MESSAGE TRACKING WITH THREAD-RECURRENT DATA
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Accused Products
Abstract
A method, system, computer program product, and related business methods are described in the context of a web-based business information system having an internal email facility, wherein e-mail communications between a native e-mail system of an end user of the web-based business information system and an external contact are facilitated and automatically tracked by the web-based business information system, the native e-mail system lying outside the web-based business information system but often being preferred by the end user over the internal e-mail facility of the web-based business information system. The described preferred embodiments provide for easy-to-use, reasonably transparent, “no-click” integration of the web-based business information system with the end user'"'"'s native e-mail system in a manner that is independent of the particular type and choice of native e-mail system.
33 Citations
49 Claims
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1-26. -26. (canceled)
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27. A method of processing messages, comprising:
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tracking a communication of a first message from a first user to a second user, the first message having a thread-recurrent field including a first field component identifying at least one of a plurality of communications categories and a second field component identifying a messaging thread involving the first user and the second user; tracking a communication of a second message from the second user to the first user, the second message having a thread-recurrent field corresponding to the thread-recurrent field of the first message, the thread-recurrent field of the second message including a first field component identifying the at least one of the plurality of communications categories and a second field component identifying the messaging thread involving the first user and the second user; and evaluating one or more rules related to message tracking functionality, the evaluation of the one or more rules based at least in part on the at least one of the plurality of communication categories identified by the first field component of the second message and the messaging thread identified by the second field component of the second message. - View Dependent Claims (28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38)
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39. An Apparatus for processing messages, comprising:
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a processor programmed to execute a set of instructions; a data storage element in which the set of instructions are stored, wherein when executed by the processor the set of instructions cause the apparatus to track a communication of a first message from a first user to a second user, the first message having a thread-recurrent field including a first field component identifying at least one of a plurality of communications categories and a second field component identifying a messaging thread involving the first user and the second user; track a communication of a second message from the second user to the first user, the second message having a thread-recurrent field corresponding to the thread-recurrent field of the first message, the thread-recurrent field of the second message including a first field component identifying the at least one of the plurality of communications categories and a second field component identifying the messaging thread involving the first user and the second user; and evaluate one or more rules related to message tracking functionality, the evaluation of the one or more rules based at least in part on the at least one of the plurality of communication categories identified by the first field component of the second message and the messaging thread identified by the second field component of the second message. - View Dependent Claims (40, 41, 42, 43, 44, 45, 46)
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47. A method of processing a message, comprising:
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receiving a message from a first user to a second user at a data processing element, the message having a thread-recurrent field including a first field component identifying at least one of a plurality of communications categories and a second field component identifying a messaging thread involving the first user and the second user; and operating the data processing element to evaluate one or more rules related to message tracking functionality, the evaluation of the one or more rules based at least in part on the at least one of the plurality of communication categories identified by the first field component of the message and the messaging thread identified by the second field component of the message. - View Dependent Claims (48, 49)
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Specification