QUEUE MANAGEMENT

• US 20140122230A1
• Filed: 01/06/2014
• Published: 05/01/2014
• Est. Priority Date: 03/02/2010
• Status: Active Grant

• Current Assignee: Eran Ben-Alexander
• Original Assignee: Eran Ben-Alexander
• Inventors: Ben-Alexander, Eran
• Granted Patent: US 9,230,271 B2
• Time in Patent Office: Days
• US Class Current: 705/14.53
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 10/109 Time management, e.g. calendars, reminders, meetings or time accounting
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0251 Targeted advertisements
• CPC Class Codes: G06Q 30/0261 based on user location
• CPC Class Codes: G06Q 30/0281 Customer communication at a business location, e.g. providing product or service information, consulting

Abstract

Disclosed are methods and devices for queue management that allow a person waiting in the queue to choose to receive at least one warning communication, for example on a wireless communication device such as a cellular telephone. In some embodiments, the person agrees to “buy” the warnings and concomitant free time by agreeing to pay for at least one warning communication and/or by agreeing to accept advertisements.

Claims

1. A method for queue management for a service provided at a service location, comprising:

a. positioning at least one turn-distributing terminal at a waiting area;

b. upon request by a person for a turn from a said turn-distributing terminal, assigning the person a turn in a queue;

c. allowing the person to select whether or not to receive at least one warning communication warning of the approach of said turn;

d. subsequent to c, if the person selects to receive said at least one warning communication, accepting a communication route of the person in said waiting area; and

e. subsequent to d and prior to said turn, if the person selects to receive said warning communication, transmitting to said person at least one said warning communication.

2. The method of claim 1, wherein said transmitting of said at least one warning communication is contingent on agreement to pay for at least one said warning communication.

3. The method of claim 1, wherein said accepting said communication route of the person is through said turn-distributing terminal.

4. The method of claim 1, wherein said transmitting of at least one said warning communication is contingent on receipt of a valid response to a confirmation communication transmitted through said communication route.

5. The method of claim 4, wherein said transmitting of said at least one warning communication is contingent on receipt of a response to said confirmation communication through said turn-distributing terminal.

6. The method of claim 1, further comprising accepting a desired number of said warning communications from said person, wherein the person has the option of selecting zero warning communications.

7. The method of claim 1, further comprising, subsequent to said accepting said communication route, sending the person at least one advertisement.

8. The method of claim 7, wherein said sending of said at least one advertisement is contingent on receipt of consent therefore.

9. The method of claim 7, wherein said transmitting of said at least one warning communication is contingent on agreement to receive said advertisement.

10. The method of claim 7, wherein said advertisement is for a service available in proximity of said waiting area.

11. The method of claim 7, wherein said advertisement is for a service available in proximity of a route between said turn-distributing terminal and said service location.

12. The method of claim 7, wherein the nature of said advertisement is related to the nature of the service.

13. The method of claim 7, wherein the nature of said advertisement is related to the nature of the person.

14. The method of claim 7, wherein the nature of said advertisement is related to a choice made by the person.

15. A queue management device configured to manage a queue, comprising a controller functionally associated with at least one turn-distributing terminal configured for positioning in a waiting area of a service location, together configured to:

a. assign a turn in a queue to a person located in said waiting area and requesting such;

b. accepting a communication route from a said person and storing said communication route in association with a said assigned turn in the queue; and

c. accepting from a said person a selection as to whether or not the person wishes to receive at least one warning communication,

wherein the device is functionally associated with a communications component, and

d. prior to a said turn of a said person, if the person selected to receive said at least one warning communication, transmitting a warning communication to said person using said communications component.

16. The device of claim 15, further comprising a payment accepting component.

17. The device of claim 15, further configured to transmit a confirmation communication to a said stored communication route of a person using said communications component.

18. The device of claim 17, further configured to receive a response to a transmitted said confirmation communication through a said turn-distributing terminal.

19. The device of claim 15, further configured to send an advertisement to a said communication route of a person using said communications component.

20. The device of claim 19, further comprising a collection of different advertisements, the device configured to select an advertisement from said collection of different advertisements based on characteristics of said advertisement and to send said selected advertisement.