CALLEE REJECTION INFORMATION FOR REJECTED VOICE CALLS

• US 20140118465A1
• Filed: 10/30/2013
• Published: 05/01/2014
• Est. Priority Date: 10/31/2012
• Status: Active Grant

• Current Assignee: Telstra Corporation Limited (Telstra Group Ltd.)
• Original Assignee: Telstra Corporation Limited (Telstra Group Ltd.)
• Inventors: Reekie, David William Maxwell, Currie, Douglas Gavin, Scott, Andrew Ewart, Black, Peter Scott, Pearl, Phillip John Rennie, Broughton, James Edward
• Granted Patent: US 9,241,059 B2
• Time in Patent Office: Days
• US Class Current: 348/14.03
• CPC Class Codes: H04M 1/2535 adapted for voice communication over an Internet Protocol [IP] network Voice over Internet Protocol (VoIP) network equipment and services H04M7/006; implementation or adaptation of Internet protocol [IP], of transmission control protocol [TCP] or of user datagram protocol [UDP] H04L69/16
• CPC Class Codes: H04M 1/642 storing speech in digital form
• CPC Class Codes: H04M 1/724 User interfaces specially adapted for cordless or mobile telephones
• CPC Class Codes: H04M 2203/651 Text message transmission triggered by call
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/53308 Message originator indirectly connected to the message centre, e.g. after detection of busy or absent state of a called party

Abstract

A system includes a rejection module in a phone configured to receive calls over a network and a remote rejection announcement server (RAS) configured to receive calls over the network. The rejection module is configured to generate at least a portion of an incoming call user interface (UI) on the phone. The UI indicates incoming call signalling, associated with an incoming call from a caller, over a call signalling path in the network. One or more rejection options is provided for selection by a caller. Rejection reason data is generated based on selecting one of the rejection options. The rejection reason data is sent using a rejection reason path separate from the call signalling path. The remote RAS is configured to receive the incoming call from the caller, receive the rejection reason data over the rejection reason path, and generate an audio/video message based on the rejection reason data.

Claims

1. A system including:

a rejection module in a phone configured to receive calls over a network; and

a remote rejection announcement server (RAS) configured to receive calls over the network,

wherein the rejection module is configured to;

generate at least a portion of an incoming call user interface (UI) on the phone, said UI indicating incoming call signalling, associated with an incoming call from a caller, over a call signalling path in the network;

provide one or more rejection options for selection by a user of the phone;

generate rejection reason data based on selection of one of the rejection options; and

send the rejection reason data using a rejection reason path that is separate from the call signalling path, and

wherein the remote RAS is configured to;

receive the incoming call from the caller;

receive the rejection reason data over the rejection reason path; and

generate, based on the rejection reason data, an audio/video message for the caller.

2. The system of claim 1, wherein the rejection reason path is an Internet Protocol (IP) path, and the incoming call signalling is based on a circuit-switched protocol or a packet-switched protocol, and wherein the rejection module is configured to send a voice rejection signal to the network over a voice-rejection path based on the circuit-switched protocol or the packet-switched protocol indicating the rejection of the incoming call from the phone.

3. The system of claim 1, wherein the rejection options and/or the rejection reason data are generated based on user availability data, representing when the user is available, which is generated using calendar data from the phone.

4. The system of claim 3, wherein the rejection reason data represent a plurality of calendar entries, and the audio/video message represents times or durations of the plurality of calendar entries.

5. The system of claim 4, wherein the audio/video message represents an aggregate of the durations of the plurality of calendar entries.

6. The system of claim 1, wherein the rejection options and/or the rejection reason data are generated based on available data on the phone including any one or more of:

predefined message data representing predefined rejection messages;

personal contact data available on the phone;

location data available on the phone representing a current location of the phone;

status data available on the phone representing a current status of the user; and

presence data available on the phone representing a presence of the user.

7. The system of claim 6, wherein the available data are stored on the phone or are available on the phone from a remote server.

8. The system of claim 1,

wherein the rejection module is configured to detect the incoming call over the network,

wherein the incoming call includes a request for an audio call or a video call, and

where the rejected call is redirected to the RAS by the network.

9. The system of claim 1, including a voicemail server configured to receive the call from the RAS after the audio/video message is played for the caller.

10. The system of claim 1, wherein the RAS is in a voicemail server in communication with the network.

11. The system of claim 1, wherein the rejection module is configured to generate a confirmation message for display by the phone representing the selected one of the rejection options and/or the rejection reason data.

12. A communications method including the steps of:

indicating incoming call signalling, associated with an incoming call from a caller, over a call signalling path in a network by generating at least a portion of an incoming call user interface (UI) on a phone;

providing one or more rejection options for selection by a user of the phone;

generating rejection reason data based on selection of one of the rejection options;

sending the rejection reason data using a rejection reason path that is separate from the call signalling path;

receiving the incoming call from the caller at a remote rejection announcement system (RAS);

receiving the rejection reason data at the remote RAS over the rejection reason path; and

generating, based on the rejection reason data, an audio/video message for the caller.

13. The communications method of claim 12, wherein the rejection reason path is an Internet Protocol (IP) path, and the incoming call signalling is based on a circuit-switched protocol or a packet-switched protocol, and including sending a voice rejection signal to the network over a voice-rejection path based on the circuit-switched protocol or the packet-switched protocol indicating the rejection of the incoming call from the phone.

14. The communications method of claim 12, including generating the rejection options and/or the rejection reason data based on user availability data, representing when the user is available, which is generated using calendar data from the phone.

15. The communications method of claim 14, wherein the rejection reason data represent a plurality of calendar entries, and the audio/video message represents times or durations of the plurality of calendar entries.

16. The communications method of claim 15, wherein the audio/video message represents an aggregate of the durations of the plurality of calendar entries.

17. The communications method of claim 12, including receiving a voicemail message after playing the audio/video message for the caller.

18. The communications method of claim 12, including the steps of:

receiving a request on the phone to accept the incoming call from the caller; and

accepting the rejected call at the RAS.

19. The communications method of claim 12, including generating a confirmation message for display by the phone representing the selected one of the rejection options and/or rejection reason data.

20. A non-transitory, machine readable medium having stored thereon instructions for a communications method, the stored instructions comprising machine executable code, which when executed by at least one machine processor, causes the machine processor to:

indicate incoming call signalling, associated with an incoming call from a caller, over a call signalling path in a network by generating at least a portion of an incoming call user interface (UI) on a phone;

provide one or more rejection options for selection by a user of the phone;

generate rejection reason data based on selection of one of the rejection options;

send the rejection reason data using a rejection reason path that is separate from the call signalling path;

receive the incoming call from the caller at a remote rejection announcement system (RAS);

receive the rejection reason data at the remote RAS over the rejection reason path; and

generate, based on the rejection reason data, an audio/video message for the caller.