Personal Concierge on Mobile Computing Device

• US 20140129453A1
• Filed: 06/25/2013
• Published: 05/08/2014
• Est. Priority Date: 11/02/2012
• Status: Abandoned Application

• Current Assignee: Brazell, Robert
• Original Assignee: Brazell, Robert
• Inventors: Brazell, Robert
• Application Number:
  US13/926,933
• Publication Number:
  US 20140129453A1
• Time in Patent Office: Days
• US Class Current: 705/304
• CPC Class Codes: G06Q 30/016 After-sales
• CPC Class Codes: G06Q 50/12 Hotels or restaurants

Abstract

The present invention extends to methods, systems, and computer program products for providing a personal concierge to guests of a hotel or other establishment. The personal concierge can be provided in the form of a mobile application. The mobile application can be executed on a guest'"'"'s mobile phone or other mobile electronic device so that the personal concierge can continuously assist the guest. The personal concierge can interface with various devices within or around a hotel such as the devices within a guest'"'"'s room. The personal concierge can be configured to identify a guest'"'"'s preferences or habits to better provide suggestions or assistance during a stay.

Claims

1. A method, performed by a mobile application on a mobile computing device, for providing a personal concierge to a guest of a hotel, the method comprising:

detecting the presence of a mobile computing device of a guest at a location within a hotel;

audibly outputting a request from the mobile computing device, the request based on the location;

receiving vocal input from the guest in response to the request; and

transmitting a communication based on the vocal input from the guest to another computer system.

2. The method of claim 1, wherein the location comprises the guest'"'"'s room within the hotel.

3. The method of claim 2, wherein the request comprises a request to control a computer system within the guest'"'"'s room.

4. The method of claim 3, wherein the computer system within the guest'"'"'s room comprises a television, radio, or thermostat.

5. The method of claim 2, wherein the request comprises a request to make a reservation for the guest.

6. The method of claim 5, wherein the request is based also on the time of day.

7. The method of claim 5, wherein the request includes suggestions based on the guest'"'"'s previous interactions with the mobile application while the guest has stayed at the hotel.

8. The method of claim 5, wherein the request includes suggestions based on the guest'"'"'s previous interactions with the mobile application while the guest has stayed at another hotel.

9. The method of claim 1, wherein the location comprises a famous location with the hotel.

10. The method of claim 9, wherein the request comprises a request to take a picture at the famous location.

11. The method of claim 10, further comprising:

taking a picture with the mobile computing device; and

audibly outputting a prompt to the guest that request whether the guest would like to transfer the picture to another location.

12. The method of claim 1, wherein the communication includes a unique identifier of the guest.

13. The method of claim 1, wherein the request comprises instructions for taking a tour of the hotel.

14. The method of claim 1, wherein the request comprises a request to order room service, and the vocal input comprises the guest'"'"'s order.

15. One or more computer storage media storing computer executable instructions which when executed by a processor perform a method for providing a personal concierge on a mobile computing device, the method comprising:

receiving vocal input at the mobile computing device from a guest of a hotel, the vocal input including a request to control a device within the guest'"'"'s room in the hotel;

processing the vocal input to identify the request;

identifying an identifier of the guest;

creating a command for implementing the requested control, the command including the identifier; and

sending the command to the device within the guest'"'"'s room to control the device.

16. The one or more computer storage media of claim 15, wherein the device comprises a television, a radio, or a thermostat.

17. One or more computer storage media storing a mobile phone application for providing a personal concierge to a guest of a hotel, the mobile phone application comprising computer executable instructions which when executed on a mobile phone perform the following:

detect the location of the mobile phone within a hotel;

based on the location within the hotel, output an audible command to the guest;

in response to the audible command, receive a vocal response from the guest; and

generate a command based on the vocal response to control a device located within the hotel.

18. The one or more computer storage media of claim 17, further comprising;

detect the time of day while the mobile phone is at the location;

wherein the audible command is output to the guest based on the location and the time.

19. The one or more computer storage media of claim 17, further comprising:

storing a history of vocal input from the guest, the history including an identification of a location of the mobile phone and a time when the vocal input was received.

20. The one or more computer storage media of claim 19, further comprising:

audibly outputting a second request from the mobile phone, the second request being based on the history of vocal input and the current location of the mobile phone.