SYSTEM AND METHOD FOR PROVIDING CONTINUED ANSWERING OF SPECIAL NUMBER CALLS WHEN A PRIMARY ANSWERING POSITION IS EFFECTING CALL DIVERSION

• US 20140094135A1
• Filed: 10/03/2012
• Published: 04/03/2014
• Est. Priority Date: 10/03/2012
• Status: Abandoned Application

• Current Assignee: West Corporation
• Original Assignee: West Corporation
• Inventors: Heinrichs, George, Meer, Stephen Marc
• Application Number:
  US13/644,076
• Publication Number:
  US 20140094135A1
• Time in Patent Office: Days
• US Class Current: 455/404.2
• CPC Class Codes: H04M 2203/406 Rerouting calls between call centers
• CPC Class Codes: H04M 3/22 Arrangements for supervision, monitoring or testing
• CPC Class Codes: H04M 3/5116 for emergency applications
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308
• CPC Class Codes: H04W 4/90 Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS]

Abstract

A method for providing continued answering of special number calls intended for delivery via a plurality of communication networks to a primary special number answering position when the primary special number answering position is effecting call diversion includes: (a) determining at least one pre-identified alternate special number answering position; (b) ascertaining that the primary special number answering position is effecting call diversion; and (c) directing each routing entity of each respective communication network of the plurality of communication networks to route calls intended for the primary special number answering position to at least one selected alternate special number answering position of the at least one pre-identified alternate special number answering position.

Claims

1. A method for providing continued answering of special number calls intended for delivery via a plurality of communication networks to a primary special number answering position when said primary special number answering position is effecting call diversion;

the method comprising;

(a) determining at least one pre-identified alternate special number answering position;

(b) ascertaining that said primary special number answering position is effecting call diversion; and

(c) directing each routing entity of each respective communication network of said plurality of communication networks to route calls intended for said primary special number answering position to at least one selected alternate special number answering position of said at least one pre-identified alternate special number answering position.

2. The method for providing continued answering of special number calls as recited in claim 1 wherein said primary special number answering position is responsible for a primary assigned geographic area, and wherein said at least one selected alternate special number answering position is a plurality of alternate special number answering positions;

each respective selected alternate special number answering position of said at least one selected alternate special number answering position being responsible for a respective portion of said primary assigned geographic area.

3. The method for providing continued answering of special number calls as recited in claim 1 wherein said plurality of communication networks includes at least one of a Wireless Access Network (WAN), a wireless Unlicensed Mobile Access (UMA) network, a Public Switched Telephone Network (PSTN) and a Voice over Internet Protocol (VoIP) network.

4. The method for providing continued answering of special number calls as recited in claim 1 wherein once handling of a situation relating to a respective special number call is initiated by a selected said alternate special number answering position, the selected alternate special number answering position continues handling the call until the situation is resolved.

5. The method for providing continued answering of special number calls as recited in claim 2 wherein said plurality of communication networks includes at least one of a Wireless Access Network (WAN), a wireless Unlicensed Mobile Access (UMA) network, a Public Switched Telephone Network (PSTN) and a Voice over Internet Protocol (VoIP) network.

6. The method for providing continued answering of special number calls as recited in claim 2 wherein once handling of a situation relating to a respective special number call is initiated by a selected said alternate special number answering position, the selected alternate special number answering position continues handling the call until the situation is resolved.

7. The method for providing continued answering of special number calls as recited in claim 3 wherein once handling of a situation relating to a respective special number call is initiated by a selected said alternate special number answering position, the selected alternate special number answering position continues handling the call until the situation is resolved.

8. A method for providing continued answering of emergency service request calls intended for delivery via a plurality of communication networks to a primary emergency service answering position when said primary emergency service answering position is effecting call diversion;

the method comprising;

(a) determining at least one pre-identified alternate emergency service answering position;

(b) ascertaining that said primary emergency service answering position is effecting call diversion; and

(c) directing each routing entity of each respective communication network of said plurality of communication networks to route calls intended for said primary emergency service answering position to at least one selected alternate emergency service answering position of said at least one pre-identified alternate emergency service answering position.

9. The method for providing continued answering of emergency service request calls as recited in claim 8 wherein said primary emergency service answering position is responsible for a primary assigned geographic area, and wherein said at least one selected alternate emergency service answering position is a plurality of alternate emergency service answering positions;

each respective selected alternate emergency service answering position of said at least one selected alternate emergency service answering position being responsible for a respective portion of said primary assigned geographic area.

10. The method for providing continued answering of emergency service request calls as recited in claim 8 wherein said plurality of communication networks includes at least one of a Wireless Access Network (WAN), a wireless Unlicensed Mobile Access (UMA) network, a Public Switched Telephone Network (PSTN) and a Voice over Internet Protocol (VoIP) network.

11. The method for providing continued answering of emergency service request calls as recited in claim 8 wherein once handling of a situation relating to a respective special number call is initiated by a selected said alternate emergency service answering position, the selected alternate emergency service answering position continues handling the call until the situation is resolved.

12. The method for providing continued answering of emergency service request calls as recited in claim 9 wherein said plurality of communication networks includes at least one of a Wireless Access Network (WAN), a wireless Unlicensed Mobile Access (UMA) network, a Public Switched Telephone Network (PSTN) and a Voice over Internet Protocol (VoIP) network.

13. The method for providing continued answering of emergency service request calls as recited in claim 9 wherein once handling of a situation relating to a respective special number call is initiated by a selected said alternate emergency service answering position, the selected alternate emergency service answering position continues handling the call until the situation is resolved.

14. The method for providing continued answering of emergency service request calls as recited in claim 11 wherein once handling of a situation relating to a respective special number call is initiated by a selected said alternate emergency service answering position, the selected alternate emergency service answering position continues handling the call until the situation is resolved.

15. A system for providing continued answering of emergency service request calls intended for delivery via a plurality of communication networks to a primary emergency service answering position when said primary emergency service answering position is effecting call diversion;

the system comprising;

(a) at least one pre-identified alternate emergency service answering position coupled with said plurality of communication networks; and

(b) a respective at least one routing entity coupled with each respective communication network of said plurality of communication networks;

each said respective at least one routing entity effecting routing of emergency service request calls intended for said primary emergency service answering position to said primary emergency service answering position when said primary emergency service answering position is operational;

each said respective at least one routing entity effecting routing of emergency service request calls intended for said primary emergency service answering position to at least one selected alternate emergency service answering position of said at least one pre-identified alternate emergency service answering position when said primary emergency service operating position is effecting call diversion.

16. The system for providing continued answering of emergency service request calls as recited in claim 15 wherein said primary emergency service answering position is responsible for a primary assigned geographic area, and wherein said at least one selected alternate emergency service answering position is a plurality of alternate emergency service answering positions;

each respective selected alternate emergency service answering position of said at least one selected alternate emergency service answering position being responsible for a respective portion of said primary assigned geographic area.

17. The system for providing continued answering of emergency service request calls as recited in claim 15 wherein said plurality of communication networks includes at least one of a Wireless Access Network (WAN), a wireless Unlicensed Mobile Access (UMA) network, a Public Switched Telephone Network (PSTN) and a Voice over Internet Protocol (VoIP) network.

18. The system for providing continued answering of emergency service request calls as recited in claim 15 wherein once handling of a situation relating to a respective special number call is initiated by a selected said alternate emergency service answering position, the selected alternate emergency service answering position continues handling the call until the situation is resolved.

19. The system for providing continued answering of emergency service request calls as recited in claim 16 wherein said plurality of communication networks includes at least one of a Wireless Access Network (WAN), a wireless Unlicensed Mobile Access (UMA) network, a Public Switched Telephone Network (PSTN) and a Voice over Internet Protocol (VoIP) network.

20. The system for providing continued answering of emergency service request calls as recited in claim 16 wherein once handling of a situation relating to a respective special number call is initiated by a selected said alternate emergency service answering position, the selected alternate emergency service answering position continues handling the call until the situation is resolved.