SYSTEM AND METHOD FOR LABELING ALERT MESSAGES FROM DEVICES FOR AUTOMATED MANAGEMENT
First Claim
Patent Images
1. An alert processing system comprising:
- a communication interface adapted to receive at least one alert description in a natural language transmitted by an associated device;
a word exclusion module adapted to extract a set of words from the alert description related to a condition of the associated device;
an alert categorization module adapted to categorize the alert description into to one of a predetermined set of alert categories of a categorization model based on the extracted set of words, and,a processor adapted to implement the modules.
4 Assignments
0 Petitions
Accused Products
Abstract
An alert processing system and method are adapted for processing device alerts. The system includes a routing device in communication with a printer. The routing device receives at least one alert description in a source language transmitted from the printer. The routing device identifies a set of words derived from the alert description related to a condition of the associated device. The routing device compares the set of words, in a target language, to a categorization model and, based on the comparison, categorizes the set of words into to one of a predetermined set of alert categories.
49 Citations
21 Claims
-
1. An alert processing system comprising:
-
a communication interface adapted to receive at least one alert description in a natural language transmitted by an associated device; a word exclusion module adapted to extract a set of words from the alert description related to a condition of the associated device; an alert categorization module adapted to categorize the alert description into to one of a predetermined set of alert categories of a categorization model based on the extracted set of words, and, a processor adapted to implement the modules. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
-
-
12. A method for processing alerts transmitted by at least one device, the method comprising:
-
receiving at least one alert description in a natural language transmitted by the at least one device; extracting a set of words from the alert description related to a condition of the associated device; with a processor, categorizing the alert description into to one of a predetermined set of alert categories of a categorization model based on the extracted set of words, and, outputting the categorized alert description. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19)
-
-
20. A system for processing device alerts transmitted from an associated device, the system comprising:
-
memory storing; a plurality of dictionaries each corresponding to a respective one of a set of source languages, and a language module for identifying a source language of an alert description by comparing each of a set of words extracted from the alert description to each of the dictionaries and, where the source language is not a target language, translating the set of words from the source language to the target language; a categorization module trained on sets of words from labeled prior alert descriptions, the words being in a target language, the categorization module assigning a category to the alert description based on the set of words extracted from the alert description in the target language; and an update module which updates a referenced alerts list based on the optionally manually validated assigned categories of a plurality of alert descriptions processed by the categorization module, the referenced alerts list being provided to an associated filtering module for assigning categories to uncategorized alert descriptions without using the categorization module; and a processor in communication with the memory for implementing the modules. - View Dependent Claims (21)
-
Specification