problem information, and the system further comprising:

a display unit configured to display the problem information and the solution information corresponding to the advisory information being requested by the user.

16. The system according to claim 15, wherein

the printing unit is includes in a service terminal device located in a facility, and

the display unit is included in a mobile device an assistant who assists the user carries.

17. A service terminal device configured to provide a user with information, the device comprising:

a processing unit configured to recognize a request for advisory information from the user;

a printing unit configured to form, on a sheet, the advisory information requested by the user, an image corresponding to an identification information of the requested advisory information, and an input region in which a feedback from the user can be provided; and

a scanning unit configured to scan the image and the feedback formed on the sheet,

wherein the processing unit is configured to recognize the identification information of the advisory information based on the scanned image, and to associate the feedback with the corresponding advisory information based on the identification information.

18. The service terminal device according to claim 17, wherein

the advisory information includes a unique training program and a purpose corresponding to the unique training program, and the device further comprising:

a display unit configured to display the purposes such that the user selects one or more of the purposes,

wherein the printing unit is configured to form on the sheet the advisory information in response to the user selecting a corresponding purpose.

19. The service terminal device according to claim 17, wherein

the processing unit is configured to convert the feedback scanned by the scanning unit to a text data.

20. The service terminal device according to claim 17, further comprising:

a network interface through which the service terminal device is connected to a storage device, wherein

the processing unit is configured to cause the feedback to be transmitted to the storage device.