STAFF MEMBER USER INTERFACES

• US 20140122148A1
• Filed: 07/19/2013
• Published: 05/01/2014
• Est. Priority Date: 10/26/2012
• Status: Abandoned Application

• Current Assignee: Disney Enterprises Incorporated (The Walt Disney Company)
• Original Assignee: Disney Enterprises Incorporated (The Walt Disney Company)
• Inventors: Padgett, John M., Butler, Bart D., Spivey, Bonnie J., DeCurtis, David, Chancey, Randy, Sheehan, Michael
• Application Number:
  US13/946,946
• Publication Number:
  US 20140122148A1
• Time in Patent Office: Days
• US Class Current: 705/7.15
• CPC Class Codes: G06Q 10/063114 Status monitoring or status determination for a person or group
• CPC Class Codes: G06Q 50/12 Hotels or restaurants

Abstract

The present disclosure relates to a system configured to manage a dining experience for guests at a food service establishment. In some implementations, the system may comprise one or more guest identification devices, one or more sensors, one or more host systems, and one or more processors. The system may be configured such that real-time detailed information about the food service establishment, guests of the food service establishment, food orders placed by guests of the food service establishment, table states of the tables in the food service establishment, and tasks performed by staff members is provided to the staff members of the food service establishment. The information may facilitate a unique guest experience for guests of the food service establishment wherein the guests may place a food order remotely, arrive at the food service establishment and self-select a table, and receive delivery of their food order at their selected table.

Claims

1. A dining experience management interface system configured to assist a staff member to manage a dining experience for guests at a food service establishment, the system comprising:

one or more processors configured to execute computer program modules, the computer program modules comprising;

a location module configured to determine a location of the staff member with respect to stations in the food service establishment; and

an interface module configured to define a graphical user interface for presentation to the staff member, the graphical user interface configured to present information to the staff member related to tasks that have been, or are to be performed by the staff member, wherein the interface module is configured such that the information presented to the staff member through the graphical user interface varies based on the location of the staff member.

2. The system of claim 1, wherein the interface module is configured such that the graphical user interface presents information entry fields to the staff member, the information entry fields configured to receive entry and/or selection of information related to tasks performed by the staff member, the interface module configured such that the information entry fields presented to the staff member through the graphical user interface vary based on the determined location of the staff member with respect to the stations.

3. The system of claim 1, wherein the interface module is configured such that the graphical user interface presents information entry fields to the staff member, the information entry fields configured to receive entry and/or selection of information related to tasks to be performed by the staff member, the interface module configured such that the information entry fields presented to the staff member through the graphical user interface vary based on the determined location of the staff member with respect to the stations.

4. The system of claim 1, wherein the interface system includes a portable device configured to present the graphical user interface to the staff member.

5. The system of claim 4, wherein the location module is configured such that determined information related to the location of the staff member includes the location of the portable device.

6. The system of claim 1, wherein individual ones of the stations correspond to tables in the food service establishment, the stations including a first station that corresponds to a first table.

7. The system of claim 6, wherein the interface module is configured such that the graphical user interface displays information to the staff member related to a likelihood that the first table needs service.

8. The system of claim 6, wherein the tasks that have been or will be performed by the staff member are related to table states, the table states comprising a current status of individual tables, the table states comprising one or more of open, occupied, probably dirty, or dirty, the first table having a first table state indicating whether the first table is one or more of open, occupied, probably dirty, or dirty.

9. The system of claim 1, wherein the information related to tasks that have been or are to be performed by the staff member are related to a status of food orders placed by the guests of the food service establishment.

10. The system of claim 1, wherein the staff member has a job function, the job function related to a specific set of tasks, and wherein the interface module is configured such that the graphical user interface displays the information to the staff member based on the staff member job function.

11. A method to assist a staff member to manage a dining experience for guests at a food service establishment, the method comprising:

determining a location of the staff member with respect to stations in the food service establishment;

defining a graphical user interface for presentation to the staff member; and

presenting information to the staff member related to tasks that have been, or are to be performed by the staff member, wherein the information presented to the staff member is presented through the graphical user interface and varies based on the location of the staff member.

12. The method of claim 11, further comprising presenting information entry fields to the staff member, the information entry fields configured to receive entry and/or selection of information related to tasks performed by the staff member, the information entry fields are presented to the staff member through the graphical user interface and vary based on the determined location of the staff member with respect to the stations.

13. The method of claim 11, further comprising presenting information entry fields to the staff member, the information entry fields configured to receive entry and/or selection of information related to tasks to be performed by the staff member, the information entry fields are presented to the staff member through the graphical user interface and vary based on the determined location of the staff member with respect to the stations.

14. The method of claim 11, further comprising presenting the graphical user interface to the staff member with a portable device.

15. The method of claim 14, wherein determined information related to the location of the staff member includes the location of the portable device.

16. The method of claim 11, wherein individual ones of the stations correspond to tables in the food service establishment, the stations including a first station that corresponds to a first table.

17. The method of claim 16, further comprising displaying information to the staff member related to a likelihood that the first table needs service.

18. The method of claim 17, wherein the tasks that have been or will be performed by the staff member are related to table states, the table states comprising a current status of individual tables, the table states comprising one or more of open, occupied, probably dirty, or dirty, the first table having a first table state indicating whether the first table is one or more of open, occupied, probably dirty, or dirty.

19. The method of claim 11, wherein the information related to tasks that have been or are to be performed by the staff member are related to a status of food orders placed by the guests of the food service establishment.

20. The method of claim 11, wherein the staff member has a job function, the job function related to a specific set of tasks, and wherein the method further comprises displaying the information to the staff member based on the staff member job function.