SYSTEM AND METHOD FOR EVENT TICKETING UTILIZING AN ARTICLE DISPENSING MACHINE

• US 20140095225A1
• Filed: 09/30/2013
• Published: 04/03/2014
• Est. Priority Date: 10/03/2012
• Status: Abandoned Application

• Current Assignee: Redbox Automated Retail LLC (Chicken Soup For The Soul Holdings LLC)
• Original Assignee: Redbox Automated Retail LLC (Chicken Soup For The Soul Holdings LLC)
• Inventors: Fischer, Adam Richard, Williams, Heidemarie W., Rubinstein, Jason Arthur, Canty, Brittany, Santiago, Reina Sulis, Devlin, Tara
• Application Number:
  US14/042,635
• Publication Number:
  US 20140095225A1
• Time in Patent Office: Days
• US Class Current: 705/5
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 20/0457 the tickets being sent electronically
• CPC Class Codes: G06Q 20/18 involving self-service terminals [SST], vending machines, kiosks or multimedia terminals

Abstract

A system and method of event ticketing utilizing an article dispensing machine is disclosed. A ticket order transaction related to an event is managed at an article dispensing machine by presenting a series of simple and easy to understand interface pages on a user interface. A user interacts with the interface pages to make decisions on aspects of the ticket order transaction. A listing of events available for ticket ordering on the article dispensing machine is curated by reviewing prospective events. The listing is curated based on the location of the article dispensing machine, the priority ranking of the event, the date and time of the productions, the category of the events, the location of the venue relative to the article dispensing machine, and/or other factors. A hyper-local listing of events can be presented so that the events that are most likely relevant to users.

Claims

1. A method of curating a listing of a plurality of events for ticket ordering at an article dispensing machine, each of the plurality of events in each of a plurality of categories and derived from a plurality of prospective events, wherein each of the plurality of events and the plurality of prospective events has one or more productions, a category, and a priority ranking, wherein each of the one or more productions has a date and time and a venue location, wherein the article dispensing machine has a processor configured to communicate with a central processor via a network, the method comprising:

(a) determining a location of the article dispensing machine, using the central processor;

(b) determining an event under consideration from the plurality of prospective events stored in a database, based on the priority ranking of the event under consideration, using the central processor;

(c) selecting a next production of the one or more productions associated with the event under consideration, the next production comprising one of the one or more productions based on chronological order, using the central processor;

(d) determining whether the date and time of the next production is within an upcoming timeframe, using the central processor;

(e) if the date and time of the next production is not within the upcoming timeframe;

discarding the event under consideration from further review, using the central processor; and

returning to step (b) to determine the event under consideration;

(f) if the date and time of the next production is within the upcoming timeframe, determining the category of the event under consideration, using the central processor;

(g) determining whether the category of the event under consideration has reached a minimum threshold for the listing of the plurality of events, using the central processor;

(h) if the category of the event under consideration has reached the minimum threshold;

discarding the event under consideration from further review, using the central processor; and

returning to step (b) to determine the event under consideration;

(i) if the category of the event under consideration has not reached the minimum threshold, determining whether the venue location is within a proximity of the location of the article dispensing machine, using the central processor;

(j) if the venue location is not within the proximity of the location of the article dispensing machine;

discarding the event under consideration from further review, using the central processor; and

returning to step (b) to determine the event under consideration;

(k) adding the next production to an approved list of productions for the event under consideration, using the central processor;

(l) repeating steps (c)-(k) for each of the one or more productions associated with the event under consideration;

(m) adding the event under consideration and the approved list of productions to the listing of the plurality of events stored in the database, using the central processor;

(n) repeating steps (b)-(m) for each of the plurality of prospective events; and

(o) transmitting the listing of the plurality of events from the central processor to the processor of the article dispensing machine.

2. The method of claim 1, further comprising:

determining whether each of the plurality of categories of the listing has reached the minimum threshold for the listing of the plurality of events, using the central processor, following step (m); and

if each of the plurality of categories of the listing has not reached the minimum threshold, returning to step (b).

3. The method of claim 2, further comprising, if each of the plurality of categories of the listing has reached the minimum threshold:

determining whether the listing of the plurality of events has reached a maximum quantity, using the central processor;

if the listing of the plurality of events has reached the maximum quantity, executing step (o);

if the listing of the plurality of events has not reached the maximum quantity;

executing step (b);

determining whether the event under consideration is in the listing of the plurality of events, using the central processor;

if the event under consideration is not in the listing of the plurality of events, executing steps (c)-(m) for the event under consideration;

determining whether the listing of the plurality of events has reached the maximum quantity, using the central processor; and

if the listing of the plurality of events has reached the maximum quantity, executing step (o).

4. The method of claim 1, wherein the location comprises one or more of a zip code, a latitude and longitude, retailer account information, or a time zone.

5. The method of claim 1, wherein determining the event under consideration comprises:

determining whether any of the plurality of prospective events have not been discarded from further review; and

selecting the event under consideration from the plurality of prospective events that have not been discarded from further review.

6. The method of claim 1, wherein determining the event under consideration comprises selecting the event under consideration from the plurality of prospective events if the priority ranking of the event under consideration is higher than the priority ranking of another of the plurality of prospective events.

7. The method of claim 1:

wherein each of the one or more productions further has a forced inclusion flag;

the method further comprising;

determining whether the forced inclusion flag of the next production is set, using the central processor;

if the forced inclusion flag of the next production is not set;

discarding the event under consideration from further review, using the central processor; and

returning to step (b) to determine the event under consideration; and

if the forced inclusion flag of the next production is set, adding the next production to the approved list of productions for the event under consideration, using the central processor.

8. The method of claim 1:

wherein each of the plurality of prospective events further has exclusion criteria associated with a ticket ordering allowability;

the method further comprising;

determining whether the exclusion criteria of the event under consideration is satisfied, using the central processor;

if the exclusion criteria is satisfied;

discarding the event under consideration from further review, using the central processor; and

returning to step (b) to determine the event under consideration; and

if the exclusion criteria is not satisfied, adding the next production to the approved list of productions for the event under consideration, using the central processor.

9. The method of claim 8, wherein the exclusion criteria comprises one or more of a location restriction, a legal restriction, or a contractual restriction.

10. The method of claim 1, further comprising:

if the date and time of the next production is within the upcoming timeframe, determining whether the next production is saleable on the article dispensing machine, using the central processor;

if the next production is not saleable on the article dispensing machine;

discarding the event under consideration from further review, using the central processor; and

returning to step (b) to determine the event under consideration; and

if the next production is saleable on the article dispensing machine, determining the category of the event under consideration, using the central processor.

11. The method of claim 1, further comprising:

determining a demographic profile associated with the article dispensing machine, using the central processor;

determining whether the demographic profile satisfies a demographic criteria of the event under consideration, using the central processor;

if the demographic profile does not satisfy the demographic criteria;

discarding the event under consideration from further review, using the central processor; and

returning to step (b) to determine the event under consideration; and

if the demographic profile satisfies the demographic criteria, executing steps (c)-(o).

12. A method of managing a ticket order transaction at an article dispensing machine, the ticket order transaction related to an event having a plurality of productions, the article dispensing machine having a user interface connected to a processor and configured to communicate with a central processor via a network, the method comprising:

transmitting a production listing page from the processor to the user interface, the production listing page comprising event details and selectable listings of at least one of the plurality of productions, wherein the selectable listings of the at least one of the plurality of productions comprises a date and time of the at least one of the plurality of productions and a ticket price of the at least one of the plurality of productions;

receiving at the processor from the user interface a selection of one of the selectable listings on the production listing page, the selection denoting a desired production of the at least one of the plurality of productions;

transmitting a quantity selection page from the processor to the user interface, in response to receiving the selection of one of the selectable listings, the quantity selection page comprising a ticket quantity input element for denoting a desired quantity of tickets related to the desired production;

receiving at the processor from the user interface the desired quantity of tickets entered at the ticket quantity input element;

querying by the processor to the central processor for a ticket availability based on the desired quantity of tickets and the desired production;

transmitting a seat selection page from the processor to the user interface, the seat selection page comprising the ticket availability, the ticket availability comprising one or more of a best seat option or a best value option, wherein;

the best seat option corresponds to a highest ranking available ticket; and

the best value option corresponds to a lowest price available ticket;

receiving at the processor from the user interface a selection of the best seat option or the best value option on the seat selection page;

transmitting a delivery selection page from the processor to the user interface, the delivery selection page comprising one or more selectable delivery options related to the ticket order transaction;

receiving at the processor from the user interface a selection of one of the one or more selectable delivery options on the delivery selection page;

transmitting a purchase summary page from the processor to the user interface, the purchase summary page comprising the desired production, a total price derived from the selection of the best seat option or the best value option, and a selectable order completion button;

receiving at the processor from the user interface a selection of the selectable order completion button on the purchase summary page, the selection of the selectable order completion button denoting completion of the ticket order transaction; and

transmitting from the processor to the central processor the ticket order transaction.

13. The method of claim 12, wherein the event details comprise one or more of an event artwork or an event description.

14. The method of claim 12:

wherein the production listing page further comprises a selectable reminder button;

the method further comprising;

receiving at the processor from the user interface a selection of the selectable reminder button on the production listing page;

transmitting a reminder entry page from the processor to the user interface, the reminder entry page comprising a communication input field;

receiving at the processor from the user interface a communication address from the communication input field, wherein the communication address comprises one or more of an email address or a phone number;

transmitting from the processor to the communication address a reminder notification related to the event; and

storing in the database a tracking identifier, using the processor, wherein the tracking identifier uniquely identifies the article dispensing machine and the ticket order transaction.

15. The method of claim 12, wherein the listing of the at least one of the plurality of productions comprises a calendar view comprising the at least one of the plurality of productions in one or more of a daily format, weekly format, or monthly format.

16. The method of claim 12, wherein the one or more selectable delivery options comprises a will call option, a print-at-home option, a mobile delivery option, a mobile barcode option, a Flash Seats option, or an Apple Passbook option.

17. The method of claim 16, further comprising:

transmitting a payment page from the processor to the user interface;

receiving payment information from the payment page at the processor from the user interface; and

if the selection of one or the one or more selectable delivery options comprises the will call option;

transmitting a will call name entry page from the processor to the user interface, the will call name entry page comprising a name entry field, the name entry field populated with a derived name based on the payment information;

receiving at the processor from the user interface a name from the name entry field, the name comprising the derived name or an entered name; and

transmitting from the processor to the central processor the name as part of the ticket order transaction.

18. The method of claim 12, further comprising:

transmitting an order confirmation communication page from the processor to the user interface, the order confirmation communication page comprising a communication input field;

receiving at the processor from the user interface a communication address from the communication input field, wherein the communication address comprises one or more of an email address or a phone number; and

transmitting from the processor to the communication address a ticket order confirmation related to the ticket order transaction.

19. The method of claim 12, wherein the seat selection page further comprises an interactive seat map configured to allow a selection of a seat corresponding to the ticket availability.

20. The method of claim 12, further comprising:

receiving a customer identifier at the processor from the user interface, the customer identifier for uniquely identifying a customer;

querying by the processor to the central processor for a transaction history associated with the customer, based on the customer identifier, wherein the transaction history is related to a rental or a purchase of one or more of a media article or a media selection, wherein the media article comprises at least one of a digital video disc, a Blu-Ray disc, or a video game, and the media selection comprises at least one of a video on demand, a streaming video, a downloadable video, a streaming video game, or a downloadable video game;

determining a plurality of events to display on an events browse page, based on the transaction history, using the processor, wherein the plurality of events comprises the event and other events, and wherein the events browse page comprises selectable listings of the plurality of events, each selectable listing including a ticket price for each of the plurality of events;

transmitting the events browse page from the processor to the user interface; and

receiving at the processor from the user interface a selection of one of the selectable listings of the plurality of events on the events browse page;

wherein transmitting the production listing page comprises transmitting the production listing page from the processor to the user interface, in response to receiving the selection of one of the selectable listings of the plurality of events, wherein the production listing page relates to the at least one of the plurality of productions of the event.

21. The method of claim 12, further comprising:

transmitting an events browse page from the processor to the user interface, wherein the events browse page comprises selectable listings of a plurality of events, the plurality of events comprising the event and other events, and each selectable listing including a ticket price for each of the plurality of events; and

receiving at the processor from the user interface a selection of one of the selectable listings of the plurality of events on the events browse page;

wherein transmitting the production listing page comprises transmitting the production listing page from the processor to the user interface, in response to receiving the selection of one of the selectable listings of the plurality of events, wherein the production listing page relates to the at least one of the plurality of productions of the event.

22. The method of claim 12, wherein the best value option takes into a ranking of an available ticket in the ticket availability.

23. A method of curating a listing of a plurality of events for ticket ordering at an article dispensing machine, each of the plurality of events in each of a plurality of categories and derived from a plurality of prospective events, wherein each of the plurality of events and the plurality of prospective events has one or more productions, a category, and a priority ranking, wherein each of the one or more productions has a date and time and a venue location, wherein the article dispensing machine has a processor configured to communicate with a central processor via a network, the method comprising:

(a) determining a location of the article dispensing machine, using the central processor;

(b) determining an event under consideration from the plurality of prospective events stored in a database, based on the priority ranking of the event under consideration, using the central processor;

(c) selecting a next production of the one or more productions associated with the event under consideration, the next production comprising one of the one or more productions based on chronological order, using the central processor;

(d) determining whether the date and time of the next production is within an upcoming timeframe, using the central processor;

(e) if the date and time of the next production is not within the upcoming timeframe;

discarding the event under consideration from further review, using the central processor; and

returning to step (b) to determine the event under consideration;

(f) if the date and time of the next production is within the upcoming timeframe, determining whether the venue location is within a proximity of the location of the article dispensing machine, using the central processor;

(g) if the venue location is not within the proximity of the location of the article dispensing machine;

discarding the event under consideration from further review, using the central processor; and

returning to step (b) to determine the event under consideration;

(h) adding the next production to an approved list of productions for the event under consideration, using the central processor;

(i) repeating steps (c)-(h) for each of the one or more productions associated with the event under consideration;

(j) adding the event under consideration and the approved list of productions to the listing of the plurality of events stored in the database, using the central processor;

(k) repeating steps (b)-(j) for each of the plurality of prospective events; and

(l) transmitting the listing of the plurality of events from the central processor to the processor of the article dispensing machine.

24. The method of claim 23, further comprising:

if the date and time of the next production is within the upcoming timeframe, determining the category of the event under consideration, using the central processor;

determining whether the category of the event under consideration has reached a minimum threshold for the listing of the plurality of events, using the central processor;

if the category of the event under consideration has reached the minimum threshold;

discarding the event under consideration from further review, using the central processor; and

returning to step (b) to determine the event under consideration; and

if the category of the event under consideration has not reached the minimum threshold, determining whether the venue location is within the proximity of the location of the article dispensing machine, using the central processor.