SYSTEM AND METHOD FOR PROCESSING DATA RELATED TO CASE MANAGEMENT FOR INJURED INDIVIDUALS

• US 20140136216A1
• Filed: 11/12/2012
• Published: 05/15/2014
• Est. Priority Date: 11/12/2012
• Status: Abandoned Application

• Current Assignee: Hartford Fire Insurance Company (The Hartford Financial Services Group, Inc.)
• Original Assignee: Hartford Fire Insurance Company (The Hartford Financial Services Group, Inc.)
• Inventors: Pitruzzello, Glen-Roberts, Beebe, Elizabeth B., Kane, Debra J.
• Application Number:
  US13/674,543
• Publication Number:
  US 20140136216A1
• Time in Patent Office: Days
• US Class Current: 705/2
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 40/08 Insurance
• CPC Class Codes: G16H 40/67 for remote operation

Abstract

A computer system for processing data relating to medical claim management includes data storage devices storing data relating to medical claims, system users having multiple levels of experience, and rules data; and a claim management hardware server in communication with the data storage devices and with devices accessible to the system users. The server is configured to: determine whether a claim is to be assigned from one system user to another one of the system users based on one or more of time-based and event-based triggers, responsive to determining that the claim is to be assigned to another one of the users for short-term review, assign the claim to another one of the system users at the determined level of experience; and notify the another one of the system users via one of the devices accessible to the system users of the assignment.

Claims

1. A computer system for processing data relating to medical claim management, comprising:

a plurality of data storage devices storing;

data relating to medical claims;

data relating to system users, comprising claim handlers, clinical triage consultants and case managers, the clinical triage consultants and case managers having a greater level of clinical expertise than the claim handlers; and

rules data;

a claim management hardware server in communication with the plurality of data storage devices and with a plurality of devices accessible to the system users, the server configured to;

access from one or more of the plurality of data storage devices data relating to one of a plurality of medical claims and a claim handler assigned to the claim for long-term medical management;

determine based on the accessed data relating to the claim and rules data stored in one or more of the plurality of data storage devices whether the claim is to be assigned to a clinical triage consultant for a short-term review or to a case manager for management together with the claim handler;

responsive to determining that the claim is to be assigned to the clinical triage consultant or the case manager, assign the claim; and

notify the another one of the system users via one of the devices accessible to the system users of the assignment.

2. The computer system of claim 1, wherein the rules cause the server to assign a claim from a claim handler to a clinical triage consultant for short term review based on one of time-based triggers and event-based triggers.

3. The computer system of claim 2, wherein the server is configured to permit return of the claim to a claim handler responsive to receipt of data from the clinical triage consultant of a treatment plan.

4. The computer system of claim 2, wherein the event-based triggers comprise one or more of:

a request for surgery, total temporary disability without a return to work plan;

a diagnosis of carpal tunnel syndrome;

an MRI on the neck or the back with a review indicating a condition requiring treatment;

or an introduction of a new body site to a claim.

5. The computer system of claim 2, wherein the time-based triggers comprise a first period of time for claims involving medical claims only, and a second period of time for claims involving lost time.

6. The computer system of claim 2, wherein the short-term review by the clinical triage consultant is not more than about 10 days.

7. The computer system of claim 2, wherein the rules cause the server to assign a claim from a claim handler to a case manager based on event-based triggers.

8. The computer system of claim 7, wherein the event-based triggers for assignment to a case manager comprise one or more of:

request for spinal surgery;

an inpatient hospital stay;

a claim of medical causation or relatedness to an underlying injury;

a request for a cost projection for a claim;

or the additional of multiple non-adjacent body sites to an injury claim.

9. The computer system of claim 1, wherein the system is configured to require closure of a case or assignment of a case by a case manager to a claim handler within a predetermined period.

10. The computer system of claim 9, wherein the system is configured to permit assignment of a case to a claim handler by a case manager upon completion of a case summary, the case summary comprising at least data indicative of:

an injury event, an injured individual'"'"'s age, a diagnosis, instruction/recommendation to the claim handler, and re-open indicators.

11. A computer-implemented method for processing data relating to medical claim management, comprising:

accessing by a claim management hardware server from one or more of a plurality of data storage devices data relating to one of a plurality of medical claims and a system user assigned to the claim for long-term medical management;

determining by the claim management server based on the accessed data relating to the claim and rules data stored in one or more of the plurality of data storage devices whether the claim is to be assigned to another one of the system users for short-term review and a level of the another system user;

responsive to determining that the claim is to be assigned to another one of the users for short-term review, assigning by the claim management hardware server the claim to another one of the system users at the determined level; and

notifying by the claim management hardware server the another one of the system users of the assignment via one of a plurality of devices accessible to the system users.

12. The computer-implemented method of claim 11, wherein the plurality of categories comprise claim handler in one level and clinical triage consultant at a higher level of clinical expertise, and further comprising assigning a claim from a claim handler to a clinical triage consultant for short term review based on one of time-based triggers and first event-based triggers.

13. The computer-implemented method of claim 12, wherein the plurality of levels further comprises case manager at a higher level of clinical expertise than claim handlers, and further comprising assigning a claim to a case manager based on second event-based triggers.

14. The computer-implemented method of claim 13, further comprising closing review by a case manager and returning to a claim handler for medical management responsive to receipt from the case manager of a case summary, the case summary comprising at least data indicative of:

an injury event, a diagnosis, instruction/recommendation to the claim handler, and re-open indicators.

15. The computer-implemented method of claim 14, wherein the re-open indicators comprise one or more of a change in medication, a request to a specialist, change in work status, indication for surgery, and reassigning the case to the case manager responsive to receipt of data indicative of occurrence of one or more of the re-open indicators.

16. The computer-implemented method of claim 11, further comprising requiring completion of the short-term review within 24 hours.

17. A non-transitory computer-readable storage medium, the computer-readable storage medium having processor-executable instructions stored thereon relating to processing of data for medical claim administration, which instructions, when executed by the processor, cause the processor to:

access from one or more of a plurality of data storage devices data relating to one of a plurality of medical claims and a system user assigned to the claim for long-term medical management;

determine based on the accessed data relating to the claim and rules data stored in one or more of the plurality of data storage devices whether the claim is to be assigned to another one of the system users for short-term review and the level of experience of the another system user;

responsive to determining that the claim is to be assigned to another one of the users for short-term review, assign the claim to another one of the system users at the determined level of experience; and

notify the another one of the system users of the assignment by providing data indicative of the notification over a network addressed to one of a plurality of devices accessible to the system users.

18. The non-transitory computer-readable storage medium of claim 17, wherein the instructions further cause the processor to:

require input of at least the following data for completion of a short-term review;

injury details;

return to work (RTW) screen, including estimated RTW date;

causal factors and treatment plan.

19. The non-transitory computer-readable medium of claim 17, wherein the instructions further cause the processor to:

prompt a system user to attach or associate electronic documents stored in one or more databases and associated with a claim, including one or more of images of medical records, permanent disability award documents and physical capacity evaluation documents.

20. The non-transitory computer-readable medium of claim 19, wherein the instructions further cause the processor to:

access treatment guidelines for display and review by system users.