SERVICE MANAGEMENT SYSTEM AND METHODS FOR FACILITATING ON-DEMAND SERVICES
First Claim
Patent Images
1. A method of routing service requests using a service management system, the method comprising:
- receiving, at the service management system, a service request from a customer, the service request including a requested time period and a first service tier;
identifying, at the service management system, a first list of resources associated with the first service tier, the first list of resources being available during the requested time period;
in response to the first list not including one or more resources, identifying, at the service management system, a second list of resources associated with a second service tier, the second list of resources being available during the requested time period; and
routing the service request to a highest tiered available resource for servicing, wherein the first list of resources includes resources of a higher tier than the second list of resources.
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Abstract
A streamlined reservation and logistics system for providing convenient on-demand services is described. The streamlined reservation system integrates mobile technology, and enhanced routing and tracking to provide a unique and scalable reservation system. The on-demand services provided can be any on-demand services such as, for example, on-demand barbershop and/or salon services.
20 Citations
28 Claims
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1. A method of routing service requests using a service management system, the method comprising:
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receiving, at the service management system, a service request from a customer, the service request including a requested time period and a first service tier; identifying, at the service management system, a first list of resources associated with the first service tier, the first list of resources being available during the requested time period; in response to the first list not including one or more resources, identifying, at the service management system, a second list of resources associated with a second service tier, the second list of resources being available during the requested time period; and routing the service request to a highest tiered available resource for servicing, wherein the first list of resources includes resources of a higher tier than the second list of resources. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A service management system comprising:
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an interface configured to receive a service request from a customer and route the service request to a highest tiered available resource for servicing, wherein the service request includes a requested time period and a first service tier; and a processing system configured to identify a first list of resources associated with the first service tier, the first list of resources being available during the requested time period, identify a second list of resources associated with a second service tier in response to the first list not including one or more resources, the second list of resources being available during the requested time period; and
select the highest tiered available resource, wherein the first list of resources includes resources of a higher tier than the second list of resources. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19)
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20. A machine readable medium having instructions stored thereon that, when executed by the machine, cause the machine to:
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receive a service request from a customer, the service request including a requested time period and a first service tier; identify a first list of resources associated with the first service tier, the first list of resources being available during the requested time period; in response to the first list not including one or more resources, identify a second list of resources associated with a second service tier, the second list of resources being available during the requested time period; and route the service request to a highest tiered available resource for servicing, wherein the first list of resources includes resources of a higher tier than the second list of resources.
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21. A method of routing a customer request, the method comprising:
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receiving a salon service request from a customer, the service request including a requested time period; determining if a mobile salon vehicle is available during the requested time period and, if so, scheduling the salon service request for completion by the mobile salon vehicle; in response to the mobile salon vehicle not being available, determining if a freelance stylist is available and, if so, scheduling the salon service request for completion by the freelance stylist; and in response to the freelance stylist not being available, determining if an affiliated salon is available and, if so, scheduling the salon service request for completion at the affiliated salon. - View Dependent Claims (22, 23, 24, 25)
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26. A machine readable medium having instructions stored thereon that, when executed by the machine, cause the machine to:
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obtain scheduling information from an underlying salon system; display the scheduling information to a customer over a communication network; receive a customer'"'"'s request for a salon service including one or more customer requirements; and schedule the request based on the customer requirements on the underlying system.
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27. A system comprising:
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an interface configured to receive a customer service request; and a processing system configured to process the customer service request and route the request to a mobile salon vehicle, a freelance stylist, or an affiliated salon based on information included in a dynamic database.
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28. A system comprising:
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an interface configured to receive a customer service request; and a processing system configured to process the customer service request and route the request to a mobile service vehicle, a mobile freelance service provider, or an affiliated brick and mortar service provider based on information included in a dynamic service database.
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Specification