Lost Item Database to Facilitate Recovery of Lost Items

• US 20140095274A1
• Filed: 09/28/2012
• Published: 04/03/2014
• Est. Priority Date: 09/28/2012
• Status: Abandoned Application

• Current Assignee: Chargerback, Inc.
• Original Assignee: Chargerback, Inc.
• Inventors: McLaughlin, Michael, Colodny, Brian
• Application Number:
  US13/631,456
• Publication Number:
  US 20140095274A1
• Time in Patent Office: Days
• US Class Current: 705/14.1
• CPC Class Codes: G06F 16/23 Updating
• CPC Class Codes: G06F 16/90335 Query processing
• CPC Class Codes: G06Q 10/083 Shipping
• CPC Class Codes: G06Q 30/016 After-sales
• CPC Class Codes: G06Q 30/0207 Discounts or incentives, e.g. coupons or rebates

Abstract

In one embodiment, a system and method for monitoring lost items, includes a database configured to store lost item information, the lost item information pertaining to lost items recovered at one or more establishments; and a computing device operatively connected to the database, the computing device operable to: (i) receive lost item information for a given lost item that has been recovered at the one or more establishments; (ii) entry of a lost item record for the given lost item into the database, the lost item record includes the lost item information for the given lost item; (iii) browse or search the database to locate lost item of a current or prior patron of the one or more establishments; and (iv) facilitating transmission of an electronic recovery notification to the current or prior patron when the lost item of the current or prior patron has been located in the database.

Claims

1. A system for monitoring lost items, the system comprising:

a database configured to store lost item information, the lost item information pertaining to lost items that have been recovered at one or more establishments; and

a computing device operatively connected to the database, the computing device operable to;

receive lost item information for a given lost item that has been recovered at the one or more establishments;

entry of a lost item record for the given lost item into the database, the lost item record includes the lost item information for the given lost item;

browse or search the database to locate lost item of a current or prior patron of the one or more establishments; and

facilitating transmission of an electronic recovery notification to the current or prior patron when the lost item of the current or prior patron has been located in the database.

2. The system of claim 1, wherein the electronic recovery notification includes a plurality of return item options, the plurality of return item options include at least a hold item option, a return item to me option, and a do not return item option.

3. The system of claim 2, wherein the return item to me option includes at least one shipment option, the shipment options including links to initiate payment of shipment for return of the lost item to the current or prior patron.

4. The system of claim 3, wherein the computing device is operable to:

locate a coupon associated with the one or more establishments; and

provide the coupon to the current or prior patron,

wherein the coupon includes a coupon code to discount payment of the shipment for return of the lost item to the current or prior patron.

5. The system of claim 1, wherein the computing device is operable to:

facilitate acquisition of a shipment label for a selected on of the at least one shipment option.

6. The system of claim 1, wherein the computing device is operable to:

update a status of the lost item in the database.

8. The system of claim 1, wherein the lost item information includes at least a description of the lost item, an image of the lost item, and where and when the lost item was found.

9. The system of claim 1, wherein the status of the lost item is one of:

recovered item shipped, current or prior patron notified, lost item disposed, lost item recovered, recovered item on hold.

7. The system of 6, wherein the status is automatically updated or manually updated in the database.

10. A method for maintaining a database pertaining to lost items, the method comprising:

providing a database configured to store lost item information, the lost item information pertaining to lost items that have been recovered at one or more establishments;

displaying a first graphical user interface that facilitates receipt of lost item information for a given lost item;

entry of a lost item record for the given lost item into the database, the lost item record includes the lost item information for the given lost item;

subsequently displaying a second graphical user interface for initiating a search of the database to locate a missing item of a current or prior patron of the one or more establishments; and

updating a status of the lost item provided that the searching locates the lost item in the database.

11. The method of claim 10, wherein the lost item information includes at least a description of the lost item, an image of the lost item, and where and when the lost item was found.

12. The method of claim 10, status of the lost item is one of:

recovered item shipped, current or prior patron notified, lost item disposed, lost item recovered, recovered item on hold.

13. The method of claim 10, further comprising:

transmitting an electronic recovery notification message to the current or prior patron of the one or more establishments when the lost item of the current or prior patron has been identified in the database.

14. The method of claim 13, further comprises:

receiving an electronic shipment request initiated by the current or prior patron after having received the electronic recovery notification message.

15. The method of claim 13, further comprises:

generating a coupon associated with the one or more establishments; and

providing the coupon to the current or prior patron,

wherein the coupon includes a coupon code to discount shipment of a recovered item.

16. The method of claim 15, further comprises:

facilitating shipment of a recovered item corresponding to the located lost item in accordance with the electronic shipment request.

17. The method of claim 13, further comprising customizing the electronic recovery notification message prior to transmission to the current or prior patron.

18. The method of claim 10, further comprising:

transmitting an electronic no recovery notification message to the current or prior patron of the one or more establishments when the lost item of the current or prior patron has not been identified in the database.

19. The method of claim 10, wherein the updating further includes automatically updating the status upon a predetermined event of the lost item.

20. The method of claim 10, wherein the updating further includes manually updating the status upon a predetermined event of the lost item.