CASE MANAGEMENT INTEGRATION WITH EXTERNAL CONTENT REPOSITORIES

• US 20140114865A1
• Filed: 10/22/2013
• Published: 04/24/2014
• Est. Priority Date: 10/22/2012
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Babich, Alan F., Feng, Xin, Marin, Mike A., Roberts, Cynthia M., Vo, Mimi P., Yaung, Alan T.
• Granted Patent: US 10,346,850 B2
• Time in Patent Office: Days
• US Class Current: 705/304
• CPC Class Codes: G06F 16/184 implemented as replicated file system
• CPC Class Codes: G06F 16/1844 Management specifically adapted to replicated file systems
• CPC Class Codes: G06F 16/188 Virtual file systems
• CPC Class Codes: G06F 16/2358 Change logging, detection, and notification replication G06F16/27
• CPC Class Codes: G06F 16/2365 Ensuring data consistency and integrity
• CPC Class Codes: G06Q 10/00 Administration; Management
• CPC Class Codes: G06Q 30/016 After-sales

Abstract

A case creation event originating from an external content repository is detected by a processor executing an inbound event handler of a distributed integration framework that integrates a case management system with the external content repository. The case creation event is configured by the distributed integration framework to cause creation of a case within the case management system. The inbound event handler instructs the case management system to create the case within the case management system. An outbound event handler of the distributed integration framework instructs the external content repository to create a proxy case to remotely represent the case created within the case management system.

Claims

1. A method, comprising:

detecting, via a processor executing an inbound event handler of a distributed integration framework that integrates a case management system with an external content repository, a case creation event originating from the external content repository that is configured via the distributed integration framework to cause creation of a case within the case management system;

instructing, via the inbound event handler, the case management system to create the case within the case management system; and

instructing, via an outbound event handler of the distributed integration framework, the external content repository to create a proxy case to remotely represent the case created within the case management system.

2. The method of claim 1, where detecting, via the processor executing the inbound event handler of the distributed integration framework that integrates the case management system with the external content repository, the case creation event originating from the external content repository that is configured via the distributed integration framework to cause the creation of the case within the case management system comprises:

detecting, via the inbound event handler of the distributed integration framework, creation of a document within the external content repository.

3. The method of claim 2, where instructing, via the inbound event handler, the case management system to create the case within the case management system comprises instructing the case management system to create a case folder, and further comprising:

instructing the case management system to create a proxy document locally to represent the document created within the external content repository; and

instructing the case management system to add the proxy document to the case folder.

4. The method of claim 2, where instructing, via the outbound event handler of the distributed integration framework, the external content repository to create the proxy case to remotely represent the case created within the case management comprises:

instructing, via the outbound event handler, the external content repository to create a proxy case folder associated with the created proxy case.

5. The method of claim 4, further comprising instructing, via the outbound event handler, the external content repository to add the created document to the proxy case folder.

6. The method of claim 1, further comprising:

detecting, at the inbound event handler, a document removal event originating at the external content repository that is configured via the distributed integration framework to cause removal of a document from a case within the case management system; and

instructing, via the inbound event handler, the case management system to un-file the document from the case, where the case management system un-files a proxy document that represents the document from a case folder associated with the case responsive to the instruction.

7. The method of claim 6, further comprising:

determining, via the inbound event handler, whether the proxy document is associated with at least one other case managed by the case management system; and

instructing the case management system to delete the proxy document in response to determining that the proxy document is not associated with the at least one other case managed by the case management system.

8. The method of claim 1, where the distributed integration framework integrates the case management system with a plurality of heterogeneous external content repositories and implements a paired inbound event handler and outbound event handler for each heterogeneous external content repository, where for each paired inbound event handler and outbound event handler:

the inbound event handler instructs the case management system to perform application-level processing associated with events originating from the paired heterogeneous external content repository; and

the outbound event handler instructs the paired heterogeneous external content repository to perform application-level processing associated with events originating from the case management system.