SYSTEM AND METHOD FOR FACILITATING A TRANSACTION BETWEEN AN ENTERPRISE AND A PERSON USING A MOBILE DEVICE

• US 20140143139A1
• Filed: 07/28/2012
• Published: 05/22/2014
• Est. Priority Date: 08/04/2011
• Status: Abandoned Application

• Current Assignee: 3CInteractive Corp. (Cisco Systems, Inc.)
• Original Assignee: 3C Interactive LLC
• Inventors: Koplovitz, David E., Martin, Jeremy R.
• Application Number:
  US14/130,809
• Publication Number:
  US 20140143139A1
• Time in Patent Office: Days
• US Class Current: 705/39
• CPC Class Codes: G06Q 20/10 specially adapted for electronic funds transfer [EFT] systems; specially adapted for home banking systems
• CPC Class Codes: G06Q 20/12 specially adapted for electronic shopping systems
• CPC Class Codes: G06Q 20/322 Aspects of commerce using mobile devices [M-devices]
• CPC Class Codes: G06Q 20/3221 Access to banking information through M-devices
• CPC Class Codes: G06Q 20/3223 Realising banking transactions through M-devices
• CPC Class Codes: G06Q 20/3255 using mobile network messaging services for payment, e.g. SMS
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions

Abstract

A system and method for a transaction between a person using a mobile device and an enterprise is disclosed. A computing system, application program interface, and data storage, and network connectivity is provided. Data files can be presented to the mobile device. A system and method for conducting a transaction structured between a merchant and a customer with a mobile device involving the interchange of information is also disclosed, Data is presented to the mobile device of the customer by a push notification, messaging, text messaging, SMS, multimedia messaging, MMS, internet communication, mobile web communication, mWeb, application program communication, mobile application program, mApp, electronic mail and/or e-mail. The transaction may comprise a session; session data is available for a specified use or time. Information may comprise personally-identifiable information (PII), private health-care information (PHI), private credit information (PCI) and/or enterprise secure data (ESD).

Claims

1. A system for configuring a transaction facilitated by a facilitator and structured to involve the interchange over a network of at least a first set of data and a second set of data between a person using a mobile device and an enterprise comprising:

(a) a computing system operated by the facilitator;

(b) data storage associated with the computing system for at least temporarily storing at least a portion of the data related to the transaction;

wherein the computing system and the enterprise and the person using the mobile device are connected to the network;

wherein the facilitator facilitates the transaction by providing at least one set of data to be presented to the mobile device for the transaction;

wherein the first set of data comprises a first set of information relating to the transaction and the second set of data comprises a second set of information;

wherein the transaction is structured so that either (1) the facilitator does not receive the second set of information during the transaction or (2) the facilitator handles the second set of information as transient data for the transaction.

2. The system of claim 1 wherein the enterprise comprises a merchant and the person comprises a customer;

wherein the computing system is configured to assemble data to be presented to the mobile device of the customer;

wherein the network comprises the internet;

wherein data is transmitted to the mobile device of the customer by a message.

3. The system of claim 1 wherein the second set of information comprises information considered as at least one of (1) private information, (2) personal information, (3) secure information, (4) protected information.

4. The system of claim 2 wherein the message comprises a link to a web page that opens on the mobile device to present a form to be completed by the customer by the inclusion of the second set of information;

and wherein the form comprises a link configured to have the form submitted to the merchant to facilitate the completion of the transaction so that the facilitator does not receive any of the second set of information.

5. The system of claim 2 wherein the message comprises at least one of a text message, a multi-media message, a push notification, or a mobile application initiated message, a short message, a text message, a multimedia message, an SMS message, an MMS message, an electronic mail message, an e-mail message, a push message.

6. The system of claim 2 wherein the message comprises at least one of a link to an application to be operated on the mobile device, a web site, a web page to be presented on the mobile device, a web page configured to be presented on a mobile device, a file.

7. The system of claim 2 wherein the transaction comprises the use of an account by the customer and the account comprises at least one of a credit card account, a debit card account, a bank account, a check card account, an account with the merchant, an account used by the customer comprises an account linked to at least one of a credit card account or a bank account, a user account.

8. The system of claim 2 wherein the account used by the customer relates to a wire transfer.

9. The system of claim 2 wherein the first set of information comprises an identifier of the customer.

10. The system of claim 2 wherein the first set of information comprises data maintained by the facilitator to identify the customer and the second set of information comprises data relating to an account of the person identified as the customer.

11. The system of claim 1 configured to perform a method of conducting the transaction between the enterprise and the person with the mobile device comprising:

(a) receiving a communication from the enterprise to make a first communication to the person;

(b) processing the communication from the enterprise on a computing system to identify at least one person;

(c) transmitting a communication to the mobile device of the person relating to the first set of information;

(d) receiving a response from the mobile device of the person;

(e) reviewing the response from the person;

(f) providing a communication to the mobile device of the person to that is configured to obtain from the person a second set of information and to transmit upon approval by the person the second set of information to the enterprise to initiate the completion of the transaction;

(g) receiving a notification from the enterprise relating to the status of the transaction; and

(h) transmitting a notification of the status of the transaction to the person.

12. The method of claim 11 wherein the second set of information comprises personal information relating to the person.

13. The method of claim 12 wherein the first set of information comprises information relating to an account used by the person.

14. The method of claim 11 wherein each communication to the mobile device comprises data that is presented to the mobile device of the person by a message.

15. The method of claim 11 wherein the communication comprises a first communication to the person that comprises a link to a web page that opens on the mobile device to present a form to be completed by the person by the inclusion of the second set of information;

and wherein the form comprises a link configured to have the form submitted to the enterprise to facilitate the completion of the transaction so that the facilitator does not receive any of the second set of information.

16. The method of claim 11 wherein the first communication to the person comprises a push notification.

17. The method of claim 11 wherein an application program runs on the mobile device to facilitate the transmission of data to and from the person using the mobile device.

18. The method of claim 17 wherein the application program is configured to operate on a mobile device as a mobile application.

19. The method of claim 11 wherein the first communication to the person comprises a text message.

20. The method of claim 13 wherein the account used by the person comprises at least one of a credit card account or a bank account.

21. The method of claim 12 wherein the enterprise comprises a merchant and the person comprises a customer of the merchant and the transaction comprises a commercial transaction.

22. The method of claim 21 wherein the first set of information comprises an identifier of the customer.

23. The method of claim 22 wherein the first set of information comprises data maintained by the facilitator to identify the customer.

24. The system of claim 1 wherein the facilitator comprises a primary facilitator and a secondary facilitator.

25. The system of claim 24 wherein the secondary facilitator comprises at least one of a third-party service provider or a third party entity capable of facilitating at least part of the transaction.

26. The system of claim 1 configured to conduct the transaction between a merchant and a customer with a mobile device further comprising the computing system operated by the facilitator configured to assemble data to be presented to the mobile device of the customer;

a network connection configured to provide the network connectivity to transmit data to be presented on the mobile device of the customer;

wherein the first set of data comprises information relating to the transaction;

wherein the second set of data comprises information relating to the customer;

wherein data is presented to the mobile device of the customer by a first type of communication;

wherein data is transmitted from the mobile device of the customer by a second type of communication;

wherein the first type of communication comprises at least one of (a) push communication;

(b) text message;

(c) SMS message;

(d) MMS message;

(e) electronic mail message;

wherein the second type of communication comprises at least one of (a) communication initiated by an application program operating on the mobile device;

(b) text message;

(c) SMS message;

(d) MMS message;

(e) electronic mail message;

(f) communication of information submitted by a web page;

(g) communication of information submitted by a web page configured for a mobile device;

(h) communication of information submitted by transmission of a file;

(i) communication of information into a form presented on the mobile device; and

wherein the enterprise comprises the merchant and the person comprises the customer.

27. The system of claim 1 wherein the second set of information is transient data.

28. The system of claim 1 wherein the first set of data is stored for at least a specified period of time after the transaction.

29. The system of claim 28 wherein the second set of information comprises data that is deleted after the transaction.

30. The system of claim 1 wherein the second set of information comprises data that is destroyed after a specified period of time after the transaction.

31. The system of claim 1 wherein the facilitator does not receive the second set of information.

32. The system of claim 1 wherein the facilitator receives the first set of information and the second set of information.

33. The system of claim 1 wherein the facilitator receives the second set of information as session data that is deleted from data storage after the transaction.

34. The system of claim 26 wherein the transaction comprises a shopping cart that has been abandoned by the customer and data transmitted to the customer comprises a reminder of the shopping cart.

35. The system of claim 1 wherein the transaction comprises at least one of (a) a banking transaction;

(b) a financial transaction;

(c) a wire transfer approval;

(d) a payment collection;

(e) a purchase;

(f) an alert to the customer;

(g) registration of the customer;

(h) a retail transaction;

(i) a transaction related to customer loyalty;

(j) a medical transaction;

(k) a reminder of an appointment;

(l) a test or trial of a medication;

(m) a test or trial involving the customer;

(n) a notification;

(o) a fee collection;

(p) a service reminder;

(q) a maintenance reminder;

(r) a report on an account;

(s) a telecommunications service;

(t) a hospitality transaction;

(u) an entertainment transaction;

(v) a travel transaction;

(w) a completion of an accommodation;

(x) a confirmation of a reservation;

(y) a reminder of a reservation;

;

(z) a subscription;

(aa) a fraud alert;

(bb) a billing threshold alert;

(cc) a credit card usage alert;

(dd) a customer loyalty recognition transaction;

(ee) a notice of a customer loyalty opportunity;

(ff) a notice of a transaction that was initiated but that was not completed;

(gg) a notice of a pending transaction that remains pending;

(hh) a notice of a shopping cart that contains items to be purchased but that has been abandoned for a specified period of time;

(ii) a notice of the contents of a shopping cart for a transaction;

(jj) an account information message;

(kk) scheduling or rescheduling of an appointment;

(ll) scheduling of a service;

(mm) refilling or replenishing an product;

(nn) transacting with a pharmacy or health care provider;

(oo) transacting with a service provider;

(pp) informing of a completed transaction;

(qq) completion of a service or product available for pick-up or delivery.

36. The system of claim 1 wherein information provided to the enterprise comprises business analytics data.

37. The system of claim 1 wherein the facilitator interchanges data with a third party entity.

38. The system of claim 37 wherein the third party entity comprises an entity to assist the facilitation of the transaction and wherein the entity facilitates the transaction through an application program interface of the facilitator.

39. The system of claim 1 wherein the enterprise comprises a merchant and the person comprises a customer and the facilitator provides an application program interface to facilitate the transaction.

40. The system of claim 39 wherein the application program interface comprises the capability for at least one of identifying the customer, authenticating the customer, or managing the transaction.

41. The system of claim 39 wherein the transaction comprises the following steps:

(a) receiving a message that initiates a transaction and requesting a first set of information;

(b) receiving a first set of information;

(c) transmitting a communication to the customer that is configured to obtain from the customer a second set of information and to transmit the second set of information to the merchant to initiate the completion of the transaction;

(d) receiving a notification from the merchant relating to the status of the transaction; and

(e) transmitting a notification of the status of the transaction to the customer;

wherein the second set of data comprises the second set of information.

42. The system of claim 1 wherein the transaction comprises a session initiated by the facilitator;

wherein data for the session is managed by the facilitator; and

wherein the session comprises at least one interaction between the customer and a third party entity.

43. The system of claim 42 wherein the at least one interaction comprises a direct interaction between the customer and the third party entity using a network maintained by a telecommunications provider.

44. The system of claim 39 wherein a telecommunications provider provides network access for the transaction, the enterprise structures the transaction, the customer participates in the transaction, the facilitator facilitates the transaction, and a third party entity facilitates the transaction.

45. The system of claim 1 wherein the second set of information comprises at least one of personally-identifiable information (PII), private health-care information (PHI), private credit information (PCI) or enterprise secure data (ESD).

46. The system of claim 1 where the transaction comprises a session managed by the facilitator, where data comprises session data, and wherein the session data comprises personally-identifiable information that is handled in the transaction as transient data.

47. The system of claim 1 wherein the transaction comprises at least one session and information comprises session data;

wherein at least a portion of session data is transmitted by at least one communication channel selected from a list comprising push notification, messaging, text messaging, SMS, multimedia messaging, MMS, internet communication, mobile web communication, mWeb, application program communication, mobile application program, mApp, electronic mail, and e-mail.

48. The system of claim 47 wherein at least a portion of session data is transient data that is stored in a database during the session;

wherein the database comprises transient data for the session for at least one of (a) a specified use or (b) a specified period of time.

49. The system of claim 42 wherein the third party entity comprises a credit card merchant.