QUALITY CONTROL MANAGEMENT SYSTEM
First Claim
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1. A computer implemented method of performing a review of a business transaction comprising:
- actuating a wireless mobile device to execute a program operative to enable a user to review a transaction with an entity;
recording review data regarding the transaction using the wireless mobile device, the review data including entity identification data and transaction data;
transmitting the review data from the wireless mobile device to a data storage device, the review data being associated with a user account of the user; and
accessing the user account using a communication network, the user account including compensation data wherein compensation is attributed to the user account in response to receipt of the review data.
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Abstract
The present invention relates to systems and methods for providing quality review of products and services using computer implemented technology. A wireless mobile device can be used to access information regarding products and services and enables the user to provide quality review data regarding those products and services. The reported user information regarding the quality of goods or services can be provided in real or near-real time and stored in a database or data warehouse to provide business intelligence for enrolled businesses.
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Citations
60 Claims
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1. A computer implemented method of performing a review of a business transaction comprising:
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actuating a wireless mobile device to execute a program operative to enable a user to review a transaction with an entity; recording review data regarding the transaction using the wireless mobile device, the review data including entity identification data and transaction data; transmitting the review data from the wireless mobile device to a data storage device, the review data being associated with a user account of the user; and accessing the user account using a communication network, the user account including compensation data wherein compensation is attributed to the user account in response to receipt of the review data. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 18, 19, 20, 21, 22, 23, 24)
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17. The method of claim further comprising transmitting review data to a server connected to the data storage device.
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25. A system for reviewing transactions with a business entity comprising:
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a data storage system that stores user account data and enrolled business data, the data storage system receiving transaction review data using a wireless network; a server system accessed using a public access network, the server operating a plurality of engine modules including a survey engine that delivers review formats with the wireless network to one or more mobile wireless devices; and a plurality of scannable coded locations, each scannable coded location being associated with a business entity location and having a business entity location code that can be scanned by a mobile wireless device. - View Dependent Claims (26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44)
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45. A system for reviewing business transactions comprising:
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a data storage system for storing user account data and enrolled business data, the data storage system receiving transaction review data using a public access network; a server system accessed using the public access network, the server operating a plurality of engine modules including a survey engine that delivers review formats with the public access network to one or more computing devices, each computing device being connected to a near field communication circuit. - View Dependent Claims (46, 47, 48, 49, 50)
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51. A computer implemented method for reviewing electronically displayed media comprising:
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displaying electronic media on an electronic display associated with a near field communication device; positioning a mobile wireless device in proximity to the near field communication device to transfer an identification code from the device to the mobile communication device, the identification code identifying the displayed electronic media; entering review data regarding the displayed electronic media on the mobile communication device; and transmitting the review data from the mobile communication device with a wireless network to a data storage device. - View Dependent Claims (52, 53, 54, 55, 56, 57, 58, 59, 60)
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Specification