ENHANCED INTERFACE FOR USE WITH SPEECH RECOGNITION

• US 20140142952A1
• Filed: 11/11/2013
• Published: 05/22/2014
• Est. Priority Date: 01/12/2004
• Status: Active Grant

• Current Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: Verizon Services Corporation (Verizon Communications Inc.)
• Inventors: Kondziela, James Mark
• Granted Patent: US 8,909,538 B2
• Time in Patent Office: Days
• US Class Current: 704/275
• CPC Class Codes: G10L 13/033 Voice editing, e.g. manipulating the voice of the synthesiser
• CPC Class Codes: G10L 15/22 Procedures used during a speech recognition process, e.g. man-machine dialogue
• CPC Class Codes: G10L 21/16 Transforming into a non-visible representation devices or methods enabling ear patients to replace direct auditory perception by another kind of perception A61F11/04

Abstract

Improved methods of presenting speech prompts to a user as part of an automated system that employs speech recognition or other voice input are described. The invention improves the user interface by providing in combination with at least one user prompt seeking a voice response, an enhanced user keyword prompt intended to facilitate the user selecting a keyword to speak in response to the user prompt. The enhanced keyword prompts may be the same words as those a user can speak as a reply to the user prompt but presented using a different audio presentation method, e.g., speech rate, audio level, or speaker voice, than used for the user prompt. In some cases, the user keyword prompts are different words from the expected user response keywords, or portions of words, e.g., truncated versions of keywords.

Claims

1. (canceled)

2. A voice interface method comprising:

operating a device including a processor to generate a user prompt to solicit input from a user, and

prior to receiving a user response to said user prompt, generating an audible keyword prompt indicating at least some keywords that may be included by a user in a response to said user prompt, the audible keyword prompt including speech that has overlapping words, wherein said overlapping words comprise two or more voice keyword prompts that are mixed together to be at least partially overlapped.

3. The method of claim 2, wherein said user prompt is an audible prompt.

4. The method of claim 2, wherein said audible keyword prompt includes keywords that may be spoken by the user as part of a response to said user prompt.

5. The method of claim 4, further comprising:

playing said audible keyword prompt to the user;

monitoring, following said playing of said audible keyword prompt for keywords spoken by the user in response to said user prompt until a time out is reached; and

responding to keywords spoken by said user which are detected by said monitoring.

6. The method of claim 2, wherein said step of generating an audible keyword prompt includes generating speech that has includes at least one keyword that is not fully pronounced.

7. The method of claim 2, wherein the step of generating an audible keyword prompt includes:

combining speech corresponding to different speakers to form said audible keyword prompt.

8. The method of claim 6, wherein said step of combining speech corresponding to different speakers includes overlapping the speech of different people, the overlapped speech of at least two different people corresponding to different keywords.

9. The method of claim 2, wherein the step of generating an audible keyword prompt includes synthesizing speech.

10. The method of claim 3, wherein

operating a device including a processor to generate an audible user prompt includes presenting speech at a first rate;

and

generating an audible keyword prompt includes generating speech at a second rate that is different from said first rate.

11. The method of claim 3, wherein

generating an audible user prompt includes presenting speech at a first volume level;

and

generating an audible keyword prompt includes generating speech at a second volume level that is lower than said first volume level.

12. An apparatus comprising:

a processor configured to control said apparatus to;

generate a user prompt to solicit input from a user, and

generate an audible keyword prompt indicating at least some keywords that may be included by a user in a response to said user prompt, the audible keyword prompt including speech that has overlapping words, wherein said overlapping words comprise two or more voice keyword prompts that are mixed together to be at least partially overlapped.

13. The apparatus of claim 12, wherein said user prompt is an audible prompt.

14. The apparatus of claim 13, wherein said audible keyword prompt includes keywords that may be spoken by the user as part of a response to said user prompt.

15. The apparatus of claim 14, further comprising:

an input device configured to receive keywords spoken by the user in response to said user prompt.

16. The apparatus of claim 12, wherein said processor is configured to control said apparatus to include at least one keyword that is not fully pronounced in said audible keyword prompt.

17. The apparatus of claim 12, wherein said processor is configured to control said apparatus to:

combine speech corresponding to different speakers to form said audible keyword prompt.

18. The apparatus of claim 17, wherein said processor is configured, as part of combining speech corresponding to different speakers, to include overlapping speech of different people, the overlapped speech of at least two different people corresponding to different keywords.

19. The apparatus of claim 12,

further comprising a speech synthesizer;

and

wherein the processor is configured to control said speech synthesizer to generate said audible keyword prompt.

20. The apparatus of claim 13, where said audible user prompt includes speech, the apparatus further comprising:

an output device configured to output said speech in said audible user prompt at a first rate and to output speech in said audible keyword prompt at a second rate that is different from said first rate.

21. A non-transitory computer readable medium comprising machine executable instructions which, when executed by a processor, cause said processor to:

generate a user prompt to solicit input from a user, and

generate an audible keyword prompt indicating at least some keywords that may be included by a user in a response to said user prompt, the audible keyword prompt including speech that has overlapping words, wherein said overlapping words comprise two or more voice keyword prompts that are mixed together to be at least partially overlapped.