MANAGING A SERVICE PROVIDER'S CUSTOMER QUEUE

• US 20140096140A1
• Filed: 10/01/2012
• Published: 04/03/2014
• Est. Priority Date: 10/01/2012
• Status: Abandoned Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Fiorante, Gustavo, Govindaraju, Kusuma, Rotta, Thiago C., Aquino, Adilson B. de, Gonzalez, Pablo R.M.
• Application Number:
  US13/632,234
• Publication Number:
  US 20140096140A1
• Time in Patent Office: Days
• US Class Current: 718/103
• CPC Class Codes: G06Q 10/04 Forecasting or optimisation specially adapted for administrative or management purposes, e.g. linear programming or "cutting stock problem" market predictions or forecasting for commercial activities G06Q30/0202
• CPC Class Codes: G06Q 10/1095 Meeting or appointment

Abstract

A method for scheduling a service. The method includes receiving a request for service at a service provider location from a requester; analyzing the request for service and generating a passcode; providing the passcode to the requester, the passcode including an estimated time when attendance is requested at the service provider; prioritizing the passcode according to one or more business rules; periodically updating the estimated time corresponding to the passcode when attendance is requested at the service provider location according to the one or more business rules; and notifying the requester of the most recent estimated time when attendance is requested at the service provider location. The method may be performed on one or more computing devices. Also included is a system for scheduling a service and a computer program product.

Claims

1. A method for scheduling a service comprising:

receiving a request for service at a service provider location from a requester;

analyzing the request for service and generating a passcode;

providing the passcode to the requester, the passcode including an estimated time when attendance is requested at the service provider;

prioritizing the passcode according to one or more business rules;

periodically updating the estimated time corresponding to the passcode when attendance is requested at the service provider location according to the one or more business rules; and

notifying the requester of the most recent estimated time when attendance is requested at the service provider location, the notifying including the requester'"'"'s passcode;

wherein the steps of the method are performed on one or more computing devices.

2. The method of claim 1 wherein prioritizing includes taking into account the time of arrival by the requester at the service provider location.

3. The method of claim 1 wherein between providing the passcode to the requester and prioritizing the passcode, further comprising identifying an electronic device of the requester upon arrival of the requester at the service provider location.

4. The method of claim 1 wherein receiving a request for service includes a request for a passcode.

5. The method of claim 1 wherein the request for service includes information identifying the requester.

6. The method of claim 3 wherein identifying an electronic device of the requester includes identifying the electronic device by a Bluetooth standard communication protocol.

7. The method of claim 3 wherein identifying an electronic device of the requester includes identifying the electronic device by a Wi-Fi standard communication protocol.

8. A computerized system for scheduling a service comprising:

a module to receive a request for service at a service provider location from a requester;

a module to analyze the request for service and generating a passcode;

a module to provide the passcode to the requester, the passcode including an estimated time when attendance is requested at the service provider;

a module to identify an electronic device of the requester upon arrival of the requester at the service provider location;

a module to prioritize the passcode according to one or more business rules;

a module to periodically update the estimated time corresponding to the passcode when attendance is requested at the service provider location according to the one or more business rules; and

a module to notify the requester of the most recent estimated time when attendance is requested at the service provider location, the notification including the requester'"'"'s passcode;

wherein the modules are on one or more computing devices.

9. The system of claim 8 wherein the module to prioritize includes taking into account the time of arrival by the requester at the service provider location.

10. The system of claim 8 further comprising a module to identify an electronic device of the requester upon arrival of the requester at the service provider location.

11. The system of claim 8 wherein the module to receive a request for service includes a request for a passcode.

12. The system of claim 8 wherein the request for service includes information identifying the requester.

13. The system of claim 10 wherein the module to identify an electronic device of the requester includes the capability to identify the electronic device by a Bluetooth standard communication protocol.

14. The system of claim 10 wherein the module to identify an electronic device of the requester includes the capability to identify the electronic device by a Wi-Fi standard communication protocol.

15. A computer readable program product for scheduling a service, the computer program product comprising:

a nontransitory computer readable storage medium having computer readable program code embodied therewith, the computer readable program code comprising;

computer readable program code configured to receive a request for service at a service provider location from a requester;

computer readable program code configured to analyze the request for service and generate a passcode;

computer readable program code configured to provide the passcode to the requester, the passcode including an estimated time when attendance is requested at the service provider;

computer readable program code configured to identify an electronic device of the requester upon arrival of the requester at the service provider location;

computer readable program code configured to prioritize the passcode according to one or more business rules;

computer readable program code configured to periodically update the estimated time corresponding to the passcode when attendance is requested at the service provider location according to the one or more business rules; and

computer readable program code configured to notify the requester'"'"'s electronic device of the most recent estimated time when attendance is requested at the service provider location, the notification including the requester'"'"'s passcode.

16. The computer readable program product of claim 15 wherein computer readable program code configured to prioritize includes computer readable program code configured to take into account the time of arrival by the requester at the service provider location.

17. The computer readable program product of claim 15 wherein between computer readable program code configured to provide the passcode to the requester and computer readable program code configured to prioritize the passcode, further comprising computer readable program code configured to identify an electronic device of the requester upon arrival of the requester at the service provider location.

18. The computer readable program product of claim 15 wherein computer readable program code configured to receive a request for service includes a request for a passcode.

19. The computer readable program product of claim 15 wherein the request for service includes information identifying the requester.

20. The computer readable program product of claim 15 wherein computer readable program code configured to identify an electronic device of the requester includes computer readable program code configured to identify the electronic device by a Bluetooth standard communication protocol.

21. The computer readable program product of claim 15 wherein computer readable program code configured to identify an electronic device of the requester includes computer readable program code configured to identify the electronic device by a Wi-Fi standard communication protocol.