SECURE MULTI-MODE COMMUNICATION BETWEEN AGENTS
First Claim
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1. A method implemented in a wireless telecommunications network, the method comprising:
- receiving, at a wireless telecommunications device, a communication via a communication protocol,wherein the communication originates from a source agent operating in a text-based communication mode;
authenticating the source agent;
after the source agent is authenticated, processing the communication to identify a recipient agent;
determining, at the wireless telecommunications device, that the recipient agent is operating in a voice-based communication mode;
transforming the communication from the text-based communication mode to the voice-based communication mode when the recipient agent is operating in the voice-based communication mode,wherein the transforming includes generating a voice file customized based on the recipient agent; and
providing the communication to the recipient agent in the voice-based communication mode via the customized voice file.
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Abstract
A system to assist in secure multi-mode communication is described. The system can receive communications from a source agent in a source communication mode, authenticate the source agent, and determine a recipient communication mode associated with the recipient agent. The system then transforms the communication from the first communication mode to the second communication mode based on the recipient agent and/or the content of the communication and provides the communication to the recipient agent in the recipient communication mode.
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Citations
20 Claims
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1. A method implemented in a wireless telecommunications network, the method comprising:
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receiving, at a wireless telecommunications device, a communication via a communication protocol, wherein the communication originates from a source agent operating in a text-based communication mode; authenticating the source agent; after the source agent is authenticated, processing the communication to identify a recipient agent; determining, at the wireless telecommunications device, that the recipient agent is operating in a voice-based communication mode; transforming the communication from the text-based communication mode to the voice-based communication mode when the recipient agent is operating in the voice-based communication mode, wherein the transforming includes generating a voice file customized based on the recipient agent; and providing the communication to the recipient agent in the voice-based communication mode via the customized voice file. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
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16. A computer-readable medium storing instructions to be implemented by a communication device configured to communicate with other communication devices in a telecommunications network, wherein the instructions, when executed by a processor, cause the communication device to:
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receive a communication via a communication protocol, wherein the communication originates from a source agent operating in a source communication mode; authenticate the source agent; determine a recipient communication mode associated with a recipient agent; transform the communication from the source communication mode to the recipient communication mode, wherein to transform the communication, the communication is customized based on the recipient agent; and provide the communication to the recipient agent in the recipient communication mode. - View Dependent Claims (17, 18)
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19. A telecommunications system comprising:
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a communication device configured to receive a communication via a communication protocol and provide the communication to a recipient agent in a voice-based communication mode via a customized voice file, wherein the communication originates from a source agent operating in a text-based communication mode; and a processing device configured to authenticate the source agent, process the communication to identify the recipient agent, determine if the recipient agent is operating in the voice-based communication mode, and transform the communication from the text-based communication mode to the voice-based communication mode if the recipient agent is operating in the voice-based communication mode, wherein to transform the communication, a voice file is generated that is customized based on the recipient agent.
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20. A wireless telecommunications device comprising:
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means for receiving a communication via a communication protocol, wherein the communication originates from a source agent in a source communication mode; means for authenticating the source agent; means for identifying a recipient agent; means for determining a recipient communication mode associated with the recipient agent; means for transforming the communication from the first communication mode to the second communication mode based on the recipient agent; and means for providing the communication to the recipient agent in the recipient communication mode.
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Specification