Event Reporting and Handling

• US 20140123228A1
• Filed: 10/25/2012
• Published: 05/01/2014
• Est. Priority Date: 10/25/2012
• Status: Active Grant

• Current Assignee: Meta Platforms, Inc. (f/k/a Facebook, Inc.)
• Original Assignee: Meta Platforms, Inc. (f/k/a Facebook, Inc.)
• Inventors: Brill, Jacob Andrew, Muriello, Daniel Gregory, Bartholomew, Andrew
• Granted Patent: US 9,660,993 B2
• Time in Patent Office: Days
• US Class Current: 726/4
• CPC Class Codes: H04L 63/10 for controlling access to devices or network resources
• CPC Class Codes: H04L 63/1416 Event detection, e.g. attack signature detection
• CPC Class Codes: H04L 63/168 above the transport layer
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34

Abstract

Particular embodiments may receive and log information related to one or more events occurring on one or more client computing devices associated with a user. An event may comprise a restriction of a user action on a social-networking system, the restriction comprising the social-networking system blocking the user from performing the user action. An event may comprise a login issue associated with logging in to the social-networking system. An event may comprise a system or device error. System errors may comprise events originating from a third-party system. For each event, an indication of the event and at least one user-activatable reference may be provided for display to the user. A control action may then be determined for the event in response to a user selection of the user-activatable reference. An interface may provide third parties with a view of a user'"'"'s events as well as functionality to effect control actions.

Claims

1. A method comprising:

by a computing device, logging one or more events occurring on one or more client computing devices associated with a user, each of one or more of the events comprising;

a restriction of a user action on a social-networking system, the restriction comprising the social-networking system blocking the user from performing the user action;

a login issue associated with logging in to the social-networking system;

or

a system or device error; and

by the computing device, providing for display an indication of each of one or more of the events and a user-activatable reference for each of one or more of the events.

2. The method of claim 1, wherein the system or device error is a result of:

a software bug in the social-networking system or on the client-computing device, issues accessing resources associated with the social-networking system or associated with the client-computing device, or routine procedures associated with the social-networking system or associated with the client-computing device.

3. The method of claim 1, wherein the login issue comprises a suspicious login, a request to reset a password, a request to change a user ID used for authentication, or a request to change a unique user identifier associated with the user.

4. The method of claim 1, wherein the restriction comprises the social-networking system reducing a level of authorization or permissions granted to a user.

5. The method of claim 1, further comprising determining a control action associated with an event in response to user selection of the user-activatable reference.

7. The method of claim 1, wherein an indication of an event provides the user with information regarding a requirement for confirmation, a requirement for authorization, a requirement for authentication, a selectable option, an opportunity to submit further user input, a restriction, a warning, a security alert, or a recommendation.

6. The method of claim 6, the control action comprising sending additional information for the user, updating the indication, configuring authorization settings for the user, configuring account settings for the user, configuring permissions for the user with respect to another user, configuring permissions for the user with respect to particular functionality, temporarily suspending the user'"'"'s access to information, or assessing a penalty for the user.

8. One or more computer-readable non-transitory storage media embodying software that is operable when executed to:

by a computing device, log one or more events occurring on one or more client computing devices associated with a user, each of one or more of the events comprising;

a restriction of a user action on a social-networking system, the restriction comprising the social-networking system blocking the user from performing the user action;

a login issue associated with logging in to the social-networking system;

or

a system or device error; and

by the computing device, provide for display an indication of each of one or more of the events and a user-activatable reference for each of one or more of the events.

9. The media of claim 8, wherein information logged about the event was received from a third-party system.

10. The media of claim 9, wherein the third-party system is operated by a telecommunications service provider that provides network services for a client computing device associated with the user.

11. The media of claim 9, wherein the system error comprises an error originating with the third-party system.

12. The media of claim 8, the software further operable to determine a control action associated with an event in response to user selection of the user-activatable reference.

13. The media of claim 12, the control action comprising sending information about the user selection of the user-activatable reference to a third-party system, providing additional information received from the third-party system to the user, providing the user with contact information for an agent of the third party, providing information to the third-party system about a restriction of a user action, or providing information to the third-party system about a login issue.

14. The media of claim 12, the software further operable to provide an interface to the social-networking system by which the social-networking system can receive information associated with events, provide information associated with events, receive information associated with control actions, or provide information in association with control actions.

15. A client computing device associated with a user, comprising:

one or more processors; and

a memory coupled to the processors comprising instructions executable by the processors, the processors operable when executing the instructions to;

log one or more events, each of one or more of the events comprising;

a restriction of a user action in relation to a social-networking system, the restriction comprising the social-networking system blocking the user from performing the user action;

a login issue associated with logging in to the social-networking system;

a system error associated with the social-networking system;

or

a device error associated with the client computing device; and

provide for display an indication of each of one or more of the events and a user-activatable reference for each of one or more of the events.

16. The device of claim 15, the processors further operable to determine a control action associated with an event in response to user selection of the user-activatable reference.

17. The device of claim 15, the processors further operable to detect the user selection, wherein the user selection comprises a swipe gesture, a click on a link, a click on an image, entry of a valid password, provision of valid biometric identification, a voice command, activation of a touch sensor of the device, activation of a gyroscope of the device, or activation of an accelerometer of the device.

18. The device of claim 15, wherein the user selection of the user-activatable reference signifies that the user has dismissed the indication, requested more information regarding the indication, confirmed the event, authorized the event, disavowed the event, submitted a question about the event, challenged the event, or resolved the event.

19. The device of claim 15, wherein an event further comprises a device error associated with another client computing device associated with the user.

20. The device of claim 15, wherein the indications are organized for display in accordance with display capabilities of the device.