AUTOMATED BANKING MACHINE THAT CAN DETECT SERVICING ACTIONS

• US 20140107836A1
• Filed: 10/08/2013
• Published: 04/17/2014
• Est. Priority Date: 10/08/2012
• Status: Abandoned Application

• Current Assignee: Diebold Nixdorf, Incorporated
• Original Assignee: Diebold Self-Service Systems (Diebold Nixdorf, Incorporated)
• Inventors: CREWS, Tim, THORNBERRY, Grant
• Application Number:
  US14/048,674
• Publication Number:
  US 20140107836A1
• Time in Patent Office: Days
• US Class Current: 700/236
• CPC Class Codes: G07F 19/206 Software aspects at ATMs
• CPC Class Codes: G07F 19/209 Monitoring, auditing or diagnose of functioning of ATMs

Abstract

In an example embodiment, an automated banking machine can cause financial transfers responsive to data read from data bearing records. The machine includes a card reader that can read from user cards, card data which corresponds to financial accounts. The machine can operate responsive to the read card data to carry out transactions that transfer and/or allocate funds between accounts. The machine can provide users a transaction receipt. The machine includes a cash dispenser that can dispense cash to authorized users. Value of dispensed cash can be assessed to an account which corresponds to the read card data. The machine is equipped with sensing devices strategically positioned adjacent to machine components. The sensing devices enable the machine to automatically detect servicing activities performed on the machine. The machine is operable to send information corresponding to detected service activity to a service data-collecting computer.

Claims

1. Apparatus comprising:

an automated banking machine that comprises a sensor, the automated banking machine is operable to communicate with a service data collecting remote computer;

wherein the sensor is configured to automatically sense a particular servicing activity carried out on the automated banking machine by an authorized machine servicer; and

wherein the automated banking machine is operable to automatically send service data corresponding to a sensed servicing activity to the service data collecting remote computer.

2. The apparatus set forth in claim 1, wherein the sensor is associated with a particular component of the automated banking machine.

3. The apparatus set forth in claim 1, wherein the sensor determines a service activity based on detected Radio Frequency Identification data.

4. The apparatus set forth in claim 1, wherein the sensor detects when access is gained into an area of the automated banking machine.

5. The apparatus set forth in claim 1, wherein the sensor detects whether a specific structure of the automated banking machine is moved in a specific order.

6. The apparatus according to claim 1 wherein the machine includes a plurality of sensors;

wherein a first sensor is associated with a first machine component;

wherein the first sensor is operable to detect servicing performed on the first machine component;

wherein a second sensor is associated with a second machine component;

wherein the second sensor is operable to detect servicing performed on the second machine component.

7. The apparatus set forth in claim 6 wherein the first sensor is operable to detect servicing movement of the first machine component;

and

wherein the second sensor is operable to detect servicing movement of the second machine component.

8. The apparatus set forth in claim 7 wherein the first sensor includes a first motion sensor, and wherein the second sensor includes a second motion sensor.

9. The apparatus set forth in claim 1, wherein the machine includes a plurality of sensors operable to sense servicing on particular components of the automated banking machine;

wherein the automated banking machine includes a processor;

wherein the processor is operable to cause service data to be sent to the remote computer responsive at least in part to servicing sensed by at least one of the plurality of sensors; and

wherein the service data comprises data representative of servicing on at least one of the particular components.

10. The apparatus set forth in claim 1, the automated banking machine further comprising:

a display including a display screen;

a processor associated with the display;

wherein the processor is operable to cause a service interface to be output through the display;

wherein the service interface is usable during a current servicing session to provide through the display, data representative of at least one sensed servicing activity performed on the machine during the current servicing session.

11. The apparatus set forth in claim 1 wherein the automated banking machine further comprises:

a cash dispenser,

at least one reader, wherein the at least one reader is operative to read user data usable to identify a financial account; and

wherein the automated banking machine is operable to carry out a cash dispense transaction that involves a financial account identified by data read by the at least one reader for an authorized user.

12. A method comprising:

operating a sensor of an automated banking machine to sense that a first automated banking machine component of the automated banking machine is being serviced; and

operating a processor to cause data representative the sensed servicing of the first automated banking machine component to be stored in a data store.

13. The method set forth in claim 12,

operating a second sensor of the automated banking machine to sense that a second automated banking machine device is being serviced;

and

operating the a processor to cause service data representative of the servicing sensed by the second sensor to be stored in the data store; and

operating the processor to cause the service data stored in the data store to be sent from the automated banking machine to a computer located remotely from the automated banking machine.

14. The method set forth in claim 12 and further comprising:

operating the processor to receive through an input device of the machine, an input from a service entity, wherein the at least one input includes service entity authorization; and

operating the processor to cause the service data to be output to the service entity.

15. The method set forth in claim 12 wherein the automated banking machine further comprises a display;

wherein operating the processor to cause the service data to be output to the service entity includes causing the service data to be output through the display.

16. The method according to claim 12 wherein operating the processor to cause the service data to be output to the service entity includes sending the service data to be output to a hand-held mobile device associated with the service entity.

17. The method set forth in claim 12, wherein the service data comprises a graphical representation corresponding to an outline of the first automated banking machine component.

18. A tangible, non-transitory computer readable medium with computer readable instructions encoded thereon for execution by a processor, and when executed by the processor operable to:

obtain data representative of a service being performed on a component of an automated banking machine from a sensor associated with the component; and

automatically send data representative of the service being performed to a data collecting remote computer.