CONVERSATION ANALYSIS SYSTEM FOR SOLUTION SCOPING AND POSITIONING

• US 20140114646A1
• Filed: 10/24/2012
• Published: 04/24/2014
• Est. Priority Date: 10/24/2012
• Status: Abandoned Application

• Current Assignee: SAP SE
• Original Assignee: SAP AG (SAP SE)
• Inventors: Figlin, Oleg
• Application Number:
  US13/659,159
• Publication Number:
  US 20140114646A1
• Time in Patent Office: Days
• US Class Current: 704/9
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G10L 2015/088 Word spotting

Abstract

A system receives vocal input from one or more persons, and extracts one or more keywords from the vocal input. The system then generates a query using the one or more keywords, searches a database of products and services using the query, and identities a product or service as a function of the query.

Claims

1. A system comprising:

a computer processor configured to;

receive vocal input from one or more persons;

extract one or more keywords from the vocal input;

generate a query using the one or more keywords;

search a database of products and services using the query; and

identify a product or service as a function of the query.

2. The system of claim 1, wherein the computer processor is configured to display on a display unit one or more of information relating to the identified product or service and a demonstration of the identified product or service.

3. The system of claim 1, wherein the one or more persons are a customer for the products and services and a salesperson for the products and services.

4. The system of claim 1, wherein the computer processor comprises a mobile device.

5. The system of claim 1, wherein the reception of the vocal input is automatic upon a sensing of the vocal input.

6. The system of claim 1, wherein the reception of the vocal input is initiated by sending a signal to the computer processor.

7. The system of claim 6, wherein the signal is initiated via one or more of a voice command and an input device.

8. The system of claim 1, wherein the product or service is identified by the number of key words associated with the product or service.

9. The system of claim 1, wherein a plurality of products or services is identified by the one or more key words.

10. The system of claim 9, wherein the plurality of products or services is ranked by the number of key words associated with each particular product and service.

11. The system of claim 1, wherein the computer processor is configured to receive additional vocal input from the one or more persons, and to search the computer database for additional information about the identified product or service.

12. The system of claim 1, wherein the computer processor comprises a natural language processor.

13. The system of claim 1, wherein one or more of the key words and the identified products and services are stored in a computer storage device.

14. The system of claim 1, wherein the computer processor is configured to differentiate between the vocal input of different persons.

15. A process comprising:

receiving into a mobile device vocal input from one or more persons;

extracting one or more keywords from the vocal input;

generating a query using the one or more keywords;

searching a database of products and services using the query; and

identifying a product or service as a function of the query.

16. The process of claim 15, comprising displaying on a display unit one or more of information relating to the identified product or service and a demonstration of the identified product or service.

17. The process of claim 15, comprising identifying the product or service by the number of keywords associated with the product or service.

18. A computer readable storage device comprising instructions that when executed by a processor execute a process comprising:

receiving into a mobile device vocal input from one or more persons;

extracting one or more keywords from the vocal input;

generating a query using the one or more keywords;

searching a database of products and services using the query; and

identifying a product or service as a function of the query.

19. The computer readable storage device of claim 18, comprising instructions for identifying a plurality of products or services by the one or more keywords;

and comprising instructions tor ranking the products and services by the number of keywords associated with each particular product and service.

20. The computer readable storage device of claim 18, comprising instructions for receiving additional vocal input from the one or more persons, and for searching the computer database for additional information about the identified product or service.