MOBILE DEVICE DIAGNOSIS: APPARATUS AND METHOD
First Claim
1. A system, comprising:
- a) a mobile device interface that communicates with mobile electronic devices that are external to the system;
b) an information source interface that communicates with sources of information, which are external to the system;
c) tangible storage containing mobile device information, which includes(i) data, received through the information source interface, about types of mobile devices, including respective hardware and software configurations,(ii) usage statistics derived from a plurality of individual mobile devices, and(iii) historical information, received through the mobile device interface, about individual mobile devices; and
d) a recommendation engine, which upon receiving an indication that an issue exists regarding a first mobile device, will formulate a recommendation using the mobile device information, and transmit the recommendation through the mobile device interface.
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Accused Products
Abstract
The present invention relates to diagnosis of issues of individual mobile electronic devices (e.g., cell phones, portable media players, or tablet or other computers). The issues are addressed by logic and data on the device and/or in a mobile device diagnosis center, possibly in collaboration. The center may contain information relating to such devices generally, as well as particular information relating to a device being diagnosed. The general information might include information about product specifications; statistical information based on data gathered about actual usage of such devices; information about service providers and service plans; and information about possible solutions for various kinds of issues. The device-specific information might include a history of the usage, repairs, and other activities and issues pertaining to the particular device. Diagnosis by the center may result in a recommendation to the device, which may automatically take action, possibly after backing itself up to the center.
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Citations
31 Claims
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1. A system, comprising:
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a) a mobile device interface that communicates with mobile electronic devices that are external to the system; b) an information source interface that communicates with sources of information, which are external to the system; c) tangible storage containing mobile device information, which includes (i) data, received through the information source interface, about types of mobile devices, including respective hardware and software configurations, (ii) usage statistics derived from a plurality of individual mobile devices, and (iii) historical information, received through the mobile device interface, about individual mobile devices; and d) a recommendation engine, which upon receiving an indication that an issue exists regarding a first mobile device, will formulate a recommendation using the mobile device information, and transmit the recommendation through the mobile device interface. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20)
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21. A mobile electronic device, comprising:
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a) a user interface; b) tangible storage; c) a diagnostic engine that analyzes functionality and performance of components on the device, utilizing (i) processing hardware, and (ii) diagnostic software, stored in the tangible storage; and d) an interface to a communication system that is external to the device, whereby the device (i) transmits information about an issue identified by the diagnostic engine, and (ii) receives a recommendation that addresses the issue. - View Dependent Claims (22, 23, 24, 25, 26, 27, 28, 29, 30)
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31. A method, comprising:
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a) maintaining a mobile electronic device information center that includes (i) specifications of hardware and software configurations of types of such devices, (ii) information about wireless service providers and service plans, (iii) statistical information regarding usage, performance, and repairs of such devices, (iv) historical archives for particular devices about usage, performance, issues, and repairs; b) receiving information about a particular device through an interface to a communication system that is external to the center; c) storing the information about the particular device in a historical archive corresponding to the particular device; and d) sending a recommendation for a change to the particular device through the communication system.
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Specification