METHODS AND SYSTEM FOR WARRANTY REGISTRATION AND PROCESSING

• US 20140136423A1
• Filed: 10/01/2013
• Published: 05/15/2014
• Est. Priority Date: 11/13/2012
• Status: Active Application

• Current Assignee: Capital One Services LLC (Capital One Financial Corporation)
• Original Assignee: Capital One Financial Corporation
• Inventors: Moreton, Paul Y.
• Application Number:
  US14/043,451
• Publication Number:
  US 20140136423A1
• Time in Patent Office: Days
• US Class Current: 705/302
• CPC Class Codes: G06Q 30/012 Providing warranty services

Abstract

Disclosed embodiments generally relate to the registration of product warranties. More particularly, the disclosed embodiments relate to systems and methods for enhancing and optimizing the ability to process warranty registrations. In one aspect, the disclosed embodiments include a processor-implemented warranty management method. In one embodiment, one or more processors may receive, from a mobile device, a product purchase receipt image. The processors may use optical character recognition to extract product purchase data from the product purchase receipt image. In another aspect, the processor may identify, by parsing the product purchase data, one or more product warranty terms including a product warranty time. In yet another aspect, the processors may generate a product warranty data structure comprising the one or more product warranty terms. The processors may provide the product warranty data structure for storage in a memory device.

Claims

1. A warranty management system, comprising:

one or more processors; and

one or more memory devices storing processor-executable instructions comprising instructions for;

receiving, from a mobile device, a product purchase receipt image;

extracting, using optical character recognition, product purchase data from the product purchase receipt image;

identifying, by parsing the product purchase data, one or more product warranty terms including a product warranty period;

generating a product warranty data structure comprising the one or more product warranty terms; and

storing the product warranty data structure in a memory device.

2. The system of claim 1, wherein the generated product warranty data structure further comprises a customer identifier.

3. The system of claim 1, the one or more memory devices further storing instructions for:

generating a product warranty index using the one or more product warranty terms; and

storing the product warranty index in a memory device for efficient warranty information retrieval.

4. The system of claim 3, wherein the product warranty index is configured to be queried using a customer identifier.

5. The system of claim 1, the one or more memory devices further storing instructions for:

determining an extended warranty period using the product purchase data and the product warranty time;

generating an extended warranty data structure using the extended warranty period; and

storing the extended warranty data structure in a memory device.

6. The system of claim 5, wherein a product warranty associated with the one or more product warranty terms and an extended warranty associated with the extended warranty period are provided by separate warranty providers.

7. The system of claim 6, the one or more memory devices further storing instructions for:

receiving, from a computer associated with a product warranty provider, product warranty provider contact data;

wherein the generated product warranty data structure further comprises the product warranty provider contact data;

receiving, from a computer associated with an extended warranty provider, extended warranty provider contact data; and

wherein the generated extended warranty data structure further comprises the extended warranty provider contact data.

8. A processor-implemented warranty management method, comprising:

receiving, from a mobile device, a product purchase receipt image;

extracting, using optical character recognition by one or more processors, product purchase data from the product purchase receipt image;

identifying, by parsing the product purchase data by the one or more processors, one or more product warranty terms including a product warranty period;

generating, via the one or more processors, a product warranty data structure comprising the one or more product warranty terms; and

storing the product warranty data structure in a memory device.

9. The method of claim 8, wherein the generated product warranty data structure further comprises a customer identifier.

10. The method of claim 8, further comprising:

generating a product warranty index using the one or more product warranty terms; and

storing the product warranty index in a memory device for efficient warranty information retrieval.

11. The method of claim 10, wherein the product warranty index is configured to be queried using a customer identifier.

12. The method of claim 8, further comprising:

determining, via the one or more processors, an extended warranty period using the product purchase data and the product warranty time;

generating, via the one or more processors, an extended warranty data structure using the extended warranty period; and

storing the extended warranty data structure in a memory device.

13. The method of claim 12, wherein a product warranty associated with the one or more product warranty terms and an extended warranty associated with the extended warranty period are provided by separate warranty providers.

14. The method of claim 13, further comprising:

receiving, from a computer associated with a product warranty provider, product warranty provider contact data;

wherein the generated product warranty data structure further comprises the product warranty provider contact data;

receiving, from a computer associated with an extended warranty provider, extended warranty provider contact data; and

wherein the generated extended warranty data structure further comprises the extended warranty provider contact data.

15. A warranty claim processing system, comprising:

one or more processors; and

one or more memory devices storing processor-executable instructions comprising instructions for;

receiving a warranty claim request;

extracting product and customer identification information from the warranty claim request;

querying a database for manufacturer or vendor product warranty data related to the product and customer identification information;

determining whether a manufacturer or vendor product warranty is effective, based on a result of the database query for the manufacturer or vendor product warranty data;

generating a populated warranty claim form using the extracted product and customer identification information and the result of the database query; and

providing the populated warranty claim form to a computer associated with a warranty provider.

16. The system of claim 15, the one or more memory devices further storing instructions for:

determining that the manufacturer or vendor product warranty is effective, based on the result of the database query;

wherein the warranty provider is a manufacturer or vendor warranty provider.

17. The system of claim 15, the one or more memory devices further storing instructions for:

determining that the manufacturer or vendor product warranty is ineffective, based on the result of the database query;

querying the database for extended warranty data related to the product and customer identification information; and

determining that an extended warranty is effective, based on a result of the database query for the extended warranty data;

wherein the warranty provider is an extended warranty financial service provider.

18. The system of claim 15, the one or more memory devices further storing instructions for:

extracting an image from the warranty claim request; and

obtaining, using optical character recognition, request data from the image;

wherein product and customer identification information is extracted from the warranty claim request by parsing the request data.

19. The system of claim 18, wherein the warranty claim request is received from a mobile device.

20. The system of claim 19, wherein the image is captured by the mobile device.

21. The system of claim 20, wherein the image captured by the mobile device is that of a product bar code.