ENHANCEMENTS TO UNIFIED COMMUNICATIONS AND MESSAGING SYSTEMS

• US 20140096033A1
• Filed: 09/24/2013
• Published: 04/03/2014
• Est. Priority Date: 03/06/2008
• Status: Abandoned Application

• Current Assignee: Software Hothouse Limited
• Original Assignee: Software Hothouse Limited
• Inventors: Blair, Christopher Douglas
• Application Number:
  US14/035,901
• Publication Number:
  US 20140096033A1
• Time in Patent Office: Days
• US Class Current: 715/752
• CPC Class Codes: G06F 3/01 Input arrangements or combined input and output arrangements for interaction between user and computer G06F3/16 takes precedence
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]

Abstract

The invention relates to a system and method of handling a plurality of communications between parties. Novel approaches to the presentation, storage and creation of both real-time and “store and forward” interactions are presented. These make it easier for a user of the system to read and understand what is being communicated, by whom and to whom. This extends beyond the presentation of a single message to sets of related messages. By combining recording of real-time interactions with the presentation and handling of inherently “store and forward” mechanisms, users find it easier to mix and match communication methods optimally for the task at hand.

Claims

1. A computer-implemented method, comprising:

identifying address data for an electronic interaction, the address data defining participant addresses for a plurality of participants in the interaction;

categorizing the participant addresses according to each participant'"'"'s role in the interaction as belonging to an initiator category or to one of a plurality of recipient categories;

further categorizing the addresses into a plurality of domain groups according to the domain name within each address;

associating a visual attribute with each of the domain groups;

wherein a viewer of a display space is a participant in the interaction;

and wherein displaying the corresponding display text for each recipient address according to its corresponding visual attribute within a display space within which the location of the display text for each participant address is bounded according to the domain group of which it is a member rather than the recipient group of which it is a member.

2. The computer-implemented method of claim 1, further comprising, for each participant address, associating a corresponding further visual attribute with the display text of the participant address, each corresponding further visual attribute indicating to which of the role categories the participant address belongs.

3. The computer-implemented method of claim 1, further comprising, for each participant address, associating a corresponding further visual attribute with the display text of the participant address, each corresponding further visual attribute indicating whether the interaction has been determined to have been received at the participant address.

4. The computer-implemented method of claim 1, wherein categorizing the participant addresses according to domain name includes grouping all participant addresses that have a domain name identical to the domain name •

of the participant address associated with the viewer.

5. The computer-implemented method of claim 3, wherein categorizing the second set of one or more participant addresses as belonging to the second addressing category that does not include the initiator category comprises grouping all participant addresses that include a common domain name that is different from the domain name of the participant address associated with the viewer.

6. The computer-implemented method of claim 1, wherein categorizing the participant addresses according to domain name includes grouping all participant addresses that have a domain name contained within a set of domain names specified by or on behalf of the viewer.

7. The computer-implemented method of claim 1, wherein the display text is merged for multiple participant addresses within the domain group and displayed as a more compact summary of the set of addresses within the domain group.

8. The computer-implemented method of claim 7, wherein the summary is the number of participant addresses within the domain group.

9. The computer-implemented method of claim 7, wherein user interaction with the display of the summary of the set of addresses within the domain group results in the display of more detailed information regarding the set of addresses.

11. The computer-implemented method of claim 1, wherein a graphical attribute of the display space within which the set of participant addresses are shown is determined by the presence or absence of participant addresses in one or more of the domain groups.

12. The computer-implemented method of claim 1, wherein the interaction is an e-mail message.

13. The computer-implemented method of claim 12, wherein the initiator category is a sender category

14. The computer-implemented method of claim 12, wherein the one or more other categories include direct recipient category (“

to”

).

15. The computer-implemented method of claim 12, wherein the one or more other categories include an indirect recipient “

copied to”

(“

cc.”

) category.

17. The computer-implemented method of claim 11, wherein each option presented indicates to the user the number of recipients who would receive the response if the option were selected.

18. The computer-implemented method of claim 11, wherein each option indicates by means of text and/or graphical attribute the nature of the set of domain groups.

16. A computer-implemented method, comprising:

identifying address data for an electronic interaction, the address data defining participant addresses for a plurality of participants in the interaction;

categorizing the participant addresses into a plurality of domain groups according to the domain name within each address;

wherein a viewer of a display space is a participant in the interaction and is provided with a means of responding to one or more of the other participants in the interaction operative such that when selected, the viewer is presented with selectable options to reply to the participants'"'"' addresses contained within a set of one or more of the domain groups.

19. A computing device, comprising:

a display subsystem including a display device;

a processing subsystem in data communication with the display subsystem;

a data store in data communication with the processing subsystem and storing instructions executable by the processing subsystem that upon such execution cause the computing device to perform operations comprising;

identifying address data for an electronic interaction, the address data defining participant addresses for a plurality of participants in the interaction;

categorizing the participant addresses according to each participant'"'"'s role in the interaction as belonging to an initiator category or to one of a plurality of recipient categories;

further categorizing the addresses into a plurality of domain groups according to the domain name within each address; and

associating a visual attribute with each of the domain groups;

wherein a viewer of a display space is a participant in the interaction; and

wherein displaying the corresponding display text for each recipient address according to its corresponding visual attribute within a display space within which the location of the display text for each participant address is bounded according to the domain group of which it is a member rather than the recipient group of which it is a member.